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Topic: Is BTC-e scamming you? - page 5. (Read 19965 times)

newbie
Activity: 10
Merit: 0
December 04, 2013, 08:53:04 AM
#77
i tried using their service, but when i open a ticket and ask for support, they replied in russian? Automatic response? spambot?
full member
Activity: 532
Merit: 100
December 04, 2013, 06:12:35 AM
#76
First time I've sent them money it got stuck on hold from my bank. They called me to ok the transaction, which I did. Then, a week later I still didn't get my money. I contacted the tech support, which could barely speak english, and told them about the issue. After something like 3 days of misunderstandings, they finally asked for swift and some other stuff. Five more days of nothing, than two more days of complaints and the money finally showed up! After that it was locked on my account, but that got sorted out fairly quickly.

Next time I got the money real fast, in something like 2 days. So I think they're just disorganized and amateurish, like most btc services are. Just be persistent and you should get the thing sorted out. But be aware that it might take weeks. Also their cash withdrawal fee is something like 150$.
newbie
Activity: 38
Merit: 0
December 04, 2013, 05:57:51 AM
#75
As to my last post, has anyone ever deposited money and not have a hold, your account simply doesn't say anything, sent them 60k+....still nothing. How long should I wait, they did say give them 5 days after i submitted my ID.

yes, same case also, deposited money and not have a hold, my account simply doesn't say anything, but my case is ,i sent on 8/11/2013 from my country Malaysia, then i check with my bank says that the money had received on 11/11/2013. i had sent many ticket but got no reply. Today i submit a new ticket with all the scan swift record and my proof of identity,see got any answer or not.
newbie
Activity: 9
Merit: 0
December 03, 2013, 09:18:55 PM
#74
BTC-e is shady in other ways as well. A few weeks ago they announced they were going to de-list TRC and FTC because of low volume, which naturally caused a panic sell-off. Within two hours they backpedaled on FTC and said they made a mistake and they weren't going to de-list FTC. Lots of people lost lots of money over that one. They have since backpedaled on TRC as well. A bad part about the whole fiasco is that instead of posting a news update with some kind of explanation, they just deleted the original news announcement entirely and pretended like the whole thing never happened.
newbie
Activity: 9
Merit: 0
December 03, 2013, 07:18:10 PM
#73
I got a reply as well asking me to wait 2 more days. This was last night. Lets see what happens.
newbie
Activity: 2
Merit: 0
December 03, 2013, 05:29:56 PM
#72
Ouch sorry to hear that, hopefully everything will get resolved.
newbie
Activity: 14
Merit: 0
December 03, 2013, 05:28:53 PM
#71
Update:

I have just had a response from BTCe, giving me the date and amount of my deposit.

I haven't seen anything at all that says 'hold' on my account, but on the off chance, I sent them a copy (via support ticket) of a bank statement. Got a response 20 minutes later.

Nothing credited to my account yet, but I'm a lot more hopeful now! Try doing this if you haven't already. Looks like it might work.

Terrible customer service if this is the issue, but at least now there might be a bit of hope!
legendary
Activity: 1848
Merit: 1001
December 02, 2013, 06:26:29 PM
#70
Your request has been received
We have received your request and our team will get back to you shortly. You can log in to the helpdesk to review the status of your request, or check your email for further updates.

General Information   
 
Ticket ID    #CTG-718-27390
newbie
Activity: 9
Merit: 0
December 01, 2013, 12:40:45 PM
#69
As to my last post, has anyone ever deposited money and not have a hold, your account simply doesn't say anything, sent them 60k+....still nothing. How long should I wait, they did say give them 5 days after i submitted my ID.

yes, thats my deal. 10k.....is where? oh, you need to send us the SWIFT transaction record... .... oh, maybe you need to see who else besides us is
holding your money ...

They responded today when I asked about why there is no hold in my account this is what they said.
Quote
Hello! Please send full details of the transfer to check+ scan and screenshots.


Ill keep everyone updated but they are now being responsive, so im hoping It goes well.
newbie
Activity: 2
Merit: 0
December 01, 2013, 05:20:56 AM
#68
EDIT:

WARNING, THE OP IS A POTENTIAL SCAMMER / CON ARTIST.  DON'T send the email or lick on the ic3.gov.  IT'S http://www.ice.gov/ NOT ic3.gov.

YOU HAVE BEEN WARNED.

Quote
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).

Quote
The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations.

Quote
This site provides lots of useful options to report cyber crimes and potential phishing scams. Highly trustworthy.

- https://www.mywot.com/en/scorecard/ic3.gov

Quote
The IC3 was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints and to further research, develop, and refer the criminal complaints to federal, state, local, or international law enforcement and/or regulatory agencies for any investigation they deem to be appropriate. The IC3 was intended, and continues to emphasize, serving the broader law enforcement community to include federal, as well as state, local, and international agencies, which are combating Internet crime and, in many cases, participating in Cyber Crime Task Forces.

