Artificial intelligence can be used on many levels beyond just being used by gamblers for profit. Artificial intelligence is also a possible way for gambling platform owners to provide a better gambling experience at a lower cost.
Artificial intelligence can help improve the efficiency of operations in online casinos by automating tasks such as customer service and financial processing, in addition to the possibility of using artificial intelligence to create new games with capabilities that were not previously available.
Artificial intelligence can also help detect fraud and prevent money laundering by analyzing betting patterns and identifying suspicious behaviour.
There are many options available to use artificial intelligence to further develop game algorithms and control systems. I think it is better to approach the issue from this angle, which is more important.
Gambling platforms must work to fortify their systems because if someone succeeds in finding a winning strategy using artificial intelligence, this poses a real danger to the entire sector.
Well, to be honest, when I go to the support of a casino or an exchange, it bothers me a lot that an AI attends to me, because for me it is a waste of time, because there are things that should only be attended to and supervised by a human, the AIs in support The general thing is to solve very simple tasks without complications, at least that is the type of AI that I have to deal with, therefore every time an AI assists me it is something that annoys and annoys me, because one is in a hurry and you want your problem to be Resolved as soon as Possible, so in that aspect I still do not agree that AI should be introduced as support, I know that it can be cheaper, but in a casino I consider that they should pay people to attention is as easy and fast as possible.
Perhaps the support you contacted is still in development, that is, it is still not convincing to perform a complete task and still requires human supervision. Or it is tasked with answering specific questions in the form of “Canned Messages,” meaning it does not work with algorithms that allow it to analyze data with certain accuracy before providing support. It is assumed that this automated program will become smarter as it continues to learn through the conversations it has every day with users.
In other aspects of casinos, such as security, well, I don't know, AI is not yet developed as we sometimes imagine, they have many flaws, in fact an AI is very good help for programming engineers when they have doubts about how to do things. a type of code because it can function like an open book but you can say that it is not yet at the level of a human being, I say that AI is not yet Intelligence, but rather it takes certain patterns as basic rules that a machine can record , but it does not have consciousness, therefore it is not yet "intelligence" for me, I don't know, it's just my perception.
Currently, there is no data on how companies in the gambling industry are exploiting artificial intelligence technologies to enhance their capabilities. But developers generally can imagine designs for AI-powered tools that are useful for achieving those goals. Evidence of this is the broad scope of artificial intelligence activity and the ease of employing it due to the great development taking place.