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Topic: IDEX account hacked/compromised *HELP* - page 2. (Read 584 times)

hero member
Activity: 2842
Merit: 772
February 17, 2019, 05:25:15 AM
#29
It's pretty obvious that he has been phished already, and I'm sure that we are all sorry for him.

So let this be a lesson for everyone, no one is really safe, we really need to protect all our passwords, private key because those hackers are not stopping. Actually the attacks has been very troubling because it has doubled in the last 2 years or so. So everyone be safe and always run virus or malware scans and never exposes your pc or laptop by clicking links around.
copper member
Activity: 206
Merit: 1
February 17, 2019, 05:14:41 AM
#28
Oh so sorry, but I strongly believe you must have accessed the wrong idex URL. Or maybe there is a screen overlay tracker app on your device, probably a spyware or keyboard from a hacker, whereby your private key or mnemonic phrase get copied and sent to the hacker without your permission. That's why I always advise crypto enthusiasts to use web3 browser extension tensions when accessing DEX.
Ucy
sr. member
Activity: 2674
Merit: 403
Compare rates on different exchanges & swap.
February 17, 2019, 05:02:59 AM
#27
Too bad the crook stole a lot of tokens.This is heart breaking. It was probably a phishing attack. Can you post the website here. Maybe we can help track down the crook. Did you earn them from hunting or you bought them yourself?
copper member
Activity: 448
Merit: 0
StableDex | Decentralized, Secure & Cost Effective
February 17, 2019, 02:54:49 AM
#26
So many reason I don't think current dex is save or should I say the pishing site are the cause , it will be good to always check the site well before login at any time as those hacker are always at work to steal peoples money which they can use that time to build better thing to make people and the world grow but choose to be the bad egg , am sorry for the lost but you can still trace the wallet transaction to get help from exchange if any trade take place through the wallet.
full member
Activity: 932
Merit: 100
arcs-chain.com
February 17, 2019, 02:41:07 AM
#25
I'm sorry for you, if you have a habit of using private key to access IDEX before, stop using that method, it's very unsafe.
hero member
Activity: 1834
Merit: 523
February 17, 2019, 02:37:36 AM
#24
You need to be careful because every login to others website maybe they will get your information. If that's not your address for sure you accout has been hacked. Try to contact the support of IDEx to know what is really happen to aware also the yser of this exchanges site.  Next time better to be vigilant more.
hero member
Activity: 966
Merit: 513
February 17, 2019, 02:30:52 AM
#23
Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?



If you accessed any phishing site there is possibility to loose fund. You might not know when you clicked the link mate. If you lost the fund from your wallet then nothing cannot be done to have your money back.
What gone is gone only. People must keep secure their private key without saving on any site and saved in unsafe places.
full member
Activity: 714
Merit: 100
February 17, 2019, 02:28:12 AM
#22
I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .
Thank you for the advice you gave. Maybe I now have to use more security so that unwanted things happen. Because now it's very dangerous if we are not careful about suspicious links. Because this will have an impact on our life and death.
full member
Activity: 546
Merit: 100
February 17, 2019, 02:16:26 AM
#21
I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .
full member
Activity: 1148
Merit: 116
February 17, 2019, 02:15:51 AM
#20
How manage you fall for phishing scam ? Well I'm sorry this happened to you,don't ever leave huge funds on exchanges next time and as for me I don't use exchanges with accounts or that request private keys anymore ,I prefer exchanges with no profile ,just p2p exchanges like changelly or ethershift
jr. member
Activity: 387
Merit: 1
February 17, 2019, 02:08:52 AM
#19
If your funds have been transferred to another wallet, surely your wallet has been hacked. Maybe you access  m
phishing web when you want to access your wallet or access phishing web when you want to access the exchange.
member
Activity: 392
Merit: 10
simply getting the job done
February 17, 2019, 01:33:48 AM
#18
You got phishing, there is no solution your funds will not back. Don't save lots of tokens on exchange wallet, I only send tokens to the exchange wallet when I want to sell it.
full member
Activity: 910
Merit: 103
February 17, 2019, 01:19:44 AM
#17
I think it's not the Idex exchange fault, if you confirm that's not your ETH address and don't have make any transaction, then I'm sure that your idex account is compromised, I'm sure that you can't get back your token because this is customer issue, one of the most tricky methods to steal your password is phishing, you should immediately format your computer and change idex account password.
hero member
Activity: 1358
Merit: 509
February 16, 2019, 05:53:41 PM
#16
That is sad. Undecided If your money is not in your account, it was hacked somehow. Most probably you entered phishing site or your private key was hacked. Personally, I send my money to another wallet after using private key in any decentralized exchange.
member
Activity: 280
Merit: 10
February 16, 2019, 05:34:17 PM
#15
If your funds are hacked on idex, you have some questions to ask yourself. Sometime, we tend to be very careless with our exchange PK and passwords and when something happens, we blame it on the exchange.
sr. member
Activity: 812
Merit: 256
February 16, 2019, 01:23:48 PM
#14
Sorry to hear about your loss, the fund has been transfer to the hacker address and there is no way you can get the fund back.

Probably you accessed a phishing website or maybe you have some malware in your computer. Do a scan on your computer and remove the malware if you find.
sr. member
Activity: 2030
Merit: 269
February 16, 2019, 12:07:37 PM
#13
You have not posted if you are using metacert if not the support team may be right that you have accessed a phishing site it happens if the exchange does not have an authenticator or a verification sent to your email, this is a lesson learned for you.
sr. member
Activity: 1442
Merit: 265
February 16, 2019, 11:58:44 AM
#12
That is not possible unless someone else has access to your idex account or private keys, so may be you had stored your private key at some unsafe place or maybe someone has phished you.
hero member
Activity: 1960
Merit: 547
Vave.com - Crypto Casino
February 16, 2019, 11:24:07 AM
#11
Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?



How do you log in to IDEX? What kind of software/hardware do you usually use? If it's not a phishing it's could be some kind of malware at your computer. Scan it thoroughly with popular anti-malware and anti-virus software.
sr. member
Activity: 812
Merit: 250
February 16, 2019, 10:00:49 AM
#10
Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?


You should be careful in clicking website especially exchange website because many people tend to create a phishing site and once you log in they will know all information about your wallet and they will steal your funds. Sad to say you totally lose your funds and you can't recover it.
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