First off, I would like to thank everyone for trying out the site and showing interest in our new casino.
Secondly, a special thanks to the players that have submitted bug reports and feedback on how to improve the site.
We have already implemented some fixes and changed the site after hearing the feedback.
I will also try to respond to all the questions you guys might have.
How do I know if it's true that it was discovered earlier? you use platform like intigriti or hacker1?
That’s a really good question.
And to be honest we are currently not on hacker1 or intigriti.
For the time being we won't use a 3th party site for bug reports.
We shall maintain a "Hall of Fame" list of reported bugs so the researcher won't waste his/her time.
In the event that multiple people report the same bug multiple times the first one will get the reward.
Any chance there's some way that you can prove that you were the team at Rollin.io?
We could post something on this topic with the old rollin account.
it seems to be effectively 13.36% rakeback in the best case and 0% rakeback at the worst. My guess is that players will get around 4% rakeback on average with this system.
Right now we have a VIP program that is open for everyone.
With a rakeback around 10% and higher for the last 3 VIP levels.
The challengers we provide will give you a rateback of 10% aswell.
And we will make our own version of races in the future.
Keep in mind we just launched the site a few days ago.
I was also not able to find the conditions for joining the VIP program. Can the players apply for VIP or are they handpicked based on some requirements?
We have no conditions for joining our VIP program.
It’s open to everyone.
Do you have any plan of starting a campaign for your site ?
We will start by doing a signature design contest.
More information about other campaigns will be available in the future.
First we want to make a product that people enjoy and is worthy of promoting.
You have included few promotions but including faucet will be a good addition as your site is new. I hope there will be no KYC policy for withdrawals ?
Kennedy is working on a faucet right now.
Launch is around the corner.
We also don’t require any KYC at the moment.
Also looking for their FAQ section as this will help in understanding more of JacksClub.
And for those asking about KYC in case of withdrawals, they can put it also in this section so it will be clear to players.
Whether they need to accomplish KYC for certain withdrawals or no KYC at all levels.
Also pls add in your FAQ min deposit/withdrawal and all cryptocurrencies that you are accepting as payment method.
I understand you think the site is currently lacking the information that you need.
We will try to clarify the questions people might have with better UI or a FAQ page.
I’ll put it on the ToDo list.
On your VIP club page, you say that you offer personal account manager. Can you further explain it? How is it different from regular standard customer support? Will VIP users have immediate 24/7 personal assistant?
Everyone joins the VIP club by default.
So we can’t deliver immediate 24/7 personal assistants to everyone.
But as we grow we are planning to have a support staff ready for your needs.
The personal account manager will only be available to players with a certain VIP level.
To be honest, I can’t tell you the LVL yet because we don’t know.
It’s still too early to tell.
However, our mission is to provide our players with the best experience we can give them.
Please can you tell us a little bit what happened around you? As I remember you were selling rollin.io in order to keep your attention on another projects and prioritize capital for it. I guess that website wasn't sold on forum. So what happened? Will be glad if you clarify it cause I am hyped.
While running rollin.io we had a different project running that started to become a lot more financially exciting than rollin.io.
So we put all our energy and attention in that project.
We never sold rollin.io because it wasn’t our priority.
And we never needed to sell rollin.io for capital in our other project.
I see admin only at user player, when the real player come?, I am already and welcome for testing.
Also, can not withdraw before making bet, how when accidentally sent?, have I bet at least 1x?
I’m really sorry but could you maybe clarify your question.