we all know the hot wallets are empty every week a few times
this isnt something random
i gamble everywhere and have been since 2014 and bv is only site i see having hard time to cash out
wasnt always like that but last 1-2 years it has
I withdrew once myself 2 months back and didn't face any issues. Honestly, I am pretty sure op's issue will get resolved quickly once @lightlord gets in touch with him.