I strongly agree on your opinion that, being trustless is nice, but how would I go about buying an online item if I can't trust that it won't arrive broken and that I can never get my money back? So then there will always have to be employees from whatever website to be able to handle claims and escrow reliably. And adding also my opinion that, i'm okay with whatever system we have got, I mean it is all right with me if I gotta stay a little longer to receive and send the payment. In addition, Let's all wait for lightning network and for sure bitcoin's going to be the best payment system of all or if most are using Segwit wallets, everyone would agree that it is. On the otherhand, transaction fees and time are definitely longer than bank/PayPal transfers, but they're definitely not as expensive and as slow as you're implying.