because covid-19 I really need this money. I hope that my account can be unlocked. My problem has not been resolved until now, and I am very angry. If my problem is not solved, I will keep posting on bitcointalk to tell everyone that freewallet is a scam.
One thing I don't get though is why you decided to use Freewallet as you are as you said " privacy-conscious person and don't want to perform kyc procedures." as in their TOS its stated that they can ask for that in certain situation. I fully understand that their request for KYC is most likely a bullshit way to get people out of their funds, but you should have been more careful before you decided to use them.