I need advice from experienced users of this forum - page 4.

FatFork

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A newbie member, gamstan, has recently opened a new thread for MBit Crypto Casino. He claims to be a new mBit representative and part of the casino's marketing team. However, it has not yet been confirmed that he is telling the truth and I suggest caution in dealing with him until he verifies his status as an official representative for the casino, especially if he offers to mediate your disputes with the casino.

Quote from: Haunebu on September 01, 2022, 08:14:02 AM

Quote from: UserU on September 01, 2022, 03:05:12 AM

The level of distrust when they have to go all out. Imagine showing them your bank account before withdrawing just to prove you're not linked to some criminal activity.

What the freaking heck? Street selfie for KYC? This is the first time that I am hearing about something like this. What's next? Prove that you're from planet Earth? Absolute morons. Sites asking for such stuff need to be trolled vigorously.

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

qwertyup23

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Quote from: mak013 on August 31, 2022, 07:33:23 AM

Quote from: UserU on August 31, 2022, 07:27:56 AM

That's strange, shouldn't the standard verification be via documents submission through the platform instead of Skype?

This is normal situation to prove that you is a real man, when the casino has some doubts that you is a real man.

The OP: Did you KYC before Skype verification? What documents you was asked? May be you have different real name and Skype account name?
Probably, you made a mistake, when KYC, but i don`t think so.

Based from the foregoing comments on this thread, one thing is certain- the KYC documents that were submitted did not match the identity of the person playing on the gambling website. Since the casino also mentioned that they have strong proof and evidence against it, then you are bound by such decision which, unfortunately, locks your account.

You should have dealt and understood this when you broke their TOS. When you gamble and try to circumvent what is stated, then you bear all the consequences of your actions, OP.

coin-investor

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Quote from: pawanjain on September 01, 2022, 09:53:11 AM

In this case, OP has already done his work from his side by posting a scam accusation thread.
For last resort you can try to post on their social media handles like Twitter, Facebook, Instagram etc..
May be if it grabs someone's attention your might get solved.

OP you have a case here you have done what they asked for even if they are not satisfied they should give you another chance to prove the legitimacy of your documents and if they see discrepancies on the documents give OP another chance or proof that you have a bogus document or you are not giving them the right documents, that alibi is like what the notorious scammers 1XBIT are doing to their players, banning account without evidence of cheats.
OP should also create a flag in case they keep ignoring your case.

pawanjain

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It seems that another user also faced difficulties in getting their coins withdrawn from that casino.
You should have did a little research about that casino before you started playing on it.
What I don't understand is that why do these platforms ask for KYC verification on withdrawals.
Why can't they do the KYC verification while creating the account itself so that users don't feel such issues when they want to withdraw their money.
In this case, OP has already done his work from his side by posting a scam accusation thread.
For last resort you can try to post on their social media handles like Twitter, Facebook, Instagram etc..
May be if it grabs someone's attention your might get solved.

fortunecrypto

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Quote from: Eternad on September 01, 2022, 08:17:44 AM

Quote from: Kakmakr on September 01, 2022, 01:15:50 AM

You are trying to revive a dead horse with this one Roger....

Can you go into more detail on why they rejected your KYC verification? I think a lot of these sites use this as a backdoor to get out of tricky situations when they have to pay out money to their customers.

They might have seen something wrong with your initial verification, but they left it unresolved... until you claimed. Then suddenly things like this become a huge issue for them ..... and they have an excuse not to pay. Angry

Agree to this. Casino nowadays is using KYC to have an excuse to not pay players since most of the crypto players don’t want to compromised there KYC over there casino and they are using the delaying tactic to delay the KYC result or reject the submitted documents once player complied until the user lost there patience on submitting the documents and forget about there balance.

Players can forget it if the balance is not that huge but if we are talking about ten thousand dollars or more and he lost a lot of money in the past, now that's a different story, the accuser will mess the casino thread, create an accusation here, create a flag and file a complaint on sites like askgamblers, some players are winning a life-changing amount so they will fight to withdraw that amount whatever it takes within their means.

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Do you have "proof" of them confirming that KYC was fine/went through? If so, feel free to PM me and I will reach out to them, trying to help.

Shamm

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Quote from: Eternad on September 01, 2022, 08:17:44 AM

Quote from: Kakmakr on September 01, 2022, 01:15:50 AM

You are trying to revive a dead horse with this one Roger....

Can you go into more detail on why they rejected your KYC verification? I think a lot of these sites use this as a backdoor to get out of tricky situations when they have to pay out money to their customers.

They might have seen something wrong with your initial verification, but they left it unresolved... until you claimed. Then suddenly things like this become a huge issue for them ..... and they have an excuse not to pay. Angry

Agree to this. Casino nowadays is using KYC to have an excuse to not pay players since most of the crypto players don’t want to compromised there KYC over there casino and they are using the delaying tactic to delay the KYC result or reject the submitted documents once player complied until the user lost there patience on submitting the documents and forget about there balance.

These are the technique of some casino these are not new to us. Until now they doing these to get extra profit. And if a player deposit with a good mount then for sure the problem in withdrawals is weaving in the future because they ask too much KYC so that a player have a delay or problem in terms of withdrawing the money. And in that kind situation I don't think so if the money will be withdrawn.

Eternad

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Quote from: Kakmakr on September 01, 2022, 01:15:50 AM

You are trying to revive a dead horse with this one Roger....

Can you go into more detail on why they rejected your KYC verification? I think a lot of these sites use this as a backdoor to get out of tricky situations when they have to pay out money to their customers.

They might have seen something wrong with your initial verification, but they left it unresolved... until you claimed. Then suddenly things like this become a huge issue for them ..... and they have an excuse not to pay. Angry

Agree to this. Casino nowadays is using KYC to have an excuse to not pay players since most of the crypto players don’t want to compromised there KYC over there casino and they are using the delaying tactic to delay the KYC result or reject the submitted documents once player complied until the user lost there patience on submitting the documents and forget about there balance.

Haunebu

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Quote from: UserU on September 01, 2022, 03:05:12 AM

The level of distrust when they have to go all out. Imagine showing them your bank account before withdrawing just to prove you're not linked to some criminal activity.

What the freaking heck? Street selfie for KYC? This is the first time that I am hearing about something like this. What's next? Prove that you're from planet Earth? Absolute morons. Sites asking for such stuff need to be trolled vigorously.

Quote from: Betwrong on September 01, 2022, 04:16:00 AM

I know nothing about this casino in question, so I'm not trying to defend them, but your statements look contradictory, and I don't know what to believe.

I think he meant to say that he submitted all documents successfully, but they ended up not accepting them by providing various excuses.

Betwrong

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Quote from: roger.bradley.995 on August 15, 2022, 08:29:06 AM

Quote from: xandry on August 15, 2022, 07:58:44 AM

Quote from: roger.bradley.995 on August 15, 2022, 05:33:51 AM

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

It looks like they answered you on at least one of these sites:

https://casino.guru/mBitCasino-review#tab=js-tab-reviews

Yes, I've seen that answer. I don't understand what they are talking about, since I was verified via Skype, they saw my face, and ID card and everything was fine. It seems that they are just hiding behind this reason in order not to withdraw my money. I wrote a few more complaints and decided to share my problem here, since, as far as I know, casino representatives are here and sometimes respond.

What do you mean by "everything was fine"? Did they tell you that your verification was successful, or "They promised to respond according to the verification result within a day", as you said in the OP? Those are two different things, you know. I know nothing about this casino in question, so I'm not trying to defend them, but your statements look contradictory, and I don't know what to believe.

UserU

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Quote from: FatFork on August 31, 2022, 10:28:16 AM

Here you go: Street Selfie? Why all these crazy requirements in the name of KYC verification?

The thread is about CloudBet casino that asked one of their users for KYC verification with a street selfie. Really, that was the first time I've heard of KYC with a selfie in front of a building name or street name sign. As if taking selfies and holding ID cards and today's newspaper isn't enough. This is certainly becoming more of a hassle and it seems to me that some casinos are using excessive KYC verification as a method to default on payouts. I hope it doesn't become a trend.

Thanks for the source, definitely a bruh moment.

The level of distrust when they have to go all out. Imagine showing them your bank account before withdrawing just to prove you're not linked to some criminal activity.

delfastTions

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Quote from: roger.bradley.995 on August 31, 2022, 06:07:36 AM

.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

The experience of many players says that it does not make much sense to contact the organizations that have granted a particular casino a license.
The fact is that the casino will still justify its grounds for non-return of the player's funds. And you will only waste your time writing complaints and reading negative responses. And save your nerves.

As for nitpicking casinos, and other sites like exchanges, when passing KYC, this has now become a "classic" and a favorite method to save money and not return money. I have failed KYC several times in my life and I still do not know why these sites refused me verification. Devs of these sites did not report anything. But I didn't really lose anything.
Because I knew in advance about such a brazen trap.

Kakmakr

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You are trying to revive a dead horse with this one Roger....

Can you go into more detail on why they rejected your KYC verification? I think a lot of these sites use this as a backdoor to get out of tricky situations when they have to pay out money to their customers.

They might have seen something wrong with your initial verification, but they left it unresolved... until you claimed. Then suddenly things like this become a huge issue for them ..... and they have an excuse not to pay. Angry

Rating Place

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Your only chance to recoup money at this point is a forum such as Ask Gamblers although AG does rank them fairly high. The licenses and governing bodies won't be of any help to you and it would be water down the drain hiring a lawyer. If you do decide to try and take it further here are some contacts.

btc78

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Quote from: dothebeats on August 31, 2022, 01:18:16 PM

This is quite tricky. If you'll be pointing your guns to the license provider, better equip yourself with a good lawyer. Most of the time these kinds of complaints are junked, or if they played ball they'd really stick it to you that what you meddled with is not worth it and you may even see yourself being penaltied for inconvenience that you have caused the other party.

and this will cost him even more than what he can get lol, 16k dogecoin is even 960 dollars and how long will the case run? I think it is not appropriate to seek for lawsuit with such amount though if you are truly seeking for justice and you are capable of spending money and time for that fight then yeah do it with all your heart , but if you are seeking for funds that is more likely impossible to gather? then best to leave it and use it as a learning.

Wexnident

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Seeing as it's a KYC issue and they're pretty much using the TOS on their hands, I don't think this can be simply talked about, especially since after the KYC verification they just straight up terminated your account (from the reply sent by the team anw). If that was stated on their TOS then I think you'd need legal advice now instead of simply "let's talk about this" kind of action since as they've said, they have all the right to do whatever they just did since they did state it in their Terms.

ultrloa

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Quote from: roger.bradley.995 on August 31, 2022, 06:07:36 AM

Hello. I really need advice from knowledgeable and experienced people like you, so I decided to turn to you. In short, I have an unpleasant situation with the MBit casino. You can read the details here if you are interested. https://bitcointalk.org/index.php?topic=5409934.new#new

I filed a complaint on several sites, like GURU and AskGamblers, but none of them gave any results. However, I don't want to give up, as casino representatives behave dishonestly towards me. I want to try to file a complaint against the license provider. In other threads with fraud accusations, I have seen similar advice.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

Why ask some help from a site? They cannot help you to solve your issue maybe the least they can do is to release a warning but if you think you can recover your funds by the help of them I think that's not gonna happen. Maybe try to seek for a lawyer which can help you file a case and sue the owners of Mbit casino since most provably this could give huge chance that your case will forward and you have possibilities that you can recover what they owe to you.

