Hello, I would like to know if the stex.com is scam. I can not access my account after allowing only one IP (My ISP changed the IP after a local network failure), I contacted the chat support, they requested to contact via email, but so far I have not gotten a response. Chat support only repeats the same message: Send your data via email and ask to disable "Allow Logins via IPs". I'm already out of patience. 3 days and still did not respond to my email.
Sounds like this was your fault? You enabled an option that blocks every IP other than X and you changed your IP (regardless of if it was intentional or was your ISP's fault)... Looks like they are just doing what they have been told to do.So, you already emailed them with your data and request to disable the IP option? If that's the case, 3 days doesn't seem like a lot of time to call them a scam.
That could be the reason, they have an option like that in your personal dashboard when I'm still in Azart campaign I sold all my coins in that exchange after I verified my account I did not face any hassle depositing, trading and withdrawing my coins. everything is easy and hassle-free.
I tried this with my 2FA code and now they are sending a tutroial about using 2FA, and I just want to have access to my account, but I can not have it because I'm blocked by IP. They are sending me the automatic answers, it's the same attendant, and the guy does not look at the history of the conversation?
Is there a possibility that you access it from the IP that you've used that is not yet blocked or use another IP you can try to message them in their other social media channel if you keep receiving the same message, or a telegram channel I'm sure they have one, most exchange has one.
