Topic: Issue withdrawing USD from CryptoXChange - RESOLVED (Read 3811 times)
The issue was resolved satisfactorily. The wire they sent yesterday (at no cost due to the problems I was having) cleared today. Hopefully they can get their withdraw issues ironed out because otherwise it was a pretty good exchange.
+1 for CampBX, I just wish the volume was higher. But I don't buy/sell that often, I mine and spend bitcoins.
And what currencies? Terms of Service?
Currencies are shown on deposit or withdraw page - you can select any currency shown there.
Terms of Service is... where all are, at the bottom in the footer on every page. It says, "Terms of Use" =)
Thanks.
And what currencies? Terms of Service?
Currencies are shown on deposit or withdraw page - you can select any currency shown there.
Terms of Service is... where all are, at the bottom in the footer on every page. It says, "Terms of Use" =)
CryptoExchange put me off because I couldn't find out enough from their pages (like fees and transfer methods) so didn't follow up.
Maybe it was simply the design and layout. Yes, there is a brief page accessed from the dark grey label on the light grey background. And what currencies? Terms of Service? The trade fee is presumably on both sides. When I was looking some weeks ago, I didn't see enough to encourage me to open an account and transfer funds to test it.
CryptoExchange put me off because I couldn't find out enough from their pages (like fees and transfer methods) so didn't follow up.
One of the menu tabs is called "Fees" and in the "Funds" tab the first item is "Funding Methods." How did you not find that?
I tend to agree with you Shakaru. Pretty accurate asessment. I have yet to have any issues on CampBX, but I use them the least between Tradehill and MTGox, so I don't know how their support is... TradeHill is, in my experience, a little slow in support issues, but not to the point of complete ridiculousness like MTGox, thankfully.
Support at CampBX is great. Personally I'd do quite a bit more trading there if the volume wasn't so low. I'd also recommend Intersango, especially since they have no fees
+1 for support at CampBX. In spite of the low volume, I try to trade there when I can. Usually if you put an order between the bid/ask it will be filled quickly.
I tend to agree with you Shakaru. Pretty accurate asessment. I have yet to have any issues on CampBX, but I use them the least between Tradehill and MTGox, so I don't know how their support is... TradeHill is, in my experience, a little slow in support issues, but not to the point of complete ridiculousness like MTGox, thankfully.
+1
I don't think I've had a Gox problem actually addressed properly, but dealing with Tradehill has been much easier and they have even contacted me about things before I raised a problem. The Intersango site works well, but I don't have much there so limited experience. I've had a lot of fun over on "World Bitcoin Exchange" playing with AUD and haven't had any problems there - I like their statement generator. Other exchanges have been good and bad, and some are gone.
CryptoExchange put me off because I couldn't find out enough from their pages (like fees and transfer methods) so didn't follow up.
I need to read more into CampBx because of the positive press. (but being outside US, I'm restricted to wire transfers and unless I'm doing big-ish transactions, the banking fees are pretty terrible).
I'm just curious, if their exchange is profitable 
(Worst case: someone finds a new security issue in an application used by Intersango and Bitcoins are stolen → Do you have a strategy for such cases?)
(Worst case: someone finds a new security issue in an application used by Intersango and Bitcoins are stolen → Do you have a strategy for such cases?)We did have a mistake once when we first migrated to the new Intersango from Britcoin. We accidentally sent 1 BTC to someone 500 times. This money comes out of our own pockets.
Since we only keep a small reserve online at a time (most funds are offline) then it is pretty safe. We have the reserve wallet covered: https://intersango.com/security.php
I tend to agree with you Shakaru. Pretty accurate asessment. I have yet to have any issues on CampBX, but I use them the least between Tradehill and MTGox, so I don't know how their support is... TradeHill is, in my experience, a little slow in support issues, but not to the point of complete ridiculousness like MTGox, thankfully.
Support at CampBX is great. Personally I'd do quite a bit more trading there if the volume wasn't so low. I'd also recommend Intersango, especially since they have no fees
I tend to agree with you Shakaru. Pretty accurate asessment. I have yet to have any issues on CampBX, but I use them the least between Tradehill and MTGox, so I don't know how their support is... TradeHill is, in my experience, a little slow in support issues, but not to the point of complete ridiculousness like MTGox, thankfully.
Shakarus Offical Exhange Rating System
MtGox: You got a problem? You solve it! Check out this page while our CS delays respondin!
TrdaeHill: Something went wrong? We will look into and fix it. We will promise you a time frame, and we will do our best to resolve it within that time.
BitBux: MIA. Before that, they would drive to your home to make the deal. Alex, I miss you
WMCenter: Quick. Responsive. Horible rates
BitcoinExchange.CC: SCAM. Users have recently sending in orders and not has come out of the site. At one point they did process orders, but never without issue and never without me having to TRACK THEM DOWN AND CALL THEM to get my money back. Read the topics on the forum
CyryptoXchange: Yet to try. Your next
Personally I use TradeHill. In bitcoin, things go wrong and when they do the people at TradeHill take care of it. MtGox will forever be just one inch above Scam in my mind.
MtGox: You got a problem? You solve it! Check out this page while our CS delays respondin!
TrdaeHill: Something went wrong? We will look into and fix it. We will promise you a time frame, and we will do our best to resolve it within that time.
BitBux: MIA. Before that, they would drive to your home to make the deal. Alex, I miss you
WMCenter: Quick. Responsive. Horible rates
BitcoinExchange.CC: SCAM. Users have recently sending in orders and not has come out of the site. At one point they did process orders, but never without issue and never without me having to TRACK THEM DOWN AND CALL THEM to get my money back. Read the topics on the forum
CyryptoXchange: Yet to try. Your next
Personally I use TradeHill. In bitcoin, things go wrong and when they do the people at TradeHill take care of it. MtGox will forever be just one inch above Scam in my mind.
I use Tradehill and CampBX regularly, along wtih MtGox... I really like CampBX, but the liquidity is lacking, sadly... and Tradehill allows me to withdraw to my AU bank account, so I like them for that if nothing else. But again, liquidity is lacking.
An update:
cryptoxchange sent me a wire for full USD balance and waived all fees because of the issues I have been having. Hopefully it clears today or tomorrow I will let everyone know.
For the record I don't think cryptoXChange is a scam they just seem to have some glitches. Hopefully they can iron them out as until a week a good I had a good experience using them.
cryptoxchange sent me a wire for full USD balance and waived all fees because of the issues I have been having. Hopefully it clears today or tomorrow I will let everyone know.
For the record I don't think cryptoXChange is a scam they just seem to have some glitches. Hopefully they can iron them out as until a week a good I had a good experience using them.
Hi,
The Automated withdrawal issue for USD has been fixed, we are sorry that there were any delays.
We have BitInstant integration which will be online and working within a day or two in which is a fast and cheap withdrawal method.
In January our $15 Fees will also be reduced to around $5, as we are changing some banking systems which will bring our cost per transaction down.
Thank You
Regards
Crypto X Change
The Automated withdrawal issue for USD has been fixed, we are sorry that there were any delays.
We have BitInstant integration which will be online and working within a day or two in which is a fast and cheap withdrawal method.
In January our $15 Fees will also be reduced to around $5, as we are changing some banking systems which will bring our cost per transaction down.
Thank You
Regards
Crypto X Change
Here in this forum they've said that their service may also be used as a BTC eWallet, in which case they do not intend to track you. They track you only if you want to withdraw fiat, if everything that goes in and out are BTCs, they can preserve users' privacy, without breaking any laws. So that probably explains why they allow you to create the account without providing personal data. Doesn't justify the other issues, though.
Time to start buying BTC...
An update. Still waiting on the promised Mt. Gox code to cashout. Was told it would be soon, then 2 hours, it has still not been provided.
It sounds like your customer service experience was horrible. I hope these guys and all exchanges are taking notes.
One thing that really bugs me is this "oh, we're going to need 5 kinds of ID and all kinds of personal information, but we won't tell you that until we have your money."
Not cool guys. If you're asking for that stuff it needs to be in bold red text an inch high on the deposit page.
Be up front with ALL your terms and conditions; people will appreciate it.
One thing that really bugs me is this "oh, we're going to need 5 kinds of ID and all kinds of personal information, but we won't tell you that until we have your money."
Not cool guys. If you're asking for that stuff it needs to be in bold red text an inch high on the deposit page.
Be up front with ALL your terms and conditions; people will appreciate it.
Since everyone is suggesting alternatives, here goes my recommendation: CampBX. I have been trading there for a few months without any problem.
Regarding CryptoX, they are relatively new. It's understandable that not everything is working...
Regarding CryptoX, they are relatively new. It's understandable that not everything is working...
Jump to: