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Topic: Is Stake.com allowed to lock account with $6,000 untill I lose it all? - page 3. (Read 566 times)

hero member
Activity: 2814
Merit: 734
Bitcoin is GOD
I have been playing at stake.com from past 5+ years. Withdrawn many amount without any hassle. Never prompted to verify my KYC details. To be honest stake is one of the best casino and sportsbook present in the market. I am sure other members will agree with me on this. Now I am not supporting completely to stake.com, but you also don’t have enough evidence to prove your words. They might suspect you with multi accounting, or underage, or money laundering, hence maybe asked you for KYC, if you didn’t break any rules, then definitely you might have got your funds back. Nevertheless politely ask the support team about what exactly happened with you, and I am sure they gonna explain it to you more patiently.
There are a few casinos which I will put at the very top when it comes to offering everything or almost everything a gambler may want, and stake is on that short list.

However the issue the OP faced is something many gamblers like him have faced before, after all the reasons why their documents were rejected seem to have been very clear, so they only needed to correct those issues, get verified and then make a withdrawal, however during that process they decided to gamble and they accepted the risk that they could lose their money, and now they have lost it they are mad this happened, so I do not see they have too much of a case against stake at all.
copper member
Activity: 2394
Merit: 539
DGbet.fun - Crypto Sportsbook
I have been playing at stake.com from past 5+ years. Withdrawn many amount without any hassle. Never prompted to verify my KYC details. To be honest stake is one of the best casino and sportsbook present in the market. I am sure other members will agree with me on this. Now I am not supporting completely to stake.com, but you also don’t have enough evidence to prove your words. They might suspect you with multi accounting, or underage, or money laundering, hence maybe asked you for KYC, if you didn’t break any rules, then definitely you might have got your funds back. Nevertheless politely ask the support team about what exactly happened with you, and I am sure they gonna explain it to you more patiently.
hero member
Activity: 2814
Merit: 734
Bitcoin is GOD
But that's the problem they don't take responsibility but start blaming casinos just because they can't hold themselves back from gambling inspite of all the issues going on.So the casino can block the account as they have mentioned in terms also but users would still argue about it without taking responsibility they are also responsible on their end.
I imagine we can all sympathize with the OP as no one likes to lose their money especially when they thought they have finally obtained a big win, but there is little doubt they are the ones responsible for what happened.

The verification process casinos ask some of their gamblers to go through can be a time consuming process, and while the optimal case would be for this verification to last just a few hours, we know it can take several days before the casino gives the green light to our withdrawal, and in this case the OP had too much haste to get their money and this is what eventually cause them to get desperate and lose it all.
full member
Activity: 1834
Merit: 166

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

You losing your entire winning is not to blame on stake; your loss is as a result of your lack of control over your gambling decision. Beside the games where it was as normal as it was before you detected that your account was suspended from making any withdrawals, the only time you should blame the Casiono for your loss is when they manipulate those games and you are sure yourself that what you predicted is what's right, but the result shows others wisdom. Since there was no such case, then you should take responsibility for your own loss as it was a result of your bad gambling habit, just as others have pointed it out.

So next time I will advise that if your account is being restricted in any casino out there, always try as much as possible to follow the due process regarding their requirements and wait patiently for the withdrawal to be enabled again in order for you not to allow what happened between you and Stake to repeat itself.
But that's the problem they don't take responsibility but start blaming casinos just because they can't hold themselves back from gambling inspite of all the issues going on.So the casino can block the account as they have mentioned in terms also but users would still argue about it without taking responsibility they are also responsible on their end.
newbie
Activity: 28
Merit: 1
I will try to focus on your question as all others already explained more than enough why stake right to act like this (presumable this is not fake). Actually what happened to you in this situation already happened to a lot of other gamblers too. I know that for example the European Union is currently drafting laws to protect European customers from this kind of situation but on the other side stake.com - for now - didn't do anything wrong. As others had summarized you would have had enough alternative options available.
hero member
Activity: 2814
Merit: 734
Bitcoin is GOD
This was approximately a year ago, and I would like to share a recap of what occurred.

In late June of last year, I had a fortunate sports betting experience and won around $6,000 in LTC (120 LTC). Following my win, I promptly requested a withdrawal, but unfortunately, it was denied. This surprised me since Stake is typically known for their quick withdrawal times. To understand the situation, I reached out to their support team for an update.

Upon inquiring about the denial, I was informed that this was a routine check and they requested me to undergo KYC verification up to level 4. Level 4 is the highest level of KYC, which involves providing a picture of my Passport/ID, a personal banknote to demonstrate proof of funds, and a bill to verify my residency. Initially, I found this request rather unusual and tried to obtain a valid reason as to why I was being singled out for verification when I simply wanted to withdraw my winnings. However, the support team was unhelpful, claiming they didn't know the reason or attempting to avoid the question by insisting on KYC verification.

After submitting the required documents, I received a notification stating that the documents I had provided were insufficient. They cited poor image quality, unclear details, and sometimes even failed to provide a reason, leading me to believe they were deliberately prolonging the withdrawal process.

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

However, I later spoke to a friend who underwent the same KYC procedure and learned that his verification process took less than a day, enabling him to withdraw his funds instantly.

Curiosity led me back to stake.com to review my betting history and investigate what had truly transpired. To my surprise, the tickets had disappeared, and when I questioned the support team about this, they attributed it to a platform issue, stating that neither party could access the tickets and that nothing could be done about it (refer to the images below).


I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.
No one forced you to gamble, we are not talking about a process which was delayed for months or anything like that, you were asked to confirm your identity and the documents you sent were simply not up to the standards stake wanted, and then according to your own testimony you gambled away your funds just 4 days after the KYC started.

You could have simply sent new pictures of your documents and get your withdrawal once stake verified your identity, but you simply choose to not wait until this happened.
hero member
Activity: 798
Merit: 702

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

You losing your entire winning is not to blame on stake; your loss is as a result of your lack of control over your gambling decision. Beside the games where it was as normal as it was before you detected that your account was suspended from making any withdrawals, the only time you should blame the Casiono for your loss is when they manipulate those games and you are sure yourself that what you predicted is what's right, but the result shows others wisdom. Since there was no such case, then you should take responsibility for your own loss as it was a result of your bad gambling habit, just as others have pointed it out.

So next time I will advise that if your account is being restricted in any casino out there, always try as much as possible to follow the due process regarding their requirements and wait patiently for the withdrawal to be enabled again in order for you not to allow what happened between you and Stake to repeat itself.
hero member
Activity: 1106
Merit: 570
Firstly, I think you should  have a little recheck on the image link you posted because it doesn't seem clickeable else I would have helped you repost it for clarity.
This thing already happened over a year ago and man you should have let go and if It was truly of keen interest  to you then you would  have definitely  followed it up why coming now to talk down on someone's else's business and I'm sure you know that's not right.
I'm not a frequent  user of stake but one thing I love about them is the fact that they have an active customer  support who is always ready to assist their customers and your post already stated reasons to why your kyc was denied,  why didn't you go back to upload more better pictures of the documents  than just giving up then and showing up now
legendary
Activity: 3052
Merit: 1281
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Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

^Exactly this Roll Eyes

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.

Or if someone don't want to undergo KYC then it is better to find a decentralized non-licensed casino but I am sure you won't be enjoying that decentralized platform because their games are very limited.  Please bear in mind that any centralized gambling platform registered to a certain government will eventually ask for KYC.  They had it on their TOS so I also think that if anyone of us plan to spend huge amount of money in playing in a casino, we must get verified first in order to avoid this kind of trouble.  And in addition, better avoid using VPN since it might trigger a flag that can give problem to the account when huge amount of money is won.
hero member
Activity: 2660
Merit: 630
DGbet.fun - Crypto Sportsbook

Handing out KYC documents is not too much of a big deal,  if you don't have anything to hide like users in the US have been facing this level of restriction and verification demand since most casinos in that region are regulated.

I think some reasons that people are layed back from going through KYC is if they feel they can bypass it or when it is not a strict law that everyone is used to like the US you mentioned.

If a jurisdiction has made regulation a law, that means every other casino opening up in that country mandates KYC and bettors will get that knowledge already before opening an account that they must give themselves to KYC as prerequisite then it should settle the whole up and down about issues with not allowed to withdraw funds because of lack of kyc verification.
legendary
Activity: 2268
Merit: 2050
A Bitcoiner chooses. A slave obeys.
Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

^Exactly this Roll Eyes

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.



 
hero member
Activity: 1260
Merit: 765
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It is indeed unfair to the players to be subject to endless KYC processes and this mostly happens when the customer wants to either withdraw or deposit an amount higher than $5,000 gamble should be aware of that risk and try to make their transactions below that amount.

It is a lesson for everyone to learn about KYC when it is requested that is why we need to make enquiry about a casino procedure for KYC and if we are not satisfied on it we can walk away and check the next door. It is not just about the amount to be withdrawn but to be sure we get the KYC verified before committing to stake. If for example KYC was already verified then when there is no release of funds, that becomes a pure red light for possible scams.
I agree with you on that,  the big lesson there is that it is better and more easier to pass through KYC when it is not triggered but opted in by the player from the beginning,  this is why I always advise people to always perform at least level one KYC at the point of registration as long as you already trust the casino and want to play on the site.

