Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

bitterguy28

full member

Activity: 2170

Merit: 182

“FRX: Ferocious Alpha”

Quote from: avp2306 on July 09, 2023, 01:40:14 AM

Quote from: bitterguy28 on July 09, 2023, 12:13:23 AM

Good to hear that you already got to the team and maybe take back your funds .
and with that means there is nothing to further and better lock this thread mate.

Quote from: Johnyz on July 08, 2023, 08:20:45 AM

Quote from: Haunebu on July 08, 2023, 07:32:51 AM

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.

I will send OP an message to close this thread as it was already resolved and yes the teams have reached this thread and act accordingly so there is no need to prolonged this topic.
and also want to give gratitude to Blackjack.fun for fast action for the comfort of their players and incoming players .

fullhdpixel

hero member

Activity: 2828

Merit: 611

Quote from: bitterguy28 on July 07, 2023, 12:45:53 AM

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer .
hoping that you will still recover your funds since they are facing some issue recently .

If I understood correctly, they never told him that the investigation of his case will take 6 months, but they used that as a reference by saying that 20 days isn't that much but investigations sometimes can even take about 6 months or so, so he shouldn't be worried about that. He probably didn't understand the reference and thought that his case is going to take 6 months to get resolved or to reach a conclusion about whether he will be able to withdraw or not.

Fortunately, as we can see above, they have canceled his previous withdrawal and he has processed new withdrawals that got approved. So, they did what they said that they are going to get him an answer soon, and they have resolved his issue. Good for him.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: Botnake on July 09, 2023, 07:33:59 AM

Quote from: sujonali1819 on July 09, 2023, 05:50:48 AM

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

This info is based on the initial response of the support team to the OP when the investigation started. 6 months is the standard procedure duration but that doesn’t mean that the investigation will maximize it. The team already response to the OP about exact date of the investigation will be finished and this case was already resolved few days after that.

So Sujo comment is correct that we should not post here anymore about the issue because it’s already resolved. The OP is just to irresponsible for leaving the thread unlock despite he marked already the title as resolved.

Botnake

hero member

Activity: 2856

Merit: 667

Quote from: sujonali1819 on July 09, 2023, 05:50:48 AM

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

sujonali1819

legendary

Activity: 2436

Merit: 1189

Need Campaign Manager?PM on telegram @sujonali1819

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The investigation was made by the sports betting providers not only by the blackjack.fun team. For these issue casino need to wait for the provider's investigation results. Blackjack.fun team also gets some word like this from the provider ends that for some cases investigation takes max 6 months. And I assume the blackjack.fun support is also said like that. That not means the OPs case also takes 6 months.

As a player maybe we can not get it as fair. But if you ask some providers they will say that yes sometimes the investigation takes 6 months.

@alipro since your case is resolved you should lock this thread to reduce repeating the same post again and again.

You will find the lock button left bottom of this topic 👇

SamReomo

hero member

Activity: 784

Merit: 672

Top Crypto Casino

The platform really did amazing but still 6 month is a long time to complete someone's KYC, and that's not a good indicator from a honest and reputable casino. I know that they can't be called as scammers because they have sent money of the OP, but I would still prefer to stay away from such casinos where KYC takes 6 month to be accepted. It's always better to go with the casinos that are known for instant withdrawals and fast KYC completion process. However, the issue is solved so it's better to lock the thread.

I still recommend you to avoid the platforms that take so long to complete the KYC because such platforms can be frauds most of the times. You were lucky that you have got your money on your wallet, but others might not be lucky like you. I would still say that one should always test a platform first and if their KYC doesn't takes more than a week or two then trust the platform otherwise one should be careful from depositing a lot of money on that platform.

Outhue

sr. member

Activity: 686

Merit: 403

Lucky you, the platform you used cares about it's reputation and they want their name to be heard, someone who don't trust them before will think twice now looking at this solved issue, this is what other new online casinos should learn from, customers with problems fixed will create awareness to others that still on hesitancy to use the gambling platform.

If this is one of those bad gambling platform you can kiss your money good bye, the lesson that should be learned here is to always use a reputation gambling platform all the time, the chances of getting into a problem is always present, and solving the problem could be an issue.

Now the case is solved, do lock this thread and call it a quit.

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

Quote from: Fivestar4everMVP on July 07, 2023, 10:03:09 AM

Quote from: Haunebu on July 07, 2023, 09:01:51 AM

Quote from: bitbollo on July 07, 2023, 03:38:05 AM

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth Roll Eyes

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack. fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

Reputation can only remain relevant for as long as it is maintained, one thing that is constant in life is change, reputation is not like a medal that remains with you once earn, one can earn a good reputation, and still end up losing it if he or she does not keep to the deeds that earned him or her the reputation, a good example is FTX exchange that you mentioned, there are still lots of other platforms like that, 1xbit I believe had a good reputation when they started, but along the line, they deviated from what earned them the good reputation and started doing things differently, they lost the good reputation.

I don't know if this crisis rocking the gambling market is due to the market crisis in the entire cryptocurrency market before the recent price recovery, but then blackjack fun used to be a reputable casino in the past and for them to have suddenly changed within this short time it means a lot has changed.

Because a lot has to do with reputation and to build that reputation one needs time and consistency to be able to. Meet up with the daily demands and sustenance of the casino.

avp2306

sr. member

Activity: 1022

Merit: 363

Quote from: bitterguy28 on July 09, 2023, 12:13:23 AM

Good to hear that you already got to the team and maybe take back your funds .
and with that means there is nothing to further and better lock this thread mate.

