Topic: I allege that https://bitcoinvideocasino.com/blackjack stole 0.03 BTC from me (Read 748 times)

Done.

Happy karma.

TJ

you deserve a bitch slap you cuntnozzle - we tried to help, I merited you on your OP - tried to assist now you are throwing your used tampons on the wall as we dont agree with you?

just fuck off and leave the account - no one here will remember you anyway - plenty of other wordsmiths about

twatcuntfuckingdickspazzer

You can't delete entire threads just because you want to. You also can't delete your account.

The best you can do is lock the thread - link at the bottom left - and then just abandon your account. The thread will get buried soon enough.

Okay everybody. Here's what I want to do at this point. I would like to request that admin delete this entire thread, and my previous one, OR direct me on how to do that MYSELF, as well as explain to me how to delete my entire account here on BitcoinTalk.

I don't want to interact with the people here any further. It's becoming clear that this is not my type of scene. I will also not be betting in any more online casinos. It's just too risky.

Who cares about protecting future players from the BitcoinVideoCasino (possible) scam.

Don't worry everyone. Once the civil war kicks off all of this stuff will be a NUTHIN'burger.

Please advise me on how to delete my entire history on BitcoinTalk forum. This is not my scene.

Oh, and please don't send me any more of your stupid little messages. I couldn't care less about them.

Peace

Personally I don't think the video shows what you think it does bud. Also a word of advice, take it as you may but I would not recommend writing war and peace whilst trying to explain something. Don't get me wrong you have an amazing grasp of the English language, but shitting out a thesaurus on every post/message to the casino wont help you out - people get bored easily.

Except in your video... As far as I can see, you still bet test credits after the deposit was made (and before refreshing).

I can see that you set the bet to 1 credit (550 credits), played a hand (549 credits) and then the test credit balance was affected (increased by 2 credits to 551 credits for the win), BUT your ACTUAL BTC balance was not affected (showing as 0 BTC with "you are playing Test credits" banner displayed).

Then, you refreshed and the full, unchanged 0.01 BTC balance (100 credits) was displayed (even though you had wagered AFTER the deposit was confirmed but before refreshing the page).

So, I don't see anything in your video that shows "actual" BTC being wagered until AFTER you refresh and the deposit popup is shown and the "Playing Test Credits" banner was no longer visible.

Or, to put it another way... I don't see any point in the video where the "you are playing Test credits" banner is visible and you are actually wagering real BTC.

Unless I'm missing something?

Twitchy, I agree with you completely. The issue is that when I originally approached them, via email, in a POLITE and TIMELY manner their response was essentially a non-response. It was only after they responded with "The deposit showed up and you made one bet for 0.03 BTC (the full amount of the deposit) - without allowing me to explain or follow up - that's when i became angry and started making accusations. My original post (separate from this one did NOT include all of the angry accusation talk that you accurately refer to. The ultimately point is that that never had any intention of addressing the issue properly (nor do they ever into the future). They simply take the deposit, don't address the "bug", and accuse me of simply "betting my entire deposit on one hand". There's no room for debate, and the correspondence is one-sided. I have a record all EVERY email in the chain of emails with them on the issue. Each one is from a different person, and some are sent well after the previous people responded in their one-sided manner.

Now, last night I was able to successfully withdraw .0107 BTC (wanting to just get the 0.01 BTC out (which I deposited simply to test the system and show what I believe the problem was - and which I believe was successful at doing that) in case they might decide to freeze those funds for whatever reason. They have been accused of doing that by other people in various comments. To their credit I will say that the 0.0107 BTC was indeed sent to the account i sent the 0.01 BTC from, so I am sticking to the hard facts, and being fair to both sides. I never wanted anything like this to happen. But I agree with you that - intentional or not - it was a "glitch" in the system by which I was lead to believe I was betting test credits, but in reality I was betting real credits, in accordance with how I explained what happened in my recent comment above.

As for Coinbase, I was not aware of the gambling site issue, so thanks for that. I have deposited and withdrawn several times to this casino site via Coinbase in the past (without issue), but will heed your advice. I also DO NOT intend to gamble at any more online casinos after this experience. I was simply looking to play some honest blackjack (as I had in the past). I definitely wasn't looking to lose 0.03 BTC (plus another 0.03 BTC "chaser")  with (seemingly) no ability to get proper redress of my grievance. I think that any reasonable person who watches my video documentation can at least see the basic validity of my claim - in other words, that there is some sort of a "glitch" on the site (related to deposits) which I have been able to REPLICATE, and on video.

Also, it is NOT my fault that the BitcoinVideoCasino is not willing to address my issue properly. I approached them politely and timely, and their response was not adequate based on the nature of my complaint. The company itself cannot be relied on to respond appropriately. Based on their one-sided response, unless they decide to reconsider the situation, the ONLY option available to me at this point will be to share the video documentation with relevant legal / regulatory organizations, and online via social media.

If BitcoinVideoCasino admin wants to change their stance on this, in light of the video evidence, then refunding the original 0.03 BTC would be (I believe) the proper thing to do. Otherwise, I will continue to raise awareness of this issue, with the new video documentation as (I believe) convincing evidence of a valid "glitch" which potential players on this site should be made aware of.

This is what I have to say at this point.

I have't watched the video yet (can't right now), but if the page says you're betting test credits and it's actually wagering your deposit then that's definitely an issue.  For your own sake, I would cool it with the 'they intentionally stole from me' line since it's probably just a bug - If you can prove the bug exists then refunding your .03 + a bug bounty seems reasonable. But the more you piss them off the less likely they'll admit they were wrong and make things right.

There's a decent chance your coinbase account will get shut down in the near future.  Never send or receive any transactions gambling related to coinbase.  Use a wallet like electrum instead.  Coinbase => Electrum => Gamble

Firstly, I just want to re-iterate, that I think the site design is terrible.


Having said that, I'm a bit confused as to why you think that the "1 credit/0.0001 BTC" bet after you transaction was confirmed proves anything?



As far as I can tell, 1 credit == 0.0001 "btc" when playing test credits AND "real" BTC. You were playing 10 credits == 0.001... so 1 credit == 0.0001... I'm struggling to understand why you think that the 1 credit/0.0001 bet that you made, after your deposit has confirmed but you haven't refreshed, means that you are now playing real BTC?

As far as I can see, after you did refresh the page, your balance shows correctly as 0.01 BTC. If you were playing "real" BTC, it should have been showing as 0.0101 (to account for the "win")... but it doesn't, it shows 0.01... then you play the next hand and win and you see the 0.0101 BTC balance.


I would also point out that before you recorded the video, there appears to be a bunch of 0.01, 0.02 and 0.03 (test credit) bets that were made... that would be 100, 200 and 300 credits. So you assertion that you only played 10,20,40 credits during your test appears to be incorrect.



You seem to be getting your credits/btc mixed up...

