Topic: Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved) - page 3. (Read 514 times)
July 06, 2023, 03:11:32 PM
If the account was unlocked as the representative of the casino said, it took around 3 weeks to investigate. In that case It's fine. A little on the long side, but still good. 3 weeks to check a suspected abuser is OK, but if the account was locked for that long and eventually cleared of any suspicion, I'd at the very least expect an apology from the casino. A smart business owner would also include a small bonus to keep the player.
July 06, 2023, 03:03:31 PM
Hello alipro
We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.
Blackjack.fun Team
when you say OP's account is "opened", you mean that he is now able to withdraw his funds from the gambling site?We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.
Blackjack.fun Team
They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply
@OP blackjack.fun said that your account has been opened since yesterday, would you mind confirming this? were you finally able to withdraw your funds? I'd send them email again and no reply
July 06, 2023, 02:28:33 PM
I have never heard of an investigation taking such a long time. 6 months is not even a timeline for bureaucratic nonsense in Europe, and if you know Europe, especially Germany, then you know it takes weeks for anyone to do anything. 
If I were OP, I would probably start reaching out to a legal representative who knows what is going on or at least can find out. Depending on the situation, OP could get win this case. Of course only if he did nothing wrong or they cannot prove that he did something wrong.
Although in my experience, legitimate casinos do not investigate you unless you did something suspicious or broke their Terms of Service.
If I were OP, I would probably start reaching out to a legal representative who knows what is going on or at least can find out. Depending on the situation, OP could get win this case. Of course only if he did nothing wrong or they cannot prove that he did something wrong.
Although in my experience, legitimate casinos do not investigate you unless you did something suspicious or broke their Terms of Service.
July 06, 2023, 01:49:02 PM
I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation they will respond positively
July 06, 2023, 01:40:11 PM
What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.
According to the Blackjack.fun response on the second page of this thread https://bitcointalksearch.org/topic/m.62510484, The problem is on the betting history of the OP since the investigation is being done by the sportsbook provider and not by Blackjack.fun team themselves. Probably, the provider flagged the OP account for whatever suspicious activity they saw on OP betting history. 6 months is just the standard max length of investigation but it doesn't mean that it will be go that long.
The admin already gave a deadline date for the provider and I think the OP should temporarily lock this thread since he already got an answer.
July 06, 2023, 01:25:51 PM
What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.
July 06, 2023, 12:45:05 PM
Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)
Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.
Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.
Honestly, it is weird a casino would removed such important feature off their customer service options...
Perhaps they are running low on positions for managers and customer support agents? Because waiting over 6 months for a response on money one owns in a casino sounds unacceptable to me.
This problem OP is describing sounds like something which was to be solved in a week at most.
July 06, 2023, 12:44:53 PM
I really do not think it is normal for a casino to investigate an account for that too long but if it happens that it involves a third party, then it might be up to depending on how grave the crime or accusation is. On a normal, investigations should not take up to 2 months prior to notifying the account holder pending the time the investigation started. So OP, as i have read through some response , i saw where they said some thing regarding a third party so i guess that was why they gave an estimate of that long time interval and also, seems your case has been resolved as stated by the representative here so you can check in your account to verify for yourself.
July 06, 2023, 12:38:56 PM
Do you think it's normal for a sportsbook to investigate for more than 6 months?
Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.
OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.
Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.
There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.
impossible that they would really be making actions without having that no reason.It is really just that not something new if we do speak about having those kind of complaints without having no proper reason on
why the team had decided on holding up such withdrawal. Its true that if there's something that been seen on your betting habits or activity and violates into their terms and conditions then it would really
be triggering out that kind of security measures on which it would really be commonly ends up on this on which it would be having no choice but to wait up accordingly.
copper member
Activity: 2800
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Leading Crypto Sports Betting & Casino Platform
July 06, 2023, 12:29:13 PM
Do you think it's normal for a sportsbook to investigate for more than 6 months?
Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.
OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.
Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.
There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.
legendary
Activity: 2254
Merit: 1052
Leading Crypto Sports Betting & Casino Platform
July 06, 2023, 08:46:17 AM
Do you think it's normal for a sportsbook to investigate for more than 6 months?
Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.
OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.
July 06, 2023, 08:38:07 AM
Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)
Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.
Thank God they returned with good news and wanted to complete the investigation of the withdrawal made by @alipro.
Service speed is very important, especially at the speed of today's networks, there is no reason not to answer what is questioned by casino customers.
I hope everything goes well.
July 06, 2023, 08:32:39 AM
Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)
Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.
Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.
July 06, 2023, 08:10:12 AM
Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)
Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.
July 06, 2023, 07:59:17 AM
Account is opened since yesterday.
Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)
@alipro, could you please confirm this and maybe consider locking this thread if it's no longer needed?
July 06, 2023, 06:38:59 AM
Hello alipro
We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.
Blackjack.fun Team
We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.
Blackjack.fun Team
July 06, 2023, 05:26:01 AM
That surely is a long time but take note of the word that's being said, "sometimes". And I think that happens for special occasions and accounts that need to be taken seriously with their investigation department. But telling such, is just like giving you ample time to wait so that you won't expect that it should be as soon as possible. They can also solve it the quickest that they can and if you think that it has taken a long time for this investigation with your account, you can have a follow up and ask them on what's the progress and in which part of the process with your case is. It's not gonna hurt them to give you an update unless they'd say the same thing to be patient.
July 06, 2023, 03:25:22 AM
They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply
I'd send them email again and no reply
So you haven't heard back from the Blackjack.fun rep yet, even though they told you they would have an answer for you by Wednesday? Usually, it's customary to give them an additional 24-48 hours. If you don't hear back from them by then, you can send a follow-up inquiry asking for an update on your case. You can also consider posting on their official forum thread and mentioning the forum representative, blackjack.fun. Although he was active a few days ago, he hasn't commented on anything related to your specific case.
July 06, 2023, 03:03:13 AM
They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply
Actually, maybe it won't take up to 6 months, even if this is just an estimate, to be honest, for a long time investigating it won't look good in the eyes of all gamblers, it can take that long, I hope you don't violate the TOS or commit fraud so they have to investigate your withdrawal or they just want to make sure you're not money laundering.I'd send them email again and no reply
If there are no problems I don't think the investigation will take too long either but if it's 6 months like that maybe there is some reason why they are taking so long to investigate, I think you need to contact them again to get confirmation about the results of the investigation and your withdrawal. because it's boring to wait for that withdrawal if we really need our money.
July 06, 2023, 02:52:23 AM
What are they investigating? Did you do something wrong on this casino? Using a VPN? Having alt accounts? Bonus system abuse?
Investigating for more than 6 months seems like BS to me. Maybe the casino actually investigates suspicious cases for real, but the "investigation team" is too small and can't handle all cases. It's hard for me to believe in such thing, but who knows.
This seems like yet another case of the good old "gambler wants to withdraw big amount, but the casino finds BS excuses to refuse withdrawal" horror story. That's why I always recommend the gamblers NOT to accumulate and leave big amounts of crypto in online casinos. Why do I have the feeling, that after the "investigation" ends, your account will be blocked and the withdrawal will be refused.
Investigating for more than 6 months seems like BS to me. Maybe the casino actually investigates suspicious cases for real, but the "investigation team" is too small and can't handle all cases. It's hard for me to believe in such thing, but who knows.
This seems like yet another case of the good old "gambler wants to withdraw big amount, but the casino finds BS excuses to refuse withdrawal" horror story. That's why I always recommend the gamblers NOT to accumulate and leave big amounts of crypto in online casinos. Why do I have the feeling, that after the "investigation" ends, your account will be blocked and the withdrawal will be refused.
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