Since its inception, the IC3 has received complaints crossing the spectrum of cyber crime matters, to include online fraud in its many forms including Intellectual Property Rights (IPR) matters, Computer Intrusions (hacking), Economic Espionage (Theft of Trade Secrets), Online Extortion, International Money Laundering, Identity Theft, and a growing list of Internet facilitated crimes. Since June 2000, it has become increasingly evident that, regardless of the label placed on a cyber crime matter, the potential for it to overlap with another referred matter is substantial. Therefore, the IC3, formerly known as the Internet Fraud Complaint Center (Internet Fraud Complaint Center), was renamed in October 2003 to better reflect the broad character of such matters having an Internet, or cyber, nexus referred to the IC3, and to minimize the need for one to distinguish "Internet Fraud" from other potentially overlapping cyber crimes.

- http://www.ic3.gov/about/default.aspx

ic3 mentioned on FBI website: http://www.fbi.gov/news/pressrel/press-releases/ic3-2012-internet-crime-report-released

ice.gov is actually a website for the United States Immigration and Customs Enforcement.

I'd also like to point out that all .gov websites are trustworthy, since they're all registered by the United States government. A regular citizen cannot register a .gov domain. You can read more about that on Wikipedia: http://en.wikipedia.org/wiki/.gov
member
Activity: 87
Merit: 10
November 30, 2013, 11:24:19 PM
#67
EDIT:

WARNING, THE OP IS A POTENTIAL SCAMMER / CON ARTIST.  DON'T send the email or lick on the ic3.gov.  IT'S http://www.ice.gov/ NOT ic3.gov.

YOU HAVE BEEN WARNED.
member
Activity: 70
Merit: 10
December 01, 2013, 04:01:48 AM
#67
As to my last post, has anyone ever deposited money and not have a hold, your account simply doesn't say anything, sent them 60k+....still nothing. How long should I wait, they did say give them 5 days after i submitted my ID.

yes, thats my deal. 10k.....is where? oh, you need to send us the SWIFT transaction record... .... oh, maybe you need to see who else besides us is
holding your money ...
newbie
Activity: 3
Merit: 0
November 30, 2013, 10:23:11 PM
#66
I haven't had any problems with BTC-e, mind you I don't have a lot in there. It does seem a bit dodgy.
legendary
Activity: 1848
Merit: 1001
November 30, 2013, 09:02:14 PM
#65
I had problems with btc-e withdrawing funds, but it resolved in 4 days.

what steps did you take to get your case resolved?

PM Sent;

hello btc-e.com

i am having difficulty withdrawing from your site.

zero emails sent to me despite 'resending'   

zero confirmations on the blockchain

i am unable to provide a support ticket due to 'wrong email/password' (which is actually not wrong)

received 2 replies from non-receiving sites' ticket support within 15 minutes...


please forward any information that will solve this issue.

regards,

Ed
legendary
Activity: 1848
Merit: 1001
November 30, 2013, 08:29:44 PM
#64
unable to make a support ticket - site says email or password is incorrect.

been waiting 7-8 hrs for a withdrawal.

had similar issues with Mt.Gox but it was easy to contact them and sorted in a few days.

Not sure what to do here...
newbie
Activity: 9
Merit: 0
November 30, 2013, 08:06:39 PM
#63
As to my last post, has anyone ever deposited money and not have a hold, your account simply doesn't say anything, sent them 60k+....still nothing. How long should I wait, they did say give them 5 days after i submitted my ID.
newbie
Activity: 1
Merit: 0
November 30, 2013, 07:00:28 PM
#62
Why are  non-us based exchanges asking for ID verification? especially anonymous ones run out of Russia or Bolivia or wherever it is.
They need it for the banks, when someone is wiring the money. Banks are still highly regulated and searching for money laundering.
member
Activity: 69
Merit: 10
November 30, 2013, 06:09:04 PM
#61
Why are  non-us based exchanges asking for ID verification? especially anonymous ones run out of Russia or Bolivia or wherever it is.
newbie
Activity: 9
Merit: 0
November 30, 2013, 05:54:02 PM
#60
I sent them $60,000+ on the 25th. I have not had any holds on my account, I finally got a support ticket answered yesterday  saying,

Quote
Hello! Your credentials are accepted. After checking by our finance department, your account will be unhold automatically.
IMPORTANT INFORMATION.The time of verification of documents takes 5 days. During the time of a check, questions are not accepted, and ticket will be closed automatically. We hope for your understanding.

Здравствуйте! Ваши документы приняты. После проверки нашим финансовым отделом ваш аккаунт будет разморожен автоматически.

ВАЖНО! Время проверки документов занимает 5 дней. Вопросы в течении времени проверки не принимаются и ваш тикет будет закрыт автоматически ! Надеемся на ваше понимание.

Now I can't submit any more tickets, the option isnt there... I will let you guys know if it gets credited.
jr. member
Activity: 40
Merit: 2
November 30, 2013, 03:09:45 PM
#59
Want easy conversion to BTC?  The Mt. Gox hoops and btc-e delay stories scare me.  Coinbase is in the US, and seems to be the easiest.  Just cashed out 0.5BTC, they say it will be in my account on Monday.  It's my first transaction with them, so who knows, maybe it will all go to crap.
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