Let's see if they are about to resolve his grievances or they keep his request pending for much longer duration.
Although I don't believe they will earn a bad name just like that. Well, time will tell.
I'm pretty sure it's been resolved....New accounts get scrutinized a little more than older accounts, due to security checks...there's always the possibility of multiple accounts and collusive activity in the poker client they need to check out....after the first withdrawal's complete, things should go smooth. Other (USD) poker rooms go thru an extensive security check the first withdrawal....