Let me just makes some corrections, now that I have actually gone back in and gone through the process properly, to prove to MYSELF what I believe to have occurred. A few of the the claims I made in the past were based on faulty recollection of what happened (since I wasn't expecting this to happen, and did NOT log back in to the account out of (justified) fear that the same thing would happen again). Remember, I just RISKED my additional 0.01 BTC that I deposited tonight, but did so under the logic that I had won 0.01 BTC, and so if I lost it I would properly be down the full 0.03 (+ 0.03 on the other site) BTC, but it was worth it to be able to gather this documentation (both to rpove to MYSELF what happened, AND to at least have something to show all of the people commenting here who have been questioning my general claim).

Having the current info I will now correct the following previous details :

1 ) I THOUGHT that I had seen some sort of pop-up message when I made the original 0.03 BTC deposit, but having this new data I have to admit that I did not make that claim with certainty. With this new data I believe that my original gut instinct was correct that I did NOT see the pop-up message. Judging from my past history of betting, and my standard betting strategy (of course, this is "my word") I would NEVER bet the entire amount of my deposit in one hand. I just never do that. The fact that that's what happened was the FIRST sign that something wasn't right. This new data SHOWS how that "not right" assumption was correct.

2 ) My core point is that in the incident which is the subject of this thread (the 0.03 BTC deposit)  DID NOT actually refresh the page. I believe what happened was that (just like in the above video - if you take out me actually refreshing the page - this time KNOWING that there was an issue) I simply emailed customer support immediately upon seeing the first confirmation (actually, the "fourth" confirmation showed instead of "first" - because the deposit seemed to have gone through fast), and I guess I continued playing ASSUMING I was playing test credits. As a player it is really NOT my responsibility to have to refresh the page without any notification. But more importantly, the fact that the "1" test credit bet is showing as 0.0001 BTC (which is different from what the test credits showed as (although the page never changed) is, to me, a sign that there is something "not right". And it's interesting how that "not right" just happens to conveniently provide the "plausible deniability" which enables the house to put the blame on the player. How ironic that if I had simply continued my "10" credit "test" bet I would have wiped out my entire deposit in one hand. Why doesn't the house at least set up the credit amounts to be LESS likely to be confused like that - whether in "test" mode OR "real" mode. I know this may all sound redundant, but I lost 0.03 BTC as a result of this "glitch", and no one (in the admin of the casino itself) is even SERIOUSLY CONSIDERING my complaint, which as you can see from the video has at least SOME sort of validity.

This is my ultimate point. Like I have said, I have played at this casino in the past and not had a problem. This time I had a problem, and have even risked additional funds to provide some kind of REASONABLE documentation of the problem, but no one will likely even take me seriously. This is what bothers me. Trust me, I have better things to do with my time than waste it on all of this posting. But if I just let this go then OTHER people will have this issue, and I will have lost 0.03 BTC due to a glitch which is out of my control. I think my complaint AT LEAST deserves to be taken seriously.

For me, I'm afraid this video doesn't prove anything. Before you refresh the page, you are still playing with test credits, you make a bet with test credits, you win test credits, the big banner about using test credits is visible, and your balance reads 0.00 BTC. After you refresh the page, you get a pop up informing you of your deposit, the banner about test credits disappears, and your balance changes to 0.01 BTC. I still agree there should be a requirement for the user to click on something to confirm the switch from test credits to real BTC, but the process and displays are obvious enough to not be an intentional scam in my view. You have admitted that you saw the pop up for your 0.03 BTC even though it was "glitchy" (whatever you mean by that), so I'm afraid this looks more just like a mistaken bet on your part than any intentional scam by this website.

Anyway, I don't actually have any skin in the game here, and had never heard of this site prior to this topic, so I'll stop defending them here. Obviously you are free to pursue any legal action you want, but I can't support any scam accusation against them based on what I've seen here.

Okay. But it will take some time, BOTH because I will need to convert it down from AVI to mp4, and because the original had some distorted parts at thie beginning - but the important part (for the purposes of this thread) are intact. I m just concerned I will lose it if I try to convert it. I will try to save it as a duplicate first, and even edit out the messed up part to make the file smaller. In other words, please give me some time. It is 10 pm here (in Vietnam) so I may not be able to get it done properly tonight. Or I MAY be able to. I will add the link to the YouTube video via "edit" of this post (so as not to multiple post. For now you have at least seen the important screenshot of the important part of the video. Stay tuned.

[UPDATE] The original .avi file is a whopping 4 GB, and so I need to find some way to compress that significantly. I tried to do a "screenshot of the (relevant parts) of the screenshot, but that came out with distortion in the beginning, and cut off a significant portion of the relevant footage at the end. So I have now made a copy of original 4 GB file, and need to find a program (online or offline) to compress of original 4 GB file to a size which is possible to upload to YouTube. This may take some take (like a day). I will do my best.

[UPDATE #2] Okay,  although there were some technical difficulties, I DID manage to compress the video from 4 GB down to like 20 MB and upload it to YouTube:

https://youtu.be/-RMIJ22tgEA



The specific account in this video is password protected, and I have set a "fixed withdrawal address" so security cannot be compromised by anyone who is able to watch this vide. It is also only available to people who have the above link (not public).

There was a technical glitch whereby PART the "end" of the actual video capture ended up at the beginning (up to the [0:41] mark, but then at [0:41] the footage begins where at the accurate time in the original capture. I am just glad I managed to catch everything of importance to the claim of this thread. After [0:41] you can see me switching from the "test mode" screen (with 550 credits) to the blockchain.com page to check for the first confirmation. At [4:23] I switch to the blockchain.com page for the final time before at [4:28] the first confirmation shows up. I then switch immediately back to the "test mode" page and there is NO notification of any kind (to indicate the first confirmation has come in). I then scroll down to re-document the information on the history page, wait for some sort of notification (which never comes), and then after a good mite I drop the betting credit amount down to "1" and play a hand, which I win, and the immediately scroll down to show the new "won" hand registering at "0.0001 BTC" with "551" (test) credits. Having at this point confirmed what I suspected happened when I made the 0.03 BTC deposit (which is the subject of this thread) I THEN went ahead and hit "reload" for the page, and that is when the pop-up message finally came up, and the credits were adjusted to "real BTC" credits. During the 0.03 BTC incident in question I never got to the point of reloading the page, but that still doesn't matter because as you can see, during the previous "test mode" page (when the first confirmation came in) the "1" credit bet was calculated as 0.0001 BTC, and so the likelihood was that when I bet the first credits after the deposit hit on December 28th, 2019 those credits were calculated as the full 0.03 BTC deposit amount (Oh, how convenient) which wiped me out without me even knowing that I was playing for real credits - just like you see here before I reloaded the page. You COULD argue that once I reloaded the page the FULL 0.01 BTC was used as the starting points for my "real credits" (without accounting for the one bet I made (for "1"0 credit), but keep in mind that I only bet the "1" credit, and not "10" - by which the casino could use the argument of "plausible deniability" because I bet the equivalent of the full amount. The ultimate point is that there is a SERIOUS glitch in the system, and one which ended up making it LOOK like I had bet the equivalent of my entire 0.03 BTC deposit n December 28th, 2019. But we can now see that something is "fishy" - regardless of whether it was intended this way, or not.

So now I have documented the situation, and I invite any feedback. Hopefully, you can all see now why I have been pushing this. I know something was just not right.

Thanks.

load the video on youtube so we can see it please fella

Okay everybody. I have some (what I believe to be good news) By the way, sorry for multiple postings. I am new here, as you can see. I don't know the rules. I am NOT a troublemaker. I just have a JUSTIFIED grievance which I am trying to present. The good news is that I think I now have my CONCRETE evidence.

Between my previous message and now (checking this forum to make this post and seeing the above few responses) I decide that the BEST thing to do was to make a deposit of 0.01 BTC, which is the amount that I WON when I made my PREVIOUS deposit into BitcoinVideoCasino ( on December 24th, 2019 - when I deposited 0.03 BTC, and then won 0.01 BTC, and withdraw 0.04 BTC - successfully).

As I mentioned in my previous post (above) I wanted to document everything with video, which is exactly what I have done (using CamStudio) and to my pleasure I have found the following (of which I have CLEAR video evidence for anyone who might want to see it):

1. I made my 0.01 BTC deposit which can be found here:

https://www.blockchain.com/btc/tx/19e35d55e004c55d8f069694921b326e3d1525a32e28720ca257349dd496c855

and which is on the "third" confirmation as of writing this sentence. I screenshot the entire deposit process, and the 0.01 BTC send it showing clearly in my Coinbase account.

2. I started playing in "test credit" mode, but THIS time I was very careful to bet only 10 credits (that is 10 out of the 1,000 credit which are provided (free) daily. So 100 credits would be clocked in at .01, and so to be completely safe I bet only 0.001 ( 10 test credits ) per hand, in a 10 creditis -> win -> 20 credits -> win - > 40 credits - lose -> 10 credits. I was also sure to pan the video capture down at regular intervals to show/confirm that these bets were clocking in at "10 credits", "20 credits" etc., as well as proof of these amounts in the (20 previous hand) "my games" history log. In the video each 10 "test" credit bet shows as 0.01.

3. I played very carefully at this 0.01, 0.02, 0.04 (test credit) rate as I waited for the first confirmation to clear on the above blockchain.com page. I refreshed the blockchain.com page several times to ensure I was able to catch the first confirmation as close to it being logged as possible. After around 10 - 15 minutes (with the time of the transaction documented on the blockchain.com page I finally saw the first transaction go through...

AND THEN...

4. It can be UNEQUIVOCALLY seen in the screen capture that there was NO/ZERO pop-up window which came up on the "test credit" page I had been playing since the video capture started rolling... BUT, BUT, BUT, BUT.... I then played another hand at 1 (one) credit, and that hand was logged as 0.001 BTC, compared to the PREVIOUS hand, which was logged as 0.02 (which I had played at 20 credits). IN OTHER WORDS, the actual BETTING AMOUNT was adjusted so that if I continued betting 10, 20, 40, etc. those would be counted as 0.01 BTC ---> which is EXACTLY the amount of BTC I DEPOSITED!!! Don't you see, folks??? I was right all along!

It was only after REFRESHING the page that the game went into PROPER "real BTC" mode. That means that there was ZERO notification that I had switched from "test/free" mode to "real BTC" mode, BUT, BUT, BUT I was betting ACTUAL BTC under the GUISE of betting test credits. It's as clear as day! And I would be happy to let any of you see it, and encourage you to even try if for yourself to confirm.

If it was just an issue of the game continuing to log my bets as at the "test credit" amount after the deposit was credited then that would have been okay. But this is NOT the case. What's happening is that the game is switching to the REAL BTC credit value while NOT notifying you, and doing so WHILE you are playing what you think are (and APPEARS ON THE SCREEN to be "test play").

So, as it stands right now I am actually UP 3.5 credits (from 100 credits (0.01 BTC) to 103.5 credits (0.0135 BTC). But since this is clearly a "fishy" situation I will NOT continue betting until I can some feedback on this thread.

Hopefully, I have explained the situation clearly enough for you all to understand, and I have the VIDEO EVIDENCE sitting here right on my computer.

Please let me know what you think I should do, assuming this new info I have provided here is accurate and legitimate.

I think I now really have a case here.

----------------------

amendment (so as not to multiple-post)

Here is a screenshot from the video capture which shows the part of the process where I bet 1 credit (our of 500 "test credits), and won the hand (2 credits), but the credits were clocked in at the "REAL BTC" quantity of 0.0001 (instead of the "test credit" quantity of 0.001). Sorry, I got the quantities off in the main message above - but my main argument is sound and backed by the evidence:

https://imgur.com/sTgpjyj

IN this screenshot it is made to APPEAR that I am playing 1 credit (0.001) in "test mode, but I am actually playing 10 credits (out of the 100 credits which the 0.01 BTC deposit is worth). If I had continued playing the 10 credits of the last hand it would have wiped out my entire 0.01 BTC deposit in ONE HAND - which is EXACTLY what BitcoinVideoCasino is accusing me of having done with the 0.03 BTC deposit which is the subject of this whole thread.

yea man do it - drop another 0.06BTC on there and video your journey! surely the site owes you a x10 on your next deposit?

Except there is a distinction. There is a pop up box which you have admitted you saw, and there is a banner as shown by HCP's screenshot above.

Irrelevant. You deposited the second 0.03 BTC of your own free will. To use your fast food example, if I complain to Domino's about a hair in my food, they aren't going to pay me for a subsequent order I then make at Pizza Hut.

If you admit that you made the bet, then they can't be scamming you. Poor design? Sure. Scamming? No.

Also, stop posting multiple times in a row. It's against the rules.

Plain and simple that is a lie, you clicked the button.

Just because you didn't realise you were making a bet of that size with real funds and not play moniez or whatever does not mean it was made without your approval (clicking the bet)

My concise replies to the above remarks are :

1. I DO believe that the UI is INTENTIONALLY set up to trick players. Think about it: If you were running a business like this, and trying to do so legitimately, would you set it up so that there is NO DISTINCTION between "test/free credit" play versus "real credit" play? Just think about that for a minute. The same situation exists on Bitcasino.io (which I used on recommendation from another forum member here after the incident in question). On THAT site they conveniently post the amount you are wagering in the more complicated "micro BTC" amount, and if you try it out you will see how confusing that is for someone playing the first time. In other words, these casinos INTENTIONALLy set these things up in "tricky" ways in order to them claim "plausible deniability" when players actually get caught up in the "trick". Now for Bitcasino.io you legitimately argue that it is the responsibility of the PLAYER to do the calculation of the amount they are wagering. Fair enough. It's inconvenient, but at least the player is ultimately IN CONTROL.

