These has been explained over and over, but let's do it again.
Alex, would you mind answering following question:
- Out of your customers, are there any, who receive preferential treatment, as far as cash withdrawals go? Or, all of your customers follow exactly the same process for withdrawals? For example: it came to my attention that bit-pay has USD conversion rate close to your ticker, are they cashing out through you and are they also incurring same 2-3 week waits for transfers?
- I would imagine some folks do require big withdrawals, so paying %% to AurumExchange is probably not an option for them. Is there ability for your customers to withdraw ANY national currency fast (within 1-2 days) without incurring huge commissions, e.g., less than 1% of amount? Are there any of your customers that take advantage of such withdrawal methods and which exactly are those methods?
- No, as Bit-Pay said, everyone is at the same level, simply because the system is automated. Simply put there are some rules in the system that push withdrawals. If for whatever reasons a withdrawal fail or take too long he will be put on the top of the queue.
- Using SEPA is today the fastest solution for people who want to withdraw a lot of money, however, we are seeing a end to our USD Withdrawal delay, I believe that yesterday a HUGE chunk of withdrawal has been cleared and from this day forward things will be better. There will be, hopefully, some new withdrawal solution available in the near future, our goal is to have them for the End of August, but we can't promise any precise ETA at this point.
As I stated many time (I was using MtGox_Support account) Mt.Gox is the largest exchange and the oldest, while this is a very reassuring fact for our customers, our activity is quickly spotted by Banks and their "compliance/risk" department making our daily working life rather... Interesting and challenging ;-)
The situation is rather tricky and people do not always understand this. We at Mt.Gox are a middleman between two world. On one side we have you our customers that we want to please and help as much as we can and on the other side we have Banks and Authorities that we are also oblige to please if we do not want to get into any troubles. So far and despite what many people on the forum believe, we are doing an "acceptable" work in pleasing everyone.