Potato Chips saved my day.
I hope in two months I'll be able to get back account, and coins by then skyrockets.
Thank you for help
Topic: I’ve lost my Google Authenticator - page 2. (Read 358 times)
Please, help me, I am desperate.
I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.
The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.
When I clicked on the link, I reiceve "server not found" message.
Please, does anybody have any clue what to do, or does anyone suffered the similar problem?
Best regards, up112662167.
I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.
The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.
When I clicked on the link, I reiceve "server not found" message.
Please, does anybody have any clue what to do, or does anyone suffered the similar problem?
Best regards, up112662167.
I do not like 2FA with google auth. especially for such problems. Because of that, I am using SMS 2FA, I have feeling that in this way I have more control over verification.
Last moth days is huge new registration on CEX, and they suspend all new registration until the end of January I think. I suppose they have a huge number of opened support ticket and they need time to solve this.
Try to go on CEX thread here: https://bitcointalksearch.org/topic/cexio-bitcoin-exchange-buy-bitcoins-with-cards-in-ios-android-app-318010 there is someone very attentive and maybe they can you help
I think you'll definitely wait a month or two to solve the problem
YES, that's it. Thank you. I will apply the very next moment.
You're talking about this link am I right?: https://support.cex.io/hc/en-us/requests/new
If it is, Then It is most likely that the problem is on your side since I can access the site with no problem/s (I've also tried it the other day).
Which browser are you using? Have you tried accessing it through a different one? And clearing your cache and cookies at the same time?
If it is, Then It is most likely that the problem is on your side since I can access the site with no problem/s (I've also tried it the other day).
Which browser are you using? Have you tried accessing it through a different one? And clearing your cache and cookies at the same time?
Please, help me, I am desperate.
I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.
The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.
When I clicked on the link, I reiceve "server not found" message.
Please, does anybody have any clue what to do, or does anyone suffered the similar problem?
Best regards, up112662167.
I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.
The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.
When I clicked on the link, I reiceve "server not found" message.
Please, does anybody have any clue what to do, or does anyone suffered the similar problem?
Best regards, up112662167.
Jump to: