This may be of interest to you: http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
Complaint form: https://www.ftccomplaintassistant.gov/
I will happily do so, might stop by the BBB as well.
I just tried filing a resolution with PayPal but it was instantly closed, too long since the initial transaction I guess?
So BFL has my money and apparently won't give it back. I will give it some more time but I might just be screwed here.
BBB is a good start, but they are pretty much a powerless entity if the company chooses to ignore your complaint. An approach with more bite would be to notify your state's attorney general's office if you are in the USA. Charge back your credit card immediately. Do not mess with paypal or useless refund requests. Your credit card is there to protect you, as much as we all hate the big banks. That is their job. If that fails, then, consult with a lawyer on a contingency basis (they don't make a dime unless you win, and then they take a percentage) to sue them for the amount they owe you. They will consider things you haven't even dreamed of beyond what you are owed, like lost earnings and punitive damages for bad faith. The letter from the attorney alone should be enough to get your refund, but you may be able to get far more.
Edit: ah nevermind I see you got refunded. I will leave this up for anyone else going through the same thing though.