Topic: Instawallet claim process - page 39. (Read 79281 times)

You may be right, I haven't really kept up with what's been happening with Bitcoin-Central.

I just don't like Paymium playing the "it was a free service" card.  When you hold large amounts of other people's funds, you're accountable whether you charge for that service or not.  If you're not willing to be accountable, then don't operate the service.  

Also, it should be possible to ring these people and confirm whether or not the incident was, in fact, reported to them.


As the OP maintains that independent auditors are involved in investigating this incident, it might be beneficial to advise users which firm has been retained to conduct the forensic analysis.

The onus is entirely on Paymium to prove their claims regarding this incident having been reported to law enforcement and the involvement of auditors.  Providing such proof in the OP would have gone a long way towards restoring credibility, but it's not to late to do so now.  Calling people trolls (other thread) and evading reasonable questions does not engender confidence in Paymium's professionalism or their ability to run their other services competently.

Good point, but didn't that deal fell through, or am I misinformed?

One card people might want to keep in reserve is contacting Bitcoin-Central's partnering financial institution (Aqoba).  Bitcoin-Central made a huge deal about being "legitimate" and I'm sure that the financial institution they're using to cloak themselves in legitimacy would be interested to learn that another service operated by the same principals has lost user funds and is being very evasive about answering questions in relation to that loss.

It might also be worth contacting the organisations mentioned in this post by davout.

90 days is illogical WHEN it is coupled with their other statement: "If several claims have been filed for the same url, we will process those claims on a case by case basis, under the presumption that the claim we received first belongs to the legitimate balance holder."

Think about it a little...

Of course if Paymium have the intention of keeping all left over coins not claimed after 90 days then maybe there is logic from that perspective. But that's the only place it makes sense from...

http://youtu.be/2JlKzMp5PAs

It is obvious to anyone that he is being evasive. Still I want to give him the benefit of the doubt for now. Perhaps he does not know how to communicate well in the face of the present demands. Either way I am giving it until noon on Thursday. If no response by then I will drop the hammer. And if Paymium continue to act in this dodgy and non-communicative fashion I will definitely support full civil and criminal actions against the company from every Instawallet user who chooses to do so.

It is so simple for them to avert this and yet they choose not to. Strange...

My guess would be they're all a bunch of lads working from their homes, and they don't really want to give out any real names, and there's no police report. The silence speaks mountains. Now - it's left to see if there will be pay outs as promised after their self-imposed arbitratily period of 90 days, or if they'll just delay everything into oblivion.

Exactly - but some people don't seem to grasp these basic things, or just want to stall the process of paybacks.

For example, as pyedpyper has screenshots of everything involving his Instawallet accounts, and you could check with the web log ip-adresses used to access the instawallet url's of his, and you could couple this with numerous other data points that could give you confidence as to who's the rightful owner of the funds, there should be quite possible to release his funds, perhaps deducting a fee for the manual work involved and/or taking the haircut required by the loss in regards to coins lost in the hack.

I agree with pyedpyper that the lack of answering the questions shows blatantly disrespect for your customers. And yes, the instawallet users are your customers, there was a reason you bought that site, because you found it to be beneficial to your operations. A customer is a customer, if he pays or gets a service for free. What do you think would happen if google cut off gmail for 90 days ? People are not paying google, but google is benefitting in many ways still (I won't elaborate on that here). As such, the purchase of Instawallet has also been a strategical purchase of yours, because you will benefit from it. It is you who chose to provide a free service, and then you should also honour this when there's trouble. I'm sure users would be understanding if you needed to deduct a certain fee for the work you put down in regards to it.

Instead of paying respect to your customers that makes your businesses possible, you call me out for being condescending when I suggest you you should use it security professionals to go through your infrastructure to check for security issues. If you were a serious businessman, you should be happy that I cared about your business.

As it is, you've shown blatant disrespect towards existing and prospective customers, and also shown that you don't act very professionally, so it's quite the clear choice not to use any services that you or any of your associates are involved in at this point in time.

Tosh!

This is presently a matter regarding lack of communication, and he most definitely is not doing an awesome job in that regard. So far he has even failed to answer such basic questions as "What is your real name and what is your position at Paymium?" - and you think this is "awesome" managing of the situation?? What planet are you from dude?

