... I don't use this exchange but know someone who has some funds stuck there. Does anyone know there's a way to get this recovered? Emailed [email protected] but they didn't reply.
Oh jeez. I'm not saying I buy their excuse but if it is true they have poor cybersec as they seem to not have backups/enough backups.
As for recovering, your friend's coins sits at STEX's wallets hence their hand is needed.
Some suggestions:
1. Try to reach out and follow up thru their other channels - perhaps their social media are still active or you know other email address. Side note: i think it's not a bad idea to send another email to [email protected]
2. Make noise in crypto communities - I would target the popular places first
3. Lawyer up - expensive and complicated. also know that I'm suggesting this without knowing your situation e.g. how much have you lost, where you're from etc.
In any case, whole situation is vague and sus. I've no idea how are they gonna verify information from users... for starters, screenshots can be manipulated... perhaps signed messages from a user's known addresses (judging from their deposit and withdrawals)? but that would require enough user data from STEX.
I wouldn't be surprised if they went, "sorry we can't verify this from the scraps of data we have, it is out of our hands"