They've got a lot of reviews. If you go their thread, you'll see those negative reviews from everyone.
HitBTC.com - The most advanced cryptocurrency exchange
Topic: Is HITBTC Bad Exchange? - page 2. (Read 224 times)
Based on some comments that I read, they have some scam accusations, but base on my personal experience, the exchange is good. But since I read some bad comments regarding the site, I don't risk a lot of money using the exchange, and if ever I lost my money, it wouldn't affect me much.
I don't know if there's another way to contact them aside from their support, if only they have an active account in the forum, we could get some answer.
I don't know if there's another way to contact them aside from their support, if only they have an active account in the forum, we could get some answer.
You didn't give details how you lost the BTC. is it that you sent it and it failed to be deposited or your account was compromised? I have an account there but will never trade there due to poor support reviews, coupled with high withdrawal fees.
I'm having some problems with HITBTC. The first is that I lost 0.01 BTC there, I have sent some support with some evidence but no response and it's been more than 3 weeks. Second, I always fail to do KYC there, even though my documents are fine for other exchanges such as Binance, Kucoin and several other exchanges.
If you do some researches over this forum, you will find many complaints to the Hitbtc exchange. Unfortunately, you are not the only one who's had similar problems with them even if you did not explain what exactly is happened there.
How exactly you lost 0.01BTC there?
I gave them up because of the high withdrawal fee, it turned out to be my good decision.
btw. Maybe you can move this topic here https://bitcointalk.org/index.php?board=223.0 part of the forum dedicated to exchanges.
I'm having some problems with HITBTC. The first is that I lost 0.01 BTC there, I have sent some support with some evidence but no response and it's been more than 3 weeks. Second, I always fail to do KYC there, even though my documents are fine for other exchanges such as Binance, Kucoin and several other exchanges.
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