DoublerHunter

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Quote from: dezoel on August 31, 2022, 04:12:42 PM

Quote from: cabron on August 31, 2022, 09:37:20 AM

You gave them reason to prevent you from withdrawing by sending documents whcih they suspect not you. Back in the days, it works but this 2022 they begin to ask for selfies on streets to prove you are what you say you are.

I was also planing to do the same thing. Use my uncles documents. I'd give him 10$ hed be happy to do it for me. But this is because the funds to be withdrawn was just $78. If they freeze it them its theirs. I wouldn't risk if its worth thousands.

Legal actionis costly, you may spend more than the frozen amount. Thats something you'll have to thi k over.

He said that he verified his account via skype. It is more than a selfie actually and it is better because it's a video call. He passed the verification process but the problem still persists. The casino won't give any reason on why they block the account of the op. I think that was a scammy move. By the way, are you underage or what? And why do you want your uncle to do the kyc for you?

^Nowadays, dishonesty the casino use this KYC as a loophole to scam their user.
If they found users cheated on their system they automatically freeze the account that has a fund, I don't know if your account does not have a fund inside if they will still freeze it. In the first place why on Skype do they verify KYC? It seems strange to me.
I have suspected that this was on their ToS (I did not read it) once you have been caught using other documents your account will be permanently banned.

dezoel

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Quote from: cabron on August 31, 2022, 09:37:20 AM

You gave them reason to prevent you from withdrawing by sending documents whcih they suspect not you. Back in the days, it works but this 2022 they begin to ask for selfies on streets to prove you are what you say you are.

I was also planing to do the same thing. Use my uncles documents. I'd give him 10$ hed be happy to do it for me. But this is because the funds to be withdrawn was just $78. If they freeze it them its theirs. I wouldn't risk if its worth thousands.

Legal actionis costly, you may spend more than the frozen amount. Thats something you'll have to thi k over.

He said that he verified his account via skype. It is more than a selfie actually and it is better because it's a video call. He passed the verification process but the problem still persists. The casino won't give any reason on why they block the account of the op. I think that was a scammy move. By the way, are you underage or what? And why do you want your uncle to do the kyc for you?

But, I don't think you will be successful with that because the name of the account that you signed up with is different from the i.d that you will be using. If the casino finds it out, not only the money will be confiscated but your uncle's name will also be at risk.

Fortify

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Quote from: roger.bradley.995 on August 31, 2022, 06:07:36 AM

Hello. I really need advice from knowledgeable and experienced people like you, so I decided to turn to you. In short, I have an unpleasant situation with the MBit casino. You can read the details here if you are interested. https://bitcointalk.org/index.php?topic=5409934.new#new

I filed a complaint on several sites, like GURU and AskGamblers, but none of them gave any results. However, I don't want to give up, as casino representatives behave dishonestly towards me. I want to try to file a complaint against the license provider. In other threads with fraud accusations, I have seen similar advice.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

In practical terms there is very little you can do to compel them to pay out, often times in this situation you might be better off sucking up the loss (or rather, lack of withdrawal ability) and just leave a bad review in every relevant place. At that point you simply need to let it go and accept that the winnings never existed, then move on. Spending more time trying to pursue them in this scenario, where the owners are likely well hidden and effectively anonymous, is going to just waste more of your energy that will never come back. What's surprising is to see someone pop up on this forum section today mentioning MBit in a favorable context, as I'd never heard of them. Be sure to leave a link to your scam accusation in the two related threads:

https://bitcointalksearch.org/topic/mbit-casino-247-live-dealers-250-games-and-growing-chat-support-licensed-500697
https://bitcointalksearch.org/topic/mbit-crypto-casino-mbitcasinoio-110-up-to-1-btc-first-deposit-5411916 (created today?)

Topic: I need advice from experienced users of this forum - page 4. (Read 947 times)