Handing out KYC documents is not too much of a big deal,  if you don't have anything to hide like users in the US have been facing this level of restriction and verification demand since most casinos in that region are regulated.
hero member
Activity: 2660
Merit: 630
DGbet.fun - Crypto Sportsbook


It is indeed unfair to the players to be subject to endless KYC processes and this mostly happens when the customer wants to either withdraw or deposit an amount higher than $5,000 gamble should be aware of that risk and try to make their transactions below that amount.

It is a lesson for everyone to learn about KYC when it is requested that is why we need to make enquiry about a casino procedure for KYC and if we are not satisfied on it we can walk away and check the next door. It is not just about the amount to be withdrawn but to be sure we get the KYC verified before committing to stake. If for example KYC was already verified then when there is no release of fund, that becomes a pure red light for possible scam.
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.
You had continued your betting activity instead of solving the KYC issue by resubmitting appropriate documents. What is the point of creating this thread after so long while Stake isn't holding any of your funds? Source of funds and proof of address verification is a bit complicated on each casino (at where it is required).

Anyway, I can still see my 254 weeks old conversations with Stake support team. And it looks like all of my old conversations with the live support agents are still available. Maybe they have deleted your conversations as you were inactive for a long time and didn't complete the KYC verification.
hero member
Activity: 1260
Merit: 765
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this is an old scam practice of the sites. endless verification for nervousness and playing the balance. countless have been cheated like this.
 Embarrassed
Despite the fact that some shady casino could make the KYC procedure so unbearable and unrealistic,  it is important for us to make sure we have all the available evidence to prove the injustice of those casinos and how we nail them in the end.

It is indeed unfair to the players to be subject to endless KYC processes and this mostly happens when the customer wants to either withdraw or deposit an amount higher than $5,000 gamble should be aware of that risk and try to make their transactions below that amount.
hero member
Activity: 658
Merit: 562
Mate, you should have provide with the the KYC requirements for stake to grant you access to your withdrawal but instead you took it for granted and decided not to stress yourself by using the funds to gamble back in stake. I don't know why gamblers are finding it difficult to provide their choice of casino with the required KYC but will want to gamble in the platform and they will deposit their funds into the casino. Remember that if your KYC is not provided,if provided when you win big you will be asked to provide it or the casino will deprive you from withdrawal. Casinos don't care if you deposit your funds without completing the KYC requirements because they know it is to their own benefit.
hero member
Activity: 2660
Merit: 630
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When we are staking with centralised exchange we have to know that KYC is important when they require it and even along the way the casino might still introduce it even if abinitio it was not required and this happens because it is centralized and we can do little or nothing about it. In this case when you were having this back and forth with stake, you continued trying your luck to win more but you admitted that you couldn't win because of your own fault. Now regarding to your ticket history, you said this issue was along time ago. So do you know if it was stated in their ToS that history might be deleted after a certain time? Or that it was deleted because you have stayed away longer. But it is given that KYC when requested should be fulfilled before further activities on the casino or exchange because you won't be allowed to withdraw your funds.
member
Activity: 511
Merit: 11
this is an old scam practice of the sites. endless verification for nervousness and playing the balance. countless have been cheated like this.
 Embarrassed
legendary
Activity: 1106
Merit: 1372
Op you made a very big mistake by staking again when you know that you have a case with the casino, you would have stopped staking with them until the issue was solved. You would have steer clear for anything betting in the stake.com site. Now how will people judge this case like this without evidences. If your tickets disappeared from the site, what about your conversations with the support team? Did they disappeared too? I cannot say you are 100% wrong but you have to present something to back up your accusation. And also as @Broadanbig said, you have to move this thread to this board https://bitcointalk.org/index.php?board=83.0 which is the appropriate place to lay your complain.
legendary
Activity: 3234
Merit: 1130
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The casino is not to blame for anything, they asked you to do kyc and after you went through the kyc you could have withdrawn all the money, but you couldn't withdraw all the money because you're addicted to gambling and you gambled and lost everything. so now you're looking for things to hurt the casino because you blame the casino for your losses, you believe that if the casino had been quick to complete the kyc you would have taken everything out of the casino and with that you wouldn't lose all the money. but be honest with yourself, do you really think that if they had approved your quick kyc it would change a lot in relation to your money that was still in the casino? would you not play again?

thinking about what you would have done in the past is not the best way to solve your problem with gambling addiction, you need to focus on the present and the future, you have to think now if you can stay away from gambling or not, if you can't stay away from gambling so tell your family and seek help in the real world and stop gambling for years, prioritize healing from this serious illness that will destroy your life. the casino is not to blame for anything and the sooner you admit this the better you can help yourself
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