Quote from: Johnyz on July 08, 2023, 08:20:45 AM

Quote from: Haunebu on July 08, 2023, 07:32:51 AM

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.

bitterguy28

full member

Activity: 2170

Merit: 182

“FRX: Ferocious Alpha”

Good to hear that you already got to the team and maybe take back your funds .
and with that means there is nothing to further and better lock this thread mate.

Quote from: Johnyz on July 08, 2023, 08:20:45 AM

Quote from: Haunebu on July 08, 2023, 07:32:51 AM

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

BitcoinGirl.Club

legendary

Activity: 2800

Merit: 2736

Farewell LEO: o_e_l_e_o

Quote from: alipro on July 07, 2023, 09:07:25 AM

Quote from: bitbollo on July 07, 2023, 03:38:05 AM

Quote from: Haunebu on July 07, 2023, 03:28:03 AM

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth Roll Eyes

It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

thank you for remind me

I see you updated the topic title with the word solved. It's better if you lock it too. Right below [on the left] you have the link to lock.
It's good to know you were able to resolve the situation and good to see the reflation of the faith from Blackjack.fun too.

Johnyz

full member

Activity: 2086

Merit: 193

Quote from: Haunebu on July 08, 2023, 07:32:51 AM

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

Cling18

full member

Activity: 1708

Merit: 126

Quote from: Haunebu on July 08, 2023, 07:32:51 AM

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

If you have complied the proof and requirements needed to run the investigation, then the only thing that you can do is just to wait. They have already provided the investigation time frame so what you will do is just to be patient. However, if it took you already longer than six months, then you better reach out to the customer support to follow-up their investigation. As far as I know, Blackjack.fun has an active support that you could reach out to.
I know that waiting for more than six months isn't easy but we have to trust the process since Blackjack.fun is also a reputable site and they will not allow their reputation to be ruined for nothing.

Haunebu

hero member

Activity: 3178

Merit: 977

www.Crypto.Games: Multiple coins, multiple games

Quote from: bitbollo on July 07, 2023, 09:16:09 AM

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

It all depends on your case because six months may be allocated to some cases and since this is withdrawal or account-related cases it means blackjack will want to take their time to properly investigate the case before making their final judgement on the matter and what you should be on the lookout for is this.

1: weather if you have submitted the right documents in the right format?

2: there is also a possibility that it won't take up to that allocated time before your KYC gets verified if you supplied the right document using the right format.

Fivestar4everMVP

legendary

Activity: 2422

Merit: 1083

Leading Crypto Sports Betting & Casino Platform

Quote from: khaled0111 on July 07, 2023, 05:31:57 PM

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

I think you have a lot of misconceptions here, or maybe you are referring to another issue entirely, then forgive me if that be the case..

I don't think ops issue was anything to do with kyc, he clearly mentioned in the op that his withdrawal was placed on pending, he didn't mention any where that he was asked to pass kyc verification of any kind, except I missed it, then please point it to me please..

And secondly, op issue is not related to fortunejack, op's issue will related to blackjack.fun, I will assume here that your keyboard or autocorrect played a fast one on you here - this is if like I said before, you are not talking about an entirely new issue unrelated to that of this thread.

khaled0111

legendary

Activity: 2702

Merit: 3045

Top Crypto Casino

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

FinneysTrueVision

sr. member

Activity: 1680

Merit: 379

Top Crypto Casino

Quote from: Crypt0Gore on July 07, 2023, 01:19:38 AM

Are you going to learn from your mistake or you are going to keep complaining? You did something wrong that's why they have to investigate and it's not even handled by the casino team themselves.

Lock this thread and wait for that 6 months first before you continue to complain, if I ask you want you did wrong I'm sure I won't get any answer, can you be bold enough to tell us what you did wrong? Others can learn from your mistake.

When next you plan to do something unusual, make sure you read the casino ToS first, some have everything they don't want their customers to do in their ToS, this is why it's better to spend time on the ToS first.

This was solved already so there is no point in throwing accusations. The user was able to successfully make a withdrawal so it means they didn't find any evidence of wrongdoing. There are many factors which can lead to delayed withdrawals. I prefer to give both sides the benefit of the doubt until there are enough details to decide which side I will support. In this case the investigation was concluded in a reasonable amount of time for the size of the withdrawal so everything is good.

FatFork

legendary

Activity: 1624

Merit: 2594

Top Crypto Casino

Quote from: Onyeeze on July 07, 2023, 03:49:59 PM

Noted: I only read the thread created by op which is the first page I did bother to read thread pages by page to see the new update of the thread, I taught that it's a fresh issue which everyone is entitled to make its personal contribution to the thread, what you corrected me of, is true, i will be reading a thread page by page some that I will understand properly the point or discussion of people before I intrude into conversation

Please don't take offense if my comment came across as a bit harsh. Of course, everyone has the right to contribute to the thread. However, I think we can agree that we often have to sift through a plethora of low-quality posts to find valuable information, especially on the Gambling board. It's like searching for a needle in a haystack and it can be quite frustrating at times. Wink

QueenVera

hero member

Activity: 1106

Merit: 570

Quote from: Martingaleboy on July 03, 2023, 06:15:44 AM

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times. On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

I guess someone is already having a bad time with another casino and I hope your case gets looked into before you get out of control and based on all you've said, it will be better if you get some evidence and proves to your claims so as to give people more clue to what you claimed happened.

@op 6 months is a hell lot of time to keep waiting for a resolution and from the look of things, it seems the investigation isn't done directly by the company but a third party because if it was to be done by the casino then it wouldn't take upto such long wait depending on what case they might be investigating.
@op it seems you already got the needed answers and solutions you desired and it wouldn't be a bad idea if you lock this thread now.

Topic: Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved) (Read 583 times)