Proof of jetwin theft https://imgur.com/a/ao8hdQ9
Or my Twitter posts @keesekristyn
Damn, that kind of customer service and approach was indeed unprofessional. Shouldn't they use the part of your winnings as your fees instead of making you send them the fees? BTW, what was their Terms and Conditions that they pertain to your case? But still, the bottom-line here is that their system lets you win that kind of amount yet they aren't legitimate enough to release the winnings, whether they get your KYC or not.
This Jetwin is a clear scam and they have no proofs that they aren't as they make their customers pay fees in which they must already give at the first place.
Also, I think this fits better on Scam Accusations section. Better move the topic.