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Topic: Jade DIY hardware wallet - page 4. (Read 1376 times)

legendary
Activity: 2730
Merit: 7065
March 30, 2024, 02:30:23 AM
#38
I am glad that it turned out to be such an easy fix in the end that only required a fresh software installation. While we are on it, was the firmware on the device outdated anyways and you installed a new one or did you install the same version you already had on your Jade when it all went tits up?
hero member
Activity: 560
Merit: 1060
March 29, 2024, 03:31:49 PM
#37
I am happy to tell you that my Jade looks ok now:



What I did, as I said above, was to re-flash the firmware using the browser.
So I went to this page: https://jadefw.blockstream.com/upgrade/fwupgrade.html (it's the same that fillippone mentioned above).
It worked perfectly, somehow...

Once again, thanks for trying to help me and thanks for all the suggestions.
legendary
Activity: 1148
Merit: 3117
March 29, 2024, 03:27:50 PM
#36
Directly from BlockStream. In general, I would never buy a device that is supposed to hold secrets from a reseller. Even if you find reputable resellers, I will always choose the original manufacturer.
Understandable. Well, like I said before, if you live in a EU country, you are entitled to a 2 year warranty. What happens is that since there is no official representation of Blockstream, then you will probably have to incur in shipping fees in sending the device to them (which may be bigger than the cost of the device).
hero member
Activity: 560
Merit: 1060
March 29, 2024, 01:28:44 PM
#35
Did you bought the device directly from Blockstream? Or did you bought it from a reseller?

Directly from BlockStream. In general, I would never buy a device that is supposed to hold secrets from a reseller. Even if you find reputable resellers, I will always choose the original manufacturer.
legendary
Activity: 1148
Merit: 3117
March 29, 2024, 01:26:50 PM
#34
Hmm... thanks for the info.
The problem is, I own it for more than a year and I am also not in the US. So I need to cover the shipping fees, but also, it looks like they can't do anything for me.
Anyway, I will try to upgrade the firmware later tonight. Perhaps this issue will be solved.
Did you bought the device directly from Blockstream? Or did you bought it from a reseller?
hero member
Activity: 560
Merit: 1060
March 29, 2024, 01:12:11 PM
#33
@apogio
Take a look at this:

I couldn't find any warranty information on Jade's website either. I did find this Jade review from January 2024, and there is a section that discusses the warranty.

The reviewer said they spoke to the Blockstream team who told them that if the Jade has any issues within the first year that can't be solved remotely or with a software update, you'll get a replacement device or a refund. They cover the return shipping within the US. For orders from outside the States, the buyer covers the shipping fees.

Hmm... thanks for the info.
The problem is, I own it for more than a year and I am also not in the US. So I need to cover the shipping fees, but also, it looks like they can't do anything for me.
Anyway, I will try to upgrade the firmware later tonight. Perhaps this issue will be solved.
legendary
Activity: 2730
Merit: 7065
March 29, 2024, 11:39:37 AM
#32
You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.
As I wrote in the other thread where we touched upon this subject, it's worth trying. There is no official warranty, but the company might still be willing to fix problems for their customers depending on what went wrong and how. And even if there is a warranty that has expired, we have seen examples (from Ledger) where they have sent replacements for devices that were no longer under warranty.

@apogio
Take a look at this:

I couldn't find any warranty information on Jade's website either. I did find this Jade review from January 2024, and there is a section that discusses the warranty.

The reviewer said they spoke to the Blockstream team who told them that if the Jade has any issues within the first year that can't be solved remotely or with a software update, you'll get a replacement device or a refund. They cover the return shipping within the US. For orders from outside the States, the buyer covers the shipping fees.
hero member
Activity: 560
Merit: 1060
March 29, 2024, 06:00:50 AM
#31

Yes, this is a good idea.
He tells me to follow this guide:
https://jadefw.blockstream.com/upgrade/fwupgrade.html

My thoughts are: would you relay on a faulty piece of hardware for a critical function as storing your precious coins?
If having a new device shipped to you is not such an hassle, I would avoid using that particular pice of hardware again.
Of course, having fun thinkering is part of the game, but I wouldn’t find it funny having that problem again.


Yes these thoughts are the obvious ones, I am having them myself too.
I don't use the Jade very much, so I don't really worry about using it, if I fix the issue myself.
I will follow the guide. Thanks a lot.
legendary
Activity: 2268
Merit: 16328
Fully fledged Merit Cycler - Golden Feather 22-23
March 29, 2024, 05:56:41 AM
#30

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.

EDIT: They told me to contact Blockstream, as they should send a new one.


Thank you very much my friend. You are very helpful.
I will try something tonight and if it fails I will definitely contact Blockstream.

I will try to update the OS to the latest version using the browser. I don't know if I will be able to press anything on the Jade. If yes, then I will have a chance to fix it. If not, then there is no other choice than to contact them.

Yes, this is a good idea.
He tells me to follow this guide:
https://jadefw.blockstream.com/upgrade/fwupgrade.html

My thoughts are: would you relay on a faulty piece of hardware for a critical function as storing your precious coins?
If having a new device shipped to you is not such an hassle, I would avoid using that particular pice of hardware again.
Of course, having fun thinkering is part of the game, but I wouldn’t find it funny having that problem again.

hero member
Activity: 560
Merit: 1060
March 29, 2024, 05:46:39 AM
#29

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.

EDIT: They told me to contact Blockstream, as they should send a new one.


