International Wire :
1. Yes a small number is affected, but this should be solve normally by the end of July maximum early August. Also please remember that yesterday (Monday 16) was a public holiday in Japan so our bank did not processed anything yesterday.
2. Random checks. I am not sure if you are aware but sending money to the US can be subject to random checks and delays when it reach a certain threshold (10,000 USD) in either one withdrawal or several ones that combined reach this amount. Things are that unlike other companies that can send 100,000 USD or 500,000 USD to the US, most of them send it to one and one account only, while in our case we are sending that much to thousand of people make is it, in the eyes of banks and authorities a little bit suspicious, explaining the random checks. Think of it as when a plan arrive at immigration in a country... There are random checks on your person or your luggage.
Please stop lying to our faces.
1) "A small number". Strange that not a single person has ever reported getting a wire of any significant value sent in say 7 days. Anyone? Anyone reading this thread in the last month have you had a US wire take "only" 7 days? In this thread and the half dozen other ones on the topic there are dozens and dozens of reports of delayed wires. AFAIK not a single person saying "hey I got lucky mine only took 4 days". If small number means 10% one would expect that from the 90% getting ultra fast wires SOMEONE would be reporting it somewhere.
2) Bank Holiday. That is just insulting. When wires are taking 2-3 weeks it isn't caused by the occasional bank holiday. Your wire times are so long that any occasional bank holiday falls into the standard deviation on your wire delivery times.
3) Random checks? Once again unless the random % is 100% that doesn't exactly explain it. Every single wire of significant value is delayed.
4) This has absolutely nothing to do w/ AML because your customer support continually offers to cancel wires and withdraw funds by other faster methods (bitinstant). If funds were held for actually AML check offering to assist your customer with evading AML reporting is a felony in both US AND Japan.
So please please stop with the lying!