Topic: Instawallet claim process - page 41. (Read 79281 times)

Hi

I am one of the unfortunate Instawallet users. In fact I am a total newbie in the whole bitcoin scene.

About 3 weeks back I found out the bitcoin value was rising sky high and I remembered having around 20 Bitcoins on certain site.

I didn't make any specific research about bitcoin wallets (would have done.. I know) and ended up sending all of the funds to this Instawallet online wallet.

Yet again I kinda forgot about the coins until last weekend.  I was cheerful when I noticed the value was risen up to almost $200 (almost $220 atm.) untill I tried to entry my wallet and found out about this whole mess.

This is really frustrating especially 'cause I am not the richest fellow and I could have used this money now.

I am sure my losses were not the biggest ones but as the value of bitcoin is rising as I speak the losses are growing all the time.

And even if I will get my funds back the value could have crashed to the ground untill then.

Isn't there any way to speed things up? I am willing to give my private information etc. or anything to get my coins back asap.

Given that you have a pool of 42,000 of our BTC how about you put a little more effort in and try and calm some of your customers fears.   

Have you, (or your lawyers), even looked at our questions?

GIVE YOUR CUSTOMERS SOME RESPECT.

Any particular reason you will not handle claims on an ongoing basis. Did you at all read my post ?

There are absolutely no excuses at this point, your reputation is at stake. Personally, at this point, I will not use or recommend any services that you're involved in.

Watching.

Thanks for the update Boussac.

I trust you read my earlier post and received my PM with the 12 questions I would appreciate you answering (and which I also emailed to M. Grandval via your company web address).

Please understand that while we all accept that you have limited resources and you are dealing with a challenge, there is a real concern regarding Paymium's integrity at this point specifically due to the fact that so many key questions posted on this forum have been completely ignored.

I hope that you will take the time to recognize the gravity of this moment and respond to them directly.

Personally I do not yet feel re-assured, and will, regrettably, be taking further action (via the consular route) on Friday should no adequate response be forthcoming.

I am not saying this as a threat, but merely a statement of intention. It is my sincere desire that none of this will be necessary. All that is required on your part is to understand that many people here require more explanation. That you are not giving it is creating the perception that Paymium (and its officers) are not being entirely straight here.

For the sake of the efficiency of the claims process, and for the long term good standing of Paymium in the eyes of the Bitcoin community, I really hope that you will respond appropriately.

Best wishes,

PyedPyper

UPDATE

We are currently developing and preparing the online claim form.  
We appreciate your patience as we work with limited resources.  
We regret not being able to do more as Instawallet was a free service (zero fees) and could not pay for additional resources.  
However, we would like to reassure you that we will have the claims processed in due time, by the end of the initial 90-day period.  
The claim form is schedule for delivery by Friday, April 12th.

so has the process started?

Boussac.

Any more news?

He was online, but I guess he's taking lessons from Jody.

http://i153.photobucket.com/albums/s204/lonelylawdog/SmilingFrog.gif

True. That would be the best solution, to have a law firm take over communication.

EVERYTHING? You must be sore.

Nice.

I will not be online for most of the rest of the day.

If Boussac is seen online at any time could someone please let me know here.

I need to know if any non-response is due to him not being online or due to him choosing not to respond.

Thanks

I have screenshots of fucking everything

Really appreciate your input. Thank you

Would you be open to visiting Paymium to see what information can be obtained? I'm sure there are enough of us who could chip in to compensate you for your time. I would think that ideally a formal meeting should be had with one of their directors. Let me know. Personally I would prefer not to fly to Paris right now...

It may be good to have some screen caps or cache copies of the more recent (pre-hack) Instawallet pages demonstrating that Instawallet was being advertised as associated with 'Paymium' I believe it was.  Or 'Paytunia' perhaps.  Don't recall.  I don't remember noticing it missing last time I used the site, but cannot say 100% that I looked.  I had taken note of it before, and it played a part in my deciding how much to use the solution.

Unfortunately I've cleared the cache on the machine I am using at the moment.  And archive.org doesn't have it.  I actually don't have a lot of experience or knowledge about either digging through my cache or using whatever way-back machines may exist.

Agreed.

I have some legal experience. Not tons but enough to be a able to see if a process is going in the right direction or not. Let's see how Boussac responds over the next couple of days and use that to make further decisions. I am happy to be a part of any process that results in this getting sorted - but be good to do that as part of a co-ordinated team.

No offense taken

This is my only forum account. I don't normally spend time on forums unless I have some specific reason for it. I had some questions sometime last year about Bitcoin technicalities so created an account and asked them. Since then I've not been on the forum. I only came on again now to discuss the Instawallet issue. And had to make some random posts in the Newbie section to get to be able to post on the main boards....

I share that concern - and in fact legal action may even slow things down (assuming Paymium are straight) as they would need to harness additional resources to deal with the legal attack.

However I think it is good for them to know that the threat of legal action (both criminal and civil) is very real if they do not get professional very quickly. If they have any desire to keep Paymium running as an ongoing business with some credibility in the Bitcoin community then they know that multiple criminal and civil cases (with all the associated bad press) are going to be very bad for business.

Hopefully they will respond to that basic understanding, and take this opportunity to demonstrate their bona fides and genuinely re-assure Instawallet account holders that all is well. I am happy to accept that the perception being created is not how it is. But perceptions are powerful and they need to manage them or they will be taken to be real and acted upon.

Aaah, that's interesting about the class actions. I had considered that is where we might be heading.