Since ultimately we are at fault for not closing your order after you failed to pay in 10 days as per Terms of Service you accepted when purchasing Avalon, I will be honoring your wire payment [...]
I hadn't seen this before. It goes some way to explain what happened, as before I had assumed anti76 was a standard paying customer, with payment made on time.
That said the fault of the payment being processed was entirely Bitsyncom's and if they accepted payment in and around, and most importantly before a subsequent Batch #, they integrity wise, should have put you at the end of the batch you applied for and not the end of all batches, or continuously ignore you, despite how frustrated and vocal you have become.
Both parties have shown incompetence, but with respect to Avalon a deal was made and they haven't honoured it yet, which is poor to say the least!