In the case of my 0.03 BTC wagered on BitcoinVideoCasino.com there was a "glitchy" pop-up that came up, which was NOT the same as what had come up in past deposits I made in that casino. And once that came up THE FIRST thing I did was check the balance, which had NOT shown up in "real credits". And YES, the screen is supposed to change once the real BTC is credited, which it DID NOT, because I played NUMEROUS hands after the 0.03 BTC was supposedly credited. Also, the alleged 0.03 BTC is INCONSISTENT with my betting amount which are recorded for the PREVIOUS deposit of 0.03 BTC which I had made on Dec 23rd (on which day I deposited 0.03 and played my usual much lower betting amount of .0002 to .0008 (with .003 being the LARGEST bet I made (in other words, the "final big bet") before cashing out with a 0.01 BTC win ( 0.03 BTC (deposit) and then 0.04 BTC (withdrawal). You can see that ACTUAL betting record here:

https://twitter.com/TranscriptJunky/status/1214743945315414018

As for requesting the 0.03 BTC I,, of course, realize that your reasoning is valid. Who am I to ask one casino for an EXTRA 0.03 BTC that I bet in ANOTHER casino. My reasoning, however, is that if I had not LOST the original 0.03 BTC due to NEGLIGENCE (if what I am claiming is true) then I would NOT have felt the need to "chase" that 0.03 BTC with another 0.03 BTC. Again, the LOGIC of this request is not what's most important. It is a "settlement request" - like just when celebrities "pay off" accusers to made bad press "go away". I feel like the ILLEGITIMATE loss of my original 0.03 BTC at BitcoinVideoCasino was due to negligence (and even INTENTION) on the part of the casino, and I am asking for a settlement. That is NOTHING out of the ordinary when compared with "settlement requests" in the legal world. It doesn't even MATTER if my request is "illogical". It is a "settlement request" based on the nature of the situation. In the past I have played at this same casino, and LOST, but NEVER made a fuss about it. In this case I believe there was INTENTIONAL trickery going on, and the fact that they are unwilling to address the situation in any sort of proper way, and that I CONTINUE getting emails from these assholes, is kind of evidence of that.

I will CONTINUE reporting this casino to relevant authorities, and providing evidence of my experience on social media. The only contact info they have on their site is an email address, and their customer support people are so uncoordinated that they don't even kee track of who they respond to, nor when) and their domain is registered in Panama. Does that sound like a professional operation to you? I found them via a Google search, in which they show up on page 5 of that search. So Google kinda of gives them a "stamp of approval" so that people like me find this casino through a simple, innocent Google search, and then end up in this sort of mess.

My goal is to prevent people like me from doing a Google search, discovering this casino via that Google search, and then depositing fund which (for WHATEVER reason) end up being UNINTENTIALLY wagered by me in an amount which is (based on documented evidence) SUBSTANTIALLY out of sync with my past betting behavior -- the record of which, of course, includes merely 20 previous hands, and which we have ZERO proof of the legitimacy of that record (other than my personal agreement that the 19 hands (before the magical "full deposit" bet was made directly after it was credited) are accurate.

Again, my core issue in this situation is that there was SOME kind of glitch (which I believe is PARTIALLY or FULLY intentional) which resulted in me placing my ENTIRE deposit as a bet on ONE HAND - the FIRST hand no less. And by the way, if I had one that hand I would most likely HAVE contacted support to ask what had happened, because I would have been concerned that the betting as "out of my control' and I wouldn't have wanted it to happen again. So the answer is "NO"! I would have NOT been happy if I had won that first bet. Also, when I play blackjack I like to play for a few hours. I would NOT have played one had like that. But that's a statement of opinion (although it IS feasibly supported by my betting patterns in the 19 previous hands recorded on the history page in the link above).

So, I HOLD to the claim that my full 0.03 BTC bet was made WITHOUT MY APPROVAL. And while I RECOGNIZE that also requesting the additional 0.03 BTC is a bit "too much" I DO NOT believe it is outside the bounds of a "settlement request" as described above. IN addition, as the other poster hinted at, the overall response of this operation is (in MY words) HORRENDOUS, and I believe could be considered "legally NEGLIGENT" in and of itself. By that I mean that if this issue had been addressed IMMEDIATELY, and in a PROFESSIONAL manner, I would NOT have felt the name (on the NEXT day after the loss) to "chase" the 0.03 BTC in the other casino.

This is where I stand on the issue at this point. Again, it DOES NOT MATTER what the people on this forum think about my ethics in this situation. I know what is true, and that there was an ERROR which lead to me losing 0.03 BTC in a way which was NOT in my control, AND that there has NOT been a proper method by which to PROPERLY redress my grievance, and so I am now taking it into MY OWN HANDS to expose this issue to the wider internet public.

Plain and simple.

TwitchySeal is right... poor UI/UX isn't a scam. At the end of the day, you deposited 0.03BTC and then wagered it on Blackjack. Granted the site design is pretty awful, and they should probably take steps to prevent something similar in the future, but it does not make them scammers... unless you have some 'smoking gun' emails that reveal that there was intent and that they purposely designed it that way to trick people... as opposed to simply being incompetent.

Is this a new feature... or was it always there?


Does that message not change after you deposit? 


No-one forced you to chase those loses. You willingly deposited and then played that money on a completely separate site. Claiming that Bitcoinvideocasino are responsible for that is ludicrous. Perhaps you need to take a look at your gambling habits and accept some personal responsibility for the extra 0.03BTC that you lost?


Best of luck with your claim, but this is more of a customer service issue than a scam situation.

Bitcoinvideocasino doesn't have the best reputation when it comes to CS and timely payouts, and I find their response in this thread pretty annoying (half of it is just promotional spam), but it's pretty clear you didn't get scammed.  You wagered your entire deposit, either intentionally or not, woulda been nice if you had won right?

[UPDATE - related to  ongoing (lawful) action being taken against BitcoinVideoCasino, related to my 0.03 Bitcoin deposit made on December 28th, 2019. This information is posted for documentation purposes, and to (hopefully) help future potential players make an informed decision before depositing their Bitcoin into this online casino]

The following third tweet has been made related to this issue:

Online Casino Scam Tactic Examples (#3) - "Deceptive User Interface + Deposit Process" #gaming #gamers #esports #Bitcoin #BTC #ScamAlert #scams #CustomerService #onlinecasino #cybersecurity #privacy #BigData @BTCVideoCasino @Kitboga @JimBrowning11

Tweet URL : https://twitter.com/TranscriptJunky/status/1214743945315414018

which has already gotten SEVERAL likes.

In addition, a formal report on this issues has been filed at :

https://www.askgamblers.com/submit-complaint

and email confirmation has been received informing me that the complaint has been received by them, and is being evaluated.

I will be filing similar complaints with additional sites like this over the next few days/weeks.

@TMAN - Appreciate that. As I said, I am simply documenting what has happened (as factually as I possibly can) and allowing people to see the nature of how these BitcoiVideoCasino folks operate. Like I said, I am taking additional measures OUTSIDE of this forum to deal with this issue in a legal manner. I appreciate you noticing my sincerity in at least presenting the information in an organized manner. And maybe those merit points will be useful if/when I interact with this forum into the future.

I think you've shot yourself in the foot here, OP.

I don't think the site is under any obligation to refund your 0.03 BTC, which we already established was mistakenly bet by you. It would have been a nice gesture of goodwill for them to refund you, but I don't think they are doing anything illegal by not refunding you. Yes, we are agreed that their site is misleading and poorly designed, but the 0.03 BTC was still bet and lost by you. I accept opinions on this may differ, and so obviously you are free to pursue whatever legal action you want.

