How to contact with poloniex support ( they do not answer ticket )?

valera10

full member

Activity: 392

Merit: 101

Quote from: cryptovn83 on September 05, 2017, 01:04:15 PM

They will never answer and there noway to contact directly
haha
Last time I wait 2 weeks to processed Ether withdraw, bad service at all

I agree. I also recently began to observe the trend of disputable situations, and now I try not to trade on this exchange. There are many other interesting exchanges;)

onebtcforlife

member

Activity: 420

Merit: 10

Quote from: tora on February 12, 2018, 01:09:36 PM

I sent support ticket in November. Problem was my fault. Received reply last week. Problem solved in a few days. Support was slow but they did answer and solve the problem.

At least you got the reply from them because there are many people facing the same situation without any reply from the Poloniex and many people lose their hope and trust with this exchange. I don't know why Polo is doing this kind of thing by not answering to their loyal members.

deviddef445

newbie

Activity: 1

Merit: 0

Poloniex Phone Number ?1_800 _571_6109 Poloniex Support Phone Number!@@

Poloniex Phone Number ?1_800 _571_6109 Poloniex Support Phone Number!@@

Poloniex Phone Number ?1_800 _571_6109 Poloniex Support Phone Number!@@
You Contact Poloniex,number For Poloniex,poloniex Help Desk Phone Number,poloniex Help Center
Phone Number

tora

member

Activity: 532

Merit: 13

I sent support ticket in November. Problem was my fault. Received reply last week. Problem solved in a few days. Support was slow but they did answer and solve the problem.

blackpearrl

newbie

Activity: 4

Merit: 0

I am also waiting since one month. not response even....can anyone tell me how to contact this exchange....

maeusi

sr. member

Activity: 462

Merit: 254

Quote from: alyssa85 on October 23, 2017, 10:42:34 AM

Poloniex has a HUGE backlog of tickets they're working through. Someone of reddit finally got one resolved that he'd opened in June!

If you arn't making any headway, make a reddit account and then send a private message with your ticket number to https://www.reddit.com/user/Mike-Poloniex

OP's problem is resolved, but this post is very useful for further issues. The issues of the second half of this year seem to be solved on poloniex, so I went back with my funds. I personally didn't have bigger issues, but there where so many threads here about issues there and they had many DDos attacks. But now its working fine.
Pending deposits on XEM seem to be caused by network, not poloniex.

mworker

full member

Activity: 630

Merit: 100

i think that it is very hard nowadays and they never answer their tickets and they never solve any problem. someday it will become to another Mintpal.

egymody

newbie

Activity: 7

Merit: 0

2days since my deposite xem not showen in my acc and still waitting for any support but no one care and still loosing value of my xem Angry

rasputincoin

full member

Activity: 266

Merit: 148

I have frozen my account with mistake. Why can not I solve this myself? I can enter my account, 2FA is active but I can not process. ticket number: #580589

chichidori

legendary

Activity: 1694

Merit: 1003

Quote from: tobi4255 on October 23, 2017, 05:20:26 AM

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)

So maybe my deposit will get credited a week or so too, i have taken a look at the contract address deposit are getting in why is mine stuck.

https://etherscan.io/address/0x6351fefe03f6f95569bbee61e764ea9cf23bbe64

unknownMe

newbie

Activity: 19

Merit: 0

also missing deposit!

UPDATE:
showed up 24h+

fabry1999

full member

Activity: 279

Merit: 100

I'm waiting for answer since 6th October for a missing deposit !!!

Very very bad service !!!

ayiphelmy

copper member

Activity: 416

Merit: 105

Quote from: jtran7690 on December 05, 2017, 05:09:03 PM

same here. been a week with no response to my ticket.

My issue is my stellar lumens withdrawal is stuck at "processing."

Ya me too stuck on processing in a week huftt

jtran7690

copper member

Activity: 32

Merit: 0

same here. been a week with no response to my ticket.

My issue is my stellar lumens withdrawal is stuck at "processing."

flippener

full member

Activity: 322

Merit: 101

Quote from: expanse07 on November 26, 2017, 05:35:06 AM

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback.

I've been waiting a month.

ayiphelmy

copper member

Activity: 416

Merit: 105

Quote from: nelmari on November 26, 2017, 12:25:25 PM

Quote from: expanse07 on November 26, 2017, 05:35:06 AM

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

True, we customers should not be treated like this. Have you also tried to contact them through telegram? Or send them multiple tickets so they would be aware of your concern and have the decency to at least give you an update of your problem and if they are really looking into it.

Poloniex have telegram? what channel ??

nelmari

sr. member

Activity: 504

Merit: 250

Quote from: expanse07 on November 26, 2017, 05:35:06 AM

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

True, we customers should not be treated like this. Have you also tried to contact them through telegram? Or send them multiple tickets so they would be aware of your concern and have the decency to at least give you an update of your problem and if they are really looking into it.

expanse07

newbie

Activity: 5

Merit: 0

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

Ilsk

legendary

Activity: 834

Merit: 1015

Poloniex stole some shitcoin of mine over 3 months ago and there is no way I can get any reply, I think legal actions are the only solution at this point

Hamphser

sr. member

Activity: 2604

Merit: 338

Vave.com - Crypto Casino

Quote from: tobi4255 on October 23, 2017, 05:20:26 AM

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)

Easy to say but not all people do have different issues and situations regarding on their trading activities and its really hard to calm down yourself when you do see your coin is stuck or whatsoever problem you do have on the site which would affect the profitability or even on worst cases you might really lose up big money if you didnt able to manage those coins inside which do really suck at all.For now i havent experience any problem on poloniex and hopefully it wont happen into me.The possible and nearest contact on them is just only on their support system.

Topic: How to contact with poloniex support ( they do not answer ticket )? (Read 1541 times)