Probably 10 people have asked for the police report file number. And that question has been totally ignored every time. Get real.

I'm tired of fucking around with these guys:

  https://bitcointalksearch.org/topic/soliciting-estimate-for-legal-services-in-france-171764

Read my post earlier in the thread, it's quite possible to handle claims (at least some of them) on an ongoing basis.

Also they stated they've had a security breach, and they stated some will not be paid back in full, yet fail to tell how much coins were stolen (if any).

Boussac,

You lack respect to your customers (and yes we are your customers - I'll argue that point later if it becomes necessary) for one reason:

And that is that you persist in ignoring some very basic questions that have been put to you over and over again by different people on this forum, notably "please provide a reference to the case you allege you have opened with the French police". That you continue to ignore that basic question is profoundly disrespectful - and is the singular reason why you are getting all the heat you are getting right now.

We are being very reasonable and asking very reasonable questions. By choosing not to answer them you are acting like a fraudster. I am not saying you are one, but you really are acting like one. How can you expect people to take you seriously when you cannot find the time to even answer my first 4 questions?? (And here they are again:)

1. Please state your full real name and your current position with Paymium (and whether you are a shareholder, director or employee).

2. Please confirm that you have formal authorisation from the board of Paymium to be communicating on behalf of the company on this forum.

3. Please provide the case number and filing date of the report you state Paymium has filed with the police.

4. Please provide Paymium’s formal contact details: office address and telephone number.

Just that would be a start. This is too much?? We do not technically even know who you are. Are you serious about the comments you've been making? Just answer these basic questions and then we can have a fruitful dialog.

You are creating all your own trouble by not doing so. And I can assure you it will get worse if you continue as you are doing. Please understand that everyone here would rather work with you, but you are behaving in a most unprofessional (and now starting to appear suspicious) kind of way, so you must expect what is to come.

As I have stated already, I personally do not even know if there was a hack. The police report file number (or some other kind of documentary proof) would go some way to supporting this claim. And if you will not convince me that you are being straight then I WILL file criminal charges against Paymium and I WILL list as prime suspects all of its directors and I WILL be very public about this.

I ABSOLUTELY do not want to do this. I would much prefer to have a cordial and professional process whereby we can support you to help us get our coins back. I want to make it easy for you. All I am asking (and I think all anyone wants here) is your basic responsiveness and professionalism. My questions will take you 10 minutes to answer. So why not just answer them and thereby immediately get everyone here on your side rather than pissing people off.

PyedPyper

So, When I go to my Instawallet URL it no longer gives me an update on the claims process. Only an error.

I see nothing on Paymium site regarding Instawallet claims

Where are we supposed to go to do this?

PS - Im really kind of pissed that I have to most likely wait 90 days to get these coins. That wallet was only used for donations that were supposed to be cashed out (by being sent to a another site/online wallet) and sold, and then having the USD sent to charities. But I guess it is serendipitous that it happened right before we were about to go all out and start accepting a lot of donations, because we wouldve lost a lot more.

What else would they do, assuming they're legit?

Decrease the waiting period, and thus decrease the security? I think 90 days is a good choice. If they're scammers, they're scammers, and there's nothing to be done about it, or at least the 90 day wait doesn't change much. If they're for real, the 90 day wait is 100% a good idea, for obvious reasons.

That's 3 months where a very large amount of bitcoins are locked up..

I hope this claims process works out after 90 days.  I don't think they would re-open bitcoin central if they were going to run with the bitcoins. 

Using humor to cover my pain. I resorted to such while at both my parents bedsides after their final breath. Just my nature on how I personally deal with dire moments. I'm still a happy, happy, joy, joy guy, but venting on a couple or so topics on this forum, now strongly on this episode, for it looks like some scumbags are going to benefit from my gamble. Mongel not happy!

Later, bud.

~Bruno K~

Phinnaeus is joking.

You're a liar and a troll! They said they filed one and since Boussac's been back online and has read the request I, for one, have faith that he provided the requested info, even though I haven't found it myself.

Now, quit spreading fud and hunt down the post, linking it here for all to see. It's got to be on this forum somewhere. Ain't it?

There has been no crime ref number