However, demanding 0.06 BTC from them is inappropriate. Asking them to refund the additional 0.03 BTC which you spent trying to recover your losses (which I believe you spent on an entirely different site?) is completely unreasonable. You deposited and spent that money of your own freewill. If I have an appliance under warranty and it breaks, then the company will pay to repair or replace the appliance. They won't also pay for another appliance I bought from a different company in the meantime.

Further, you have admitted that gambling is causing you serious physical and mental harm, and even if they were to give you 0.06 BTC, you would just gamble it again anyway. Please take some time to consider your health and think about what you are doing here.

I have merited your OP as it has to be the best put together scam accusation that I have seen from a newbie.

Okay folks. I thought I would just post this follow-up, mainly as further evidence of the illegitimacy of the BitcoinVideoCasino operation. I received the following email (out of nowhere) on January 3rd, 2020 (three days ago), and although I was hesitant to respond, I did so just to see what would happen. You can see clearly that my ORIGINAL email to support is included (since this "Cormac" person included the original emails in with his (in other words, he simply hit "reply" to the original thread. Then he claims that "Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays." IN other words, this clown didn't even have the intelligence to realize that he was including the entire history of my correspondence (since December 28th, 2019). Keep in mind that these clowns are claiming to be "professional" Does this look professional to you? I have also included my response. now, regardless of whether you agree with what I am asking for in my response (which you can see is written diplomatically) that doesn't matter. I am CONTINUING the process of taking legal action against this organization, and this new round of unprofessional customer support is FURTHER EVIDENCE for my case. Their support people aren't even coordinated enough to respond properly to the customers. Keep in mind that the scammer who is running the "BitcoinVideoCasino" account here made the argument that "If the OP had contacted us through the proper channels... blah, blah, blah..." Based on this follow-up correspondence, does this look like a "company" which is conducting itself professionally? I will let you all judge for yourselves. I am just providing the hard evidence. Keep in mind that I wasted AN ADDITIONAL 30 minutes replying to these sociopaths - valuable time that I could have been doing actual paid work. Also, there has been ZERO reply since sending my reply three days ago. I'm just laying out the evidence here. I am also in the process of VERY MUCH continuing to take action against this operation, through legal means, just for the record.

---------------------------------------------------------------

email from "Cormac" on January 3rd, 2020 - over a WEEK after the first round of emails to support were sent, and responded to in a highly unprofessional (negligent) manner

------------------------------------------------------------------

from : [email protected]

Re: BTC has failed to be credited to my account after full (9) confirmations. Please respond ASAP.


Hi [name],
Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays.
I will do my best to help you locate your missing deposit. Can you please send me the receiving address of the missing transaction in 'text' form?
Please copy/paste the address to avoid any errors.
Best regards,

Cormac

----------------------------------------------------------------------

my response - around one hour after receiving the above email - on January 3rd, 2020

---------------------------------------------------------------------

Cormac,

I have already had some very negative exchanges over this issue with your support people (including a response (copy-pasted below) within an hour or two of my initial message to your support email address, to which I responded very negatively, because there was no indication from that message that the situation would be remedied.



Hello,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana


I am responding to this email simply because you have emailed me for further information, and although that seems to be inconsistent with the correspondence I had initiated (in a very POLITE and PROFESSIONAL manner) at the time of the incident, which was EXTREMELY counterproductive, and resulted in the following :

-   Me not being able to EVEN USE/PLAY my 0.03 BTC
-   Me feeling the need to “chase” that 0.03 BTC (of which I have proof of the transaction) I the BitcCasino.io (which I also lost)
-   Me enduring SIGNIFICANT emotional aggravation, in addition to a SERIOUS aggravation of my chronic back problem – which resulted from all of the sitting I ended up doing trying to “get back” the 0.03 BTC I put into your casino.
-   
I am responding because it seems that you are offering SOME sort of potential to rectify this situation.
If you go back and read my VERY FIRST message you will see that I was polite and diplomatic. I became angry (IRATE) when “Diana” responded with what appears to be a very one-sided and “final” decision o my case (which I believe was based on “faulty” information related to my deposit (of which I have ample evidence).

You can find my original email if you scroll down to the very first message of this email thread.

I have made AMPLE attempts to resolve this situation in a timely, and professional/diplomatic manner, which I believe was NOT reciprocated. In the past few days I have also taken this issue to the wder public (via Twitter) and begun the process of filing formal complaints with relevant organizations whose purpose is to deal with these sort of situations. I would be willing to discontinue those efforts if you are willing to provide the following remedy :

1 ) crediting my account with 0.06 BTC – which accounts for the original 0.03 BTC I deposited (screenshots attached) PLUS he 0.03 BTC I used to “chase” the original 0.03 BTC. My intention when I deposited to 0.03 BTC was to REPEAT the same thing I did on December 24th, which is to use 0.03 BTC to win 0.01 BTC (so 0.03 total – see screenshot) and the withdraw the 0.04 BTC. If you agree that, under these circumstances of this situation (ex. Chasing the lost deposit with another 0.03 BTC, the mental and physically hassles, etc.) my claim is “reasonable” then what I plan to do is ACTUALLY PLAY the 0.06 BTC I am requesting (on your site – as I have in the past), and if/when I can bump the 0.06 BTC up to 0.07 BTC I will withdraw that (which would be in line with my original plan to do the 0.03 BTC deposit, and then withdraw 0.04 BTC (like I did on December 24th). If I lose the 0.06 BTC then I will accept the loss. In addition, if you agree to this I will post on BitcoinTalk that you INDEED reviewed my case and agreed to the remedy I have requested. You folks have PLENTY of $$$, and so my request for the 0.06 BTC is a “drop in the hat” – but a VALID request under the circumstances). In all honestly, part of me wants to ask for a BIT MORE due to the aggravation and physical pain (in my back), but I WON’T do that, because I would be content if you just “did the right thing” and I at least get the total 0.06 BTC (in CREDIT form on your site (blackjack) which I ended up having to “put up” as a result of this situation.

Again, I believe it is in your best interest to fix this situation. I would have not had any problem if this had been PROPERLY addressed from the time I sent the intial POLITE/DIPLOMATIC email as soon as I realized that there was something wrong with my deposit. I have played your site SEVERAL times in the past, and even LOST on a few of those occasions. So this is NOT me trying to “get one over” on anyone. I hope you will see that my claim is valid, and will “do the right thing” here.

Like I said, I am attaching the screenshots, and urls of the blockchain.com records of the BTC deposits in question. This includes the screenshots of:

the 0.03 BTC I deposited on Dec 24, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

,
 and then the (successful) withdrawal of ~ 0.04 BTC I did on that same day ( 0.01 BTC win, which I then used to buy some cards in another game),

https://www.blockchain.com/btc/tx/02c3f482443557091fb2e617bc517d3f2a7e9e49104e30a274ae2bd18e0091c9

PLUS the 0.03 BTC deposit in question (on December 28, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

PLUS the “chaser” deposit of 0.03 BTC (on December 29th, 2019) to Bitcasino.io (which I accidently wrote as “Bitcoincason.io” in the memo)

https://www.blockchain.com/btc/tx/9ba609af5c16831cb1b2b061870aa9d1aaed0c9fc9766dfda9a1c2e027e4e0e8

I am attaching the corresponding screenshots of each of these transactions to this email as well, so you can visually see everything.

