Topic: JETWIN CASINO HAS OFFICIALLY REFUSED TO PAY ANY OF MY 25,000 DOLLARS IN WINNINGS (Read 926 times)

@Magdel2014

Do you have any updates? Have Jetwin been in touch with you?

Everything is correct. Almost everything that is discussed in the telegram is very similar to a fraudulent scheme, after which a given support specialist can disappear in an unknown direction.
The fact that they cannot touch the players' funds is complete nonsense.

seeing that jetwin never bothered replying to the scam accusation against them here in the forum and the half-assed reply they made to OP. I expected in a way that this will not go well for the OP. $25K is a huge loss. too bad forum members can do limited things in this issue.


Flag supported.

Flag supported. The more people become aware of the dangers of using the Jetwin website the more people might be protected. It is shocking they can just steal $25,000 from a user.

I opened a Type 1 flag on this casino here.


Buzz off with your hacked account.

They do not have a license at all, so the chance of getting your money back is minimum. You need to have a way in to start.
Did you lose it with Crypto or Fiat?

What are going to do next? You tried everything you could so what is your next step? They should not be allowed to get away with this because $25,000 is a lot of money.

Yes I have all obvious steps and answer these questions before the phone number that they provide is for a privacy Guardian number and the address they have listed in Arizona is a bogus address got a bank and a restaurant if not a casino  I've heard they are based out of karako but not really sure  I don't know what to do or where to go but  I'm very upset ⁷Multiple accounts was not any violation they had stated in an earlier email for 1 if my approved cashouts back in may that they dontdo KYC so multiple accounts was not an issue they do not do bonuses so that was not an issue

@OP

Have you taken any of these steps?:

Here are some options for you:

- Telephone them: +1.3478717726
- Email their customer support: [email protected]
- Post on their Facebook: https://www.facebook.com/JETWIN-664024503636052/
- Send a tweet: https://twitter.com/jetwinps

You have ways to get their attention. After you initiate contact on multiple platforms wait for their reply and post here to update us please. Also, please tell us how you initiated contact from the list above.

What solid proof have I not made readily available? They are keeping my 25,000 and I dont know how to get in touch with their domain registrar. I know it is cloud fare that the are protected by but I dont know what else to do

I have provided plenty of proof I dont know what more information or screenshots or proof you would need but I have plenty.. I have the transaction ids from the cashout requests all the emails to and from jetwin support all the screenshots of the telegram conversation I had with the supposed supervisor..... what else would you like

That really sucks. Still hard to believe the support would be such a scammy a-hole to you. Well, 2 casinos that I like and have never had any problems with personally (mind you I never bet big or won big) are:

betchain.com
bitcoinpenguin.com

The second one I'm sure allows U.S. players, the first one just maybe.

People are gonna say, "oh, but they also have bad reputations," and my answer is all casinos have user complaints about them. I don't gamble at casinos anymore but when I did I played at both occasionally over the course of a few years and nothing bad ever happened. So, make of that what you will.

Can you do me one small favor before you go? It would be good to put a warning flag on the account that opened the Jetwin thread here on the forum. That way people who visit the thread from here or anywhere on the internet will know that they are scammers. You can do this by first clicking here:

https://bitcointalk.org/index.php?action=trust;addflag=174244

and then choosing the middle option, "This user violated a casual or implied agreement with me, resulting in damages."

After clicking "Next", enter this thread as the flag reference:

https://bitcointalksearch.org/topic/jetwin-casino-has-officially-refused-to-pay-any-of-my-25000-dollars-in-winnings-5264451

Leaving the year/month is probably fine since you didn't assuredly get screwed over until August 1st. Then just check the box and click "Confirm". Thanks. This will help to warn others not to deposit money here.

Here are some options for you:

- Telephone them: +1.3478717726
- Email their customer support: [email protected]
- Post on their Facebook: https://www.facebook.com/JETWIN-664024503636052/
- Send a tweet: https://twitter.com/jetwinps

You have ways to get their attention. After you initiate contact on multiple platforms wait for their reply and post here to update us please. Also, please tell us how you initiated contact from the list above.

JEWIN HAS OFFICIALLY LOCKED  ME OUT OF MY ACCOUNT WITH OVER 25,000 DOLLARS NOT CASHED OUT. NO ONE WIL RESPOND TO ME THEY ARE STILL OPERATING I AM CRUSHED I JUST LIKE TO PLAY AT CASINOS I HAVE NEVER BEEN SO DEVESTATED OR FELT SO UNJUSTLY TARGETED. I DONT KNOW WHERE TO GO OR WHAT TO DO BUT I AM OPEN TO ANY SUGGESTIONS 

well they have disabled my account and locked me out of jt and stole over 25000 dollars i have heard nothing from anyone i havr tried to complain to noone seems to care and they still operate

I tried because they are not licensed ask gamblers can do nothing

That's because you weren't actually speaking with Jetwin on Telegram, it was just some rogue scammer. I think the scammer was doing what is called "email spoofing" to make it look like you were receiving an email from the official Jetwin support but in reality you were receiving email from the scammer. That's why this guy was asking you to send him bitcoin and then your login credentials -- he obviously doesn't work for Jetwin.

I know it doesn't look good but just keep at it. I would try to contact them directly through the website if that is at all possible, it looks like they have a Live Chat feature. Perhaps they will one day allow you to withdraw something. Sorry we couldn't have been of more help.

Not giving the final judgement but I believe they are really guilty on this case. And I don't think that they even care for their reputation here, they do not even care about it when the OP warned them about posting the issue publicly.
Plus they are threatening the OP if she continue to file a case against Jetwin.
Their "last level support" is very rude negotiating about the case, they are not being professional.

So maybe the best thing to do is to fight them (if the OP can) to the court to stop this kind of fraud.

That only mean one thing, they might be guilty of this accusation, but I hope they will solve this to save their reputation in the forum and for OP to get his big winning. It's hard because this is the only venue where you guys can PM the representative, if you do it on their site, I doubt they would respond if you are not the one who have the problem.

I left negative trust for the Jetwin representative in the forum with a note to revise it if the victim receives his funds but he has yet to log in.