Thank you very much my friend. You are very helpful.
I will try something tonight and if it fails I will definitely contact Blockstream.

I will try to update the OS to the latest version using the browser. I don't know if I will be able to press anything on the Jade. If yes, then I will have a chance to fix it. If not, then there is no other choice than to contact them.
legendary
Activity: 2268
Merit: 16328
Fully fledged Merit Cycler - Golden Feather 22-23
March 29, 2024, 05:27:27 AM
#28
Hi guys!

So, my Jade is officially dead, unfortunately!



I think about using the hardware to re-flash the software from Github. Do you think that's possible?

Since this topic is "Jade DIY", I thought it was the best place to ask this question.

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.


EDIT: They told me to contact Blockstream, as they should send a new one.
legendary
Activity: 1148
Merit: 3117
March 28, 2024, 02:19:01 PM
#27
You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.
I don't know how it works in other parts of the world, but following EU directives no seller can sell a device without providing a 2 year warranty period[1]. Since they sell directkly on their website and also by means of partners[2], apogio can try to get in contact with either of them if he : a) Lives in Europe and b) is under the 2 period warranty (providing it was not the user to blame for the problem).

Also, apogio can always try to open a ticket in their support page to see their feedback. I found this Reddit user[3][4] that did it in a slightly different problem and he managed to get a new Jade device sent to him. It doesn't hurt trying, especially considering how odd apogio problem was.

[1]https://www.eccnet.eu/consumer-rights/what-are-my-consumer-rights/shopping-rights/guarantees-and-warranties
[2]https://store.blockstream.com/products/blockstream-jade-hardware-wallet
[3]https://libreddit.pussthecat.org/r/Bitcoin/comments/14qpp4n/blockstream_jade_cant_get_past_logo_after/
[4]https://libreddit.pussthecat.org/r/Bitcoin/comments/153bxnm/update_jade_couldnt_get_past_logo_after_firmware/
hero member
Activity: 560
Merit: 1060
March 28, 2024, 02:04:31 PM
#26
Can you explain more what exactly happened with your device?

Sure thing.
So I just turned it on after one month that it had been idle.
It woke up like the picture above...
I don't remember doing anything wrong, or forgetting it turned on.
As I have already said a few times, I use it in a stateless mode.
The memory is always wiped and every time I use it, I scan a QR code and load the wallet in memory for a short period.
legendary
Activity: 2212
Merit: 7064
March 28, 2024, 01:57:31 PM
#25
So, my Jade is officially dead, unfortunately!
Rip Jade. Sad
You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.
Can you explain more what exactly happened with your device?

I think about using the hardware to re-flash the software from Github. Do you think that's possible?
You can try to flash it again, I think instructions are posted on their github page, but make sure you are using code for this device, not for other devices that are similar.
hero member
Activity: 560
Merit: 1060
March 27, 2024, 12:06:20 PM
#24
What happened to it? Was it just like that when you turned it on or did you do something with it before that happened?
Everything on the screen looks inverted. I don't think it's your picture because the Jade imprint on the case looks normal.

Before you do anything, I would contact their customer support and explain everything in detail. Is the wallet still under warranty? If so, they must try to fix it for you or send you a replacement device.

Not only is it inverted, but it's also covering a small part of the screen. The other half is greyish.

I just turned it on after a month of it being idle and that's what I saw. I tried to charge it, but no luck... I will leave it open till it turns off and then I will charge again, in case it fixes.

I don't think it's under warranty. I don't care too much about it. I use it, but I can leave without it.

I just thought it was a good time to try something fancy, like installing a custom OS etc.
legendary
Activity: 2730
Merit: 7065
March 27, 2024, 12:02:09 PM
#23
What happened to it? Was it just like that when you turned it on or did you do something with it before that happened?
Everything on the screen looks inverted. I don't think it's your picture because the Jade imprint on the case looks normal.

Before you do anything, I would contact their customer support and explain everything in detail. Is the wallet still under warranty? If so, they must try to fix it for you or send you a replacement device.
hero member
Activity: 560
Merit: 1060
March 27, 2024, 11:43:46 AM
#22
Hi guys!

So, my Jade is officially dead, unfortunately!



I think about using the hardware to re-flash the software from Github. Do you think that's possible?

Since this topic is "Jade DIY", I thought it was the best place to ask this question.
legendary
Activity: 2268
Merit: 16328
Fully fledged Merit Cycler - Golden Feather 22-23
March 20, 2024, 02:30:17 AM
#21
I own a version based on the M5 StickC-Plus.
As usual, I like the possibility of owning a piece of hardware without the possibility of leaking the data of a potential Bitcoin user.
Buying from a central counterpart always allows for data leaks, which is not good if Samson Mow is right.
legendary
Activity: 2730
Merit: 7065
February 26, 2024, 11:22:49 AM
#20
The Blockstream Jade is one of the cheapest hardware wallets. Besides its affordable price at around €61, the device is also airgapped. If you use the discount code NAKADAI, you can get an additional 10% off and make the purchase even cheaper. I don't know for how long the code will be valid.
hero member
Activity: 560
Merit: 1060
October 24, 2023, 12:10:08 PM
#19

I liked this option: https://github.com/3rdIteration/Jade/blob/master/diy/readme.md

Is it following SeedSigner's (https://seedsigner.com/) footsteps, or am I thinking wrong? Is there any reason not to construct a seed signer? If you order the hardware pieces from separate stores, then it will not let anyone know you want it for Bitcoin.
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