I hope we can make this hellish incident just “go away”. If you do INDEED “make this go away” then I will CONSIDER playing blackjack again at your casino in the future (as I have in the past). HOWEVER, I would want to see some sort of change made I your interface to prevent myself (and some other people who have claimed to have had the EXACT same thing happen to them) from potentially having this problem again (y which I mean tweaking your UI so that there is NO CHANCE of mixing up “test credit play” with “real credit play – perhaps by requiring the user to enter a password in a pop-up menu BEFORE they are allowed to continue playing (once a deposit is made) so that there is NO QUESTION as to if they are playing test credits” or “real credits”.I DEFINITELY do not want to have to go through something like this again. It has been physically and mentally draining, an a HUGE “time suck” taking away time from other important work tasks I have to do daily.

Please update me ASAP.

--------------------------------------------------------

end of my response

---------------------------------------------------------

Hi. My retaliation is based on the fact that I have seen this very same type of scamming behavior on other sites, and am getting sick of seeing these types get away with what they do. I made it very clear that I had made deposits, and played on, this site multiple times in the past - whic of course only makes the situation WORSE, because now I understand that (in RETROSPECT) I was interacting with a site which has "beyond a reasonable doubt" evidence of "scammy" behavior in the past.

I am NOT backing down on this one. I have ALREADY made the decision to take lawful action, within my means, to expose this site - which has now cost me (just in this most recent incident -> 0.03 BTC ( + another 0.03 BTC in "collateral" expense (by which I made the CHOICE to play another 0.03 "chaser" (on Bitcasio.io - another site of "questionable repute") to try to remedy this situation on my own (assuming the admin of this site would not be reasonable - which I think reasonable people here can see that they clearly have NOT been at this point. -- which is also part of the reason I am taking action. This incident also had negative health effects on me (including insomnia, serious back pain, etc.) which I believe were mainly the result of "unjustifiably" losing the initial 0.03 BTC, which then lead to a spiraling effect). Had I not had the 0.03 STOLEN from me this wouldn't have happened, because I would have had proper control of my bankroll. I am not a "newbie" to gambling.

Again, no matter what ANYONE on this board says at this point, I have ALREADY made the decision to, and BEGUN, taking LAWFUL action, using any/all channels available, to deal with this situation. This is not about my single ONE PERSONAL INCIDENT, but out of frustration by the fact that these sites get away with what they do because they know that people will bend over and take it without investing the time/energy to retaliate. It is my CHOICE, and my RIGHT to take LAWFUL action (through proper direct and indirect channels) to file a formal complaint against these types of operations, and spread the evidence through any/all legal channels (ex. social media, etc.).

This is all I will say for now as I continue this process. I appreciate your response, though.

Happy new year.

I'm sorry about the incident that happened to you, but in my opinion it's not entirely their fault, why don't you do some research before joining the site, maybe the site has a bad service, but before joining surely you have agreed to the terms of the site, I think a site that has been running for a long time does not want negative trust just for the sake of 0.03 btc, The site should provide a confirmation warning when betting large amounts, I can only hope your problem is resolved quickly, Good luck.

You're full of sh*t, you sociopath. The smart people know that very clearly. Fat chance that user who gave you the "bad reputation" will take it back. I'd be willing to bet you that 0.03 BTC that they won't. Hahah.

The internet is FULL of scathing reviews of your site. You're provided NOTHING of any substance to prove the claims against you are wrong, other than citing that "others reached out to you". Personally, I would have no issue with a little "man to man" meetup to "sort things out", but I'm sure you've got that all covered - because you're a sociopath. Oh well. Sucks to be you. Sociopathy has a short shelf life. My magical power of intuition tells me that this forum is CRAWLING with "operatives" whose function it is to clandestinely defend your operation. There's nuthin' I can do about that other then be armed with the information.

I stand by my original claim that your site is using various tactics which are manipulating cryptocurrency out of people, and the anomymous nature of your operations is one (of several) pieces of proof of that.

Your response is as void of substance as your little wannabee online casino.

Now go play in your sandbox (with your bots) and leave the adults alone...

Hello everyone,

First of all, it would have been better if the OP had used our openly available social threads before accusing us of a scam in such an ill-fashioned manner, as reasonable minds in this thread have already mentioned.

Secondly, we have hundreds of users visiting us daily and having fun while entertaining themselves with the games we have on offer. Over the course of years, we have maintained an excellent record with our users and have been gladly hosting them, some even since inception. You can follow our thread here which has been active since 2012.

Thirdly, and coming to the user-mentioned allegation, on BitcoinVideoCasino.com we have a process in place that lets you know when your funds are credited to your account- which you have already mentioned in your thread here. Our client service executives have also given you answers and clarifications on matters that you purport to be a 'scam' we're attempting, or have attempted, on you. In which they've answered your questions with facts & fact-based reasoning, to the extent that would satisfy a new user who is genuinely trying to understand the procedure of deposits on our website. It's unfortunate that you lost your BTC while gaming on our platform, but I don't think it's fair to accuse us of wrong-doing when many of the proofs you presented are in-fact refuting the very claim you're trying to make. Besides, we have successfully organized many leaderboard campaigns with prizes worth $1000s in BTC in order to reward our community for sticking with us - and we have many more upcoming loyalty campaigns that intend to do the same. One such ongoing promotion can be found here, where we're giving away $2000 every two weeks. You can also see the amount of BTC our users have in winnings there. This simply goes to show our adherence to good practices and sincerity in attending to our user's concerns. I would also urge you not to indulge in throwing false accusations and name-calling for the sake of the sanctity of this forum. One wouldn't be blamed if they believed that by now someone or the other would have tried to tarnish our reputation by such rash allegations. Especially when some user are proud to have 'chewed us out beyond repair' -  .

I want to thank everyone who reached out to us and made us aware of this thread via messages and PROPER channels we have made available in our thread here: https://bitcointalksearch.org/topic/bitcoin-video-casino-over-500-btc-in-progressive-jackpots-130242

We also have a Telegram group where we attend to user concerns in case you're not happy with anything related to our website or services: https://t.me/bitcoinvideocasino

(And to that one user who has given us a negative reputation, please be so kind to undo, thank you)

Regards,
Bitcoin Video Casino

Yeah, don't worry man. I already chewed them out beyond repair. Plus, I've just spent literally the ENTIRE day playing blackjack, and although I'm not losing, I haven't done any of the other things I need to do. So I'm just going to try to recoup the ADDITIONAL 0.03 Bitcoin I have now sold, and then just stop playing ANY gambling games. This is affecting my physical and mental health at a time when I was already stressed to the very edge.

Just a bad situation all around.

I appreciate your kind words. If nothing else, at least I discovered this nice forum through this catastrophe.

Need to stay positive these days...

Have you had any further correspondence from them since the last message from "Diana" that you quoted in your original post? Their forum account still hasn't been online since you opened your first thread. Do we even know if they are aware there is a current scam accusation opened against them?

I'd hold off throwing insults and threatening retaliation until we have at least heard from them. It won't help your case.

You KINDA make a somewhat valid point there, but I just don't buy it in the context of the wider situation. There's often a fine line between "malice" and "negligence". If this dude is smart enough to design and run a "successful" web casino then he should be smart enough to realize when his negligence (intentional or not) has violated one of the users of the site. If he wants to continue to be a BITCH I will be more than happy to spread the word of his BITCHNESS - both in my personal case, and the multitude of VORACIOUSLY negative comments about his little casino. I'm a marketing guru, and if this dude wants some extra exposure I'll be more than happy to facilitate that. It's what I do, and do well...

I think that's fair, and I happen to think you have a strong case for some sort of compensation. As I said in my previous post, it is far too easy to switch between test credits and BTC, and something like this would eventually have happened to another user (and may still again) if it hadn't happened to you.

This is essentially my point. I believe this to be negligence and poor website design rather than outright maliciousness or an intentional scam. It's essentially Hanlon's razor. Additionally, if they were going to intentionally scam someone, it looks like they've had significantly larger opportunities over the years than your $200.

Thanks bud. I REALLY appreciate that. I've already taken it to Twitter. I'm not messing around.

And Oleo, I don't mean to be rude (as I'm sure you're an okay dude), but you just really made me pissed off since that last round of messages. I understand where you're coming from, but man, it's about having some common friggin decency. Like when you go to Las Vegas you get treated with respect. What kind of a SLIMY person designs a gambling site with such a "pitfall" like that? Surely, if I had known that was going to happen I would have NEVER upt my 0.03 Bitcoin into that game. C'mon man. Look at it for what it is. I'm chasing the 0.03 on BitcoinCasino.io, and enjoying the experience. I'm doing a cuatious, but aggressive betting strategy, and if I can recupe that 0.03 BTC that was "tricked" out of me -- call it whatever you want, but let's just be honest with ourselves. We're not dummies here. There's no reason to not have enough DECENCY to proerly separate the "test/free" from the "paid" section of that site. If anyone is going to argue otherwise I don't even want to hear about it.

You can see that the admin of BitcoinVideoCasino has implemented what seems to be some sort of a control mechanism for AT LEAST accounting or the "test betting", so there is at last some DOCUMENTATION of the "test betting" activity. But this doesn't reimburse me to what I think could be justifiably called "negligence" on the part of the admin there for setting things up so that that happened to me. Glitch or not, that setup as a recipe for disaster. I am obviously not the only person with serious grievances against this company. As I said from the beginning, I had played on the site numerous times in the past, but this recent situation, and the way they handled it, was just plain wrong.

Like I said, I will CONTINUE to push this. That's my choice. Some people will agree with me, some won't. I'm willing to take the flack.

It really isn’t worth the negative publicity for them, they should just reimburse the OP & get on with business.
I’d really like the casino rep to come into this thread & have their say on the matter.

So having reviewed your posts and screenshots, as well as visiting and trying out the site myself, I don't believe you have been intentionally scammed.

You were playing with test credits when your bitcoin was deposited to your account, and you have inadvertently made a large single bet using that BTC. I fully agree that the site should have a much better distinction between test credits and real BTC, since (from what I can tell) you don't even have to change to a new page or flick a switch to swap between them, it just seems to happen automatically when the transaction is confirmed. There is a pop-up, however, which you said in an earlier post you did see.

This seems to be a combination of a poorly designed website and carelessness on your part. It would be nice for them to respond, perhaps even refund you some BTC as a gesture of goodwill, but there is no requirement for them to do so. If you had inadvertently doubled your money, they would be required to pay and I'm sure you wouldn't be complaining.

Yes, there are a lot of poor reviews against them, but they have also been operating for 7 years without (as far as I can tell) a proven scam accusation on this forum. They also seem to have paid out thousands of dollars in tournament and giveaways (in addition to usual casino winnings), so I would be very surprised for them to scam you for $200.

Thanks for empathizing. It happened once before with another gambling site, but the problem is that it's hard to get at them, so the only way to deal with this type of situation is a serious "expose campaign". Since I have now discovered enough SCATHING reviews about this site I believe the evidence (both anecdotal and screenshots), along with those other reviews, will speak for themselves. The main mission at this point is to get as much exposure as possible of this post, and those other bad reviews. Bad publicity can be a very powerful weapon. I know this from experience, because I am quite good at this stuff. In other words, I know what I'm doing.

Some mentioned that they already shared my first post link with the person in question. And since I would rather judge the response from other readers of these posts first I will simply amend that post with the link to this one, with the goal that the people who need to find this post will do so. I think that is likely. Let's see what happens. I think it's a noble cause - albeit a huge "time suck". But we are talking ~ $220 USD, which is not peanuts...

Yep, been there myself, you are not alone! I have been scammed multiple bitcoins over the years, but that's how you learn I guess.

Never send coins to any site you don't fully trust 100% to get them back, especially gambling sites (the sketchy ones, nothing against the few good/legal ones).

Good luck. Will be watching the thread.... You should send the scammer a pm with a link here so he may respond. Wortha  try. ?

Thanks for the encouragement. It taking a lot of time/energy to go through with this, but I think it is worth it due to all of the scathing reviews I have seen about this "company". My hope is that some people will come out of the woodwork with some horror stories to at least legitimize my core claim here. I will also be attempting to contact those folks who have written those scathing reviews on the review sites linked above (and others that I discover as I continue to do some "research and discovery" on this issue), and I will direct them to this thread.

Thanks.

Great post, well done! (Sorry about it as well)!

Never mind, found the link. Will leave  a neg until they come here to start talking.

Hello.

I am a new member to this site, and so I apologize in advance for any breaches in forum etiquette which I may unintentionally commit, but I have already made a post about this in another section of this forum last night, and since I had to wait 360 seconds (six hours), and since I received quite a bit of valuable feedback from that post, I am now moving into the second phase of my actiona against the https://bitcoinvideocasino.com/blackjack site. I explain in detail that I have played blackjack at https://bitcoinvideocasino.com/blackjack on several occasions over the past few years and never had the type of incident I had yesterday. However, upon experience the problem I have done some research which turned up some SCATHING accusations by people who claim that this site has scammed them, and there is a common thread throughout these complaints which makes me believe that I am justified in beginning to file a formal complaint against this company, with ONE goal being to get my 0.03 BTC refunded to me, and another to expose this criminal operation for what it is. Like many online scam operations, I believe these folks mix in SOME legitimate dealing with SOME scamming. But ANY scamming is a huge red flag, and should be made aware to the wider internet community.

You can read my original desciption of the incident I had yesterday when I deposited 0.03 BTC a new, password-protected https://bitcoinvideocasino.com/blackjack account:
 
https://bitcointalksearch.org/topic/deposited-003-btc-to-bitcoinvideocasino-funds-arrived-but-not-credited-5213159

Here is the basic information relevant to my complaint, using the format made available in another post in this section. Hopefully this will make my complaint clear, and provide ENOUGH evidence necessary to proceed with this:

What happened:: I made a deposit of 0.03 BTC into my account at :

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d (this page is password protected)

In the meantime I was playing the game with "test credits". I had played this blackjack before on this site, and so knew the process of depositing funds, The standard pop-up window came up once the send of 0.03 BTC (from Coinbase) was detected, and informed me that the funds would be credited once one confirmation was made. I continued playing with the "test credits", and opened the transaction page to monitor the transaction:

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I eventually noticed that four transactions had gone through, and became worried that the credits had not been added to my account. I started to suspect that something was wrong, and so I opened Chrome, as well as the url of my game account on mobile in order to more closely monitor when the funds would hit the account. I nthe past a the funds would clearly show up at the bottom of the page, next to "current balance". I was watching very closely at this point, and growing concerned. I also sent my first email to the customer support email [email protected] , which was not responded to for at least another hour. The response was by a lady named "Jia", and her response was as follows:


Hi Frank,
Thank you for contacting BVC Support Team.
May we have the transaction ID in text format so we can further check?
Please advise.
Best regards,
Jia

to which I replied with the above blockchain.com link to the transaction. Within an hour I got a new response from a person named "Diana", which read:

Hello Frank,
We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?
Best regards,
Diana

at which point I continued to monitor the account and see that the funds were NOT credited to the account, and that the transaction had gone fully through ( around 19 confirmations), at which point I emailed "Diana" to inform her that I had written a post about this situation on this forum, to which she replied:

Hello Frank,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana


When I first read her response I was extremely angry. However I didn't even know where to find a record of the transaction that she claimed I had made. Later on I browsed further  to find that on the "My Games" there is a mere 20-hand record of past "transactions". An image of this page as it currently stands is linked below:



A few key things to notice are the sheer difference in the amount of each bet I had made (out of the 19 bets recorded fro my play on Dec 24th, 2019 -- none of which were higher than 0.008 (and nowhere near 0.03 - I would never bet my entire deposit on one-hand - ever). Secondly, what sort of LEGITIMACY does this chart of information hold. There are no hash links to link this data with the blockchain, for verification purposes. It is "their word against mine).

At this point the communication broke down, and so I informed them that I would be taking action against them, starting by posting about the situation on this forum. I made some additional follow-up posts with more details of the situation. When posting the iniital post I still had not been aware of their claim that I had "made a bet for the full 0.03 BTC deposit, and so in subsequent posts I further analyzed their email response, and the data on the site which could be useful. I also began searching online and reading the MULTITUDE of horrendous reviews about people who claim to have had their funds stolen on this site.

They also claim that I made that 0.03 BTC mega-bet "a few minutes after the funds were credited to my account. Well, in the image below you can see that the final confirmation of the funds occurred at [13:20], and so that implies that the FIRST confirmation was likely several minutes before that. The record in the history "My Games" tab states that I made the 0.03 BTC bet at [13:27], which would be seven minutes after the FINAL confirmation of the transaction. By that time I had turned off, and restarted my computer, and run CCCleaner because I was concerned that there was an issue in cache which was preventing the 0.03 BTC deposit from showing up. But keep in mind that I had the game pay open in opera, AND Chrom, and on mobile, and then I also opened it in Brave - and ALL of these browsers showed that the credits had not been posted. I DO remember that a small pop-up menu came up, but there was no crediting of points (which would be 300 points = 0.03 BTC) at that time. I was CAREFULLY monitoring everything at this point, and took NUMEROUS screenshots. The only thing I wasn't able to do is take a video capture of what was happening, which looking back in retrospect, I SHOULD have.

So, in summary, I made the deposit, opened the blockchain.com page to look out for the first confirmation. The transaction actually went through especially fast, and and I found that it was quickly on the FOURTH confirmation when I check - at which point I checked to see if the credits had been posted - which they had NOT. This is when I opened the Brave browser, and when it hit the final 14 confirmations (which would have been at [13:20] (seven minutes before admin claims I decided to blow my entire wad of 0.03 BTC in one go (which you can see that I didn't do in the previous 19 hands in the so-called "record"), and after not seeing the credits posted I went ahead and restarted to computer and ran CCCleaner to clean the cache. After I did that the credits STILL did not show up. I was not aware of the transaction record at that point, because I simply didn't now it existed, but I believe that if I HAD known about it I would have been able to check and see that something was not write (but that is speculation, so I will not make a concrete claim on that).



and here is the screenshot of the transaction (completed at [13:20] from my Coinbase account:



Another interesting (seemingly) "glitch" is that several times when I hit 'refresh" on the browser the BTC balance showed as "NaN BTC" and the credits field was BLANK!



This was repeated in ALL THREE browsers, and on mobile. This also happened SEVERAL TIMES, which indicates to me that there was very possibly some sort of glitch on the server side.

A little research shows me that "NaN" tends to implicate an ERROR, which if true, would reinforce the point I'm trying to make  - that there was a glitch on the SERVER side, since this "NaN" would be returned by the SERVER.

So, due to the, what  believe to be, TERRIBLE customer service, and the nature of what I believe happened, I am filing this formal complaint against this company, and requesting that my 0.03 BTC (plus transaction fees) be refunded.

Scammers Profile Link: https://bitcointalksearch.org/user/bitcoinvideopoker-74635 User Name : "BitcoinVideoPoker"

Reference Link: My account (which is supposed to be pass-word protected, but which often doesn't even ask for the password : https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

Amount Scammed: 0.03 BTC + transactions fees (I'm not paying the transaction fees for my BTC to be stolen, or lost due to  glitch

Payment Method: Coinbase send

Proof of Payment: image above

PM/Chat Logs: I can supply the series of extensively long emalls upon demand (although I have posted some excerpts above in the general description of the incident)

Additional Notes: I would like to draw readers of this post to the SIGNIFICANT number of SCATHING reviews about this company which have been posted throughout the internet. I think you will find paralells in the "anecdotal evidence" provide in these reviews which conincides, generally, with the core claims I am making here. Some of the links to these bad reviews are posted in other threads of this forum.

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

http://bittrust.org/bitcoin-video-casino

https://casino.guru/bitcoin-video-online-casino-review

I am not sure how much more information to add here, so I will conclude this first post in this new thread here, and anyone is free to contact me for me information, and/or to share any feedback about this company (in private via DM, or in follow-up responses). This is BOTH about getting the 0.03 BTC, which was wrongly taken from me, back, AND with the hope that future potential players at this casino site will be aware of the risk involved with this less-than-reputable (in my, and others') opinion.

Also, in the past I HAVE lost Bitcoin in this casino, but did so by ACTUALLY PLAYING AND LOSING. That bis NOT the same as what happened to me in this situation, where I believe that my DEPOSIT ITSELF was simply stolen when it arrived in the account of the game, and then I was "gaslighted" to believe that i was the one responsible for the loss. That is not only uncool, but ILLEGAL.

I hope this post gets the attention it deserves. I am willing to take this action as far as it needs to go to achieve justice.

Thanks for reading.