Topic: joya.casino biggest scam they scam me with 1145$ (Read 535 times)

Then it's not a loophole, more like a bug on a severe level. And if OP tell the whole truth, that he didn't intentionally do so, then I think it's quite unfair to call him an abuser. I imagine, if we assume his story is the whole situation here, it'll be kinda hard to intentionally put himself in this situation, given all he can do is entering the amount he wanted to deposit and the rest is completely dependent on the payment provider.

So it's good to say that the casino is still buggy as they only release this casino for few months ago (based on their ANN posted here).

This is not related to your case but, say  are you using binance to fund your casino account/s? It's not good practice if you will ask me, they might ban your account or any CEX funding casino accounts.

They said that i get email of refund from provider payment but iam not get anything from them even email of confirmation of my payment i was not get ...also they can easily ask the provider payment for the proof that i get refund from them ....they are really so bad with payment as there is a problem before with them when i deposit 100$ i get in my balance 110€ and when i withdraw i get 110$ also sometimes they withdraw my money but it was still in my balance for 3 days for example when i request for withdraw 100$ ...the 100$ i received it in my wallet but in my account balance in casino not cut so even i can play with it again but iam not and i go to tell them that iam still my balance have 100$ why after that they delete it.  So they are really bad with payment and they don't know even what happened

Ah yeah, it's more like payment gateway, i guess.

I assume this "cheating" or more like abusing the loophole of the payment gateway and the casino, as they "refunded" $1083 (the difference of OP input and the amount he sent) to OP, yet the balance of $1083 (OP sent) is still on the casino and the OP is able to play with it, even tried to withdraw  the $1000 and $145. And yes this is more like unintentional and honest mistake of OP when sending the deposits as this loophole shouldn't exist in the very first place especially to a payment provider.

Though the refund doesn't have a proof yet, it could be helpful they can provide it so OP can really get his refund from binance.

This "payment system" made sense and could probably be what their representative tried to convey, though I don't understand how is this "cheating", if the refund of the value difference was done immediately and OP did not do it intentionally. According to OP, the next screen shown after he inputted USDT 15 as the amount he intended to deposit, was the sending confirmation, where he can't [the way I understand it] "manipulate" the amount being deposited.

I've send the email, let's hope their representative come back here with a proper explanation and txID. If they did the refund, there is still a hope for OP to recover his fund by asking Binance to process the credit to his account with the said txID.

thanks for this, I am not really sure if I misunderstood what the OP wrote(maybe I did) but base on his post, it seemed that casino.guru was in his favor and informed him that the casino has sent a refund to him but op claims that he hasn't received any refund from the casino, that's why I wrote that reply to him. anyway, again, thanks for clarifying it for me.

Yes totally mess up, and the (company) should be liable as there should be at least clear warnings that any overflow will be returned and could be lost !

I don't know for this case if there is a chance that binance respond favourably and accept refunding the user ! ??🙄

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Following the deposit tx, if a refund was made, it wasn't directly from the original receiving(deposit) address.. so any request to binance need first to be accompanied with a "claim" of the refund tx from the company!


Either the action of closing the case and banning is very misplaced from joya.casino!

I think it's time to get joyacasino to give a better explanation that could probably clears a lot of confusion. I saw that they went offline again, so I attempted to replicate previous attempt, by reaching through their live support to convey a message to their colleague to return to the forum.

Unfortunately, I got one that seemingly has tendency to overcomplicate things.






I'll send them an email tomorrow morning. I have a feeling that I'll need to write a short summary of what happens

This is really a mess up of the payment method used, and a huge expensive loop hole and BS decision they make for a refund.

They make their user input amount to deposit, but if the amount inputs and the amount they (payment method) received is not the same, say the amount deposited is higher, then they will calculate the difference snd refund back to the wallet of the sender without asking what wallet they should make the refund. Yet the total amount of deposited shows in the casino account.

The OP uses binance based on txid, now since the payment method uses the sending address which is binance, then binance received the refund if the payment method really made the refund.

That's why OP didnt see any amount on its account for the refund because binance have it. So basically he was robbed and banned on the casino for the messed up of the payment method.

Sir in website casino you put amount of deposit and next screen show just the information of send so i send 1098$ as i was play in other casino you get any amount of deposit you made and yes i get 1098$ in my account in joya.casino as my deposit

And about my txid iam already put it in above and that it

https://tronscan.org/#/transaction/a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434


Or just txid
a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434

Emm...? Correct me if I'm wrong, the new payment method, they require you to input the amount twice? The amount you intended to deposit and the amount you're willing to pay to get that deposited? And you paid USDT 1,098.8?

What prompts you to typed in 1,098.8 instead of 15? Or is that set automatically? You only typed in 15, and the next screen shows that you'll be deducted 1,098.8 in total, that includes the intended withdrawal and the tx fee [in other words, 1,083.8 is the tx fee]?

Can you please copy that txID here? Perhaps it'll help people understand things easier.

Hi sir let me explain you what happened good i was not play with site for a while..and when i get message from support that the games is back iam immediately open casino and want deposit i see new payment method so i try it i was input 15$ to see what happens next so in next they redirect me to provider of payment and there is no input so iam immediately send 1098$ usdt and this screenshot for it so in joya.casino i see my balance is 1098$ and when i want withdraw they blocked me and  as you see they told me the provider send me email of refund but they not ...and if there is refund so let them show the proof...also iam go to provider payment said story to them and told them iam not get refund ..so they told me speak with your casino not with us

This screenshot of my payment
https://talkimg.com/images/2024/05/02/rkEBo.jpeg

It's there on OP's CG's complain thread, available for public to read




And you understand this wrongly. It's the exact opposite. CG ruled the case in favor of the casino, with findings that the OP breached Joya's TnC and acted in fraudulent behavior, and that the casino had fulfilled their responsibility to the player.

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joyacasino, combining your explanation here and what's available for public to read in CG, do I understand the situation [according to your side] correctly as below:

1. Your system require players to manually input the value they deposited
2. OP deposited 15 USDT
3. OP manually wrote 1,098 USDT, resulting a value difference of 1,083 USDT
4. OP used this difference [1,083 USDT] to play
5. Your payment provider and you detected this fraudulent behavior and refunded the 15 USDT

Am I warm?

Sir the screenshot i share that show i was speak to provider of payment method (conispaid) because iam not get refund from them as what joya.casino was said

Sir they are theft the joya.casino and the provider of payment that they use they just steal my money

And i will share what Casino.Guru said to me when i back to my home

would you mind sharing a screenshot of casino.guru where they said that you got the refund? the screenshot you currently share doesn't say that you have received the refund. also, when did they send this to you?

@joyacasino, the OP claims that casino.guru has ruled the case in his favor, are you planning to honor the decision casino.guru made?

Hello everyone i got reply from Casino.Guru they said that i get refund and they closed my case.

Iam not get any refund and if iam not sure 10000% i will not swear of my kids bcz just 1000$ also if iam get my refund why i would go to provide and tell them that iam not get any refund and this screenshot of the reply of them and that was before days

Also i can give my Gmail account to @holydarkness
To enter to my account Gmail and let him see if iam really get any email refund or no

Also why joya.casino not show 1 proof that i get refund? Just why? Absolutely because iam not get my refund and they are lying

https://talkimg.com/images/2024/05/02/r3JsG.jpeg

Hi Mr robelneo yes the ball now with them let them show me the proof 😃 .... about me iam sure 1000000% there is no hash ID or any kind of proof

I'll back up for proof of refund, OP seems very confident that Joya casino cannot show a refund proof and if this is the case then Joya casino will lose its reputation, during a dispute you cannot lie if you lie to one you will to all of what you're saying, the ball is on Joya casino now to show the proof of refund and refute what OP is stating that he did not get any refund.

Hi sir thank you very much for help me and iam sorry because my English not very well... by the way they can't show any proof of hash txid or any kind of proof because iam swear they are lying for everything

What do I think? I think I am sure that OP were not trying to say that he's satisfied with the condition needed for the withdrawal, nor did he get any fund. The case was not yet resolved according to OP, quoted below the line, while joya claimed the exact opposite.

So, joyacasino, it will be very much appreciated if you can show the proof of refund. I believe it will not be too hard to procure a TXID for that said refund.

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This is a sad story but I wonder why you guys will not learn. You left good casinos that are big and reputable with years of track records and minimal complaints and went for Joya.Casino, you guys cannot learn or be smart in thinking. If a well-established casino cheats me, I will accept my fate if my money can't be retrieved back having fully known that I was not gullible in my choice after all. I will only take it as part of life, but this is unlike the casinos which do not have that big name or track record, the risk of dealing with them is too high. Working with good names in many fields has helped me till today and despite investing online since 20 years ago, I am yet to be scammed by any. This is because I think well before commenting my money anywhere and I do my research thoroughly to minimize the cheating potential.

The way the casino acted is so unprofessional as well, and it truly proves that your money was never safe in the first place. Such a casino may only honour a small withdrawal but could give excuses not to pay a sizable amount. Everyone wants to open a casino business, that's the problem.

Thank you for trying to help this guy so far and I feel for you to have been reading his English from the beginning till now. I can only suggest to the guy to find someone who would write the situation better for proper comprehension as his English is obviously bad and not helping the matter.

Notwithstanding, despite his English, I believe he was trying to say that he has already satisfied the condition needed for the withdrawal, so I think that shouldn't take us backwards anymore, even as Joya.Casino did not disagree with that. Nevertheless, what Joya.Casino alleged is not uncommon in a dispute like this, and as usual, no evidence is provided in that regard to truly show that the guy was guilty. Anyone can say anything to cover up something, talk is cheap, it's evidence that proves a fact.

As it is now, I think the OP should post all the initial support responses to be sure whether or not they tally with the claims of Joya.Casino or their claims are mere afterthoughts. What do you think?

Any of you two --or better yet, both of you, as it's always nice to hear the whole story from both sides-- can you please tell us what transpires, preferably ELI5 mode, if it can't be in a good English? I am sorry, I am not trying to be condescending and insulting your English, but I really really don't understand what happens.

What is it with putting an x amount on deposit and put another amount [y] on wallet, and yet another amount being returned. Without these, I can't get a better understanding of what happens.

If anyone else understand what transpires, I will really appreciate if you would step in and explains to me.

You are lying iam swear of my kids that iam not refund or get any email of refund from that provider (Coinspaid) go and check with them good if iam received from them any refund i will apologize and delete everything..

Hi, thank you for finally coming here.

Do you mind to rephrase or perhaps ask someone else from your team to explain the details of the situation? I am sure I don't understand what transpires. I tried to see if your explanation on CG is more understandable, but when I made this post, that entry of yours is still made private.

Hello dear members,

This player placed his complaint on Casino Guru also, and we provided their Complaints representative with all the evidence regarding this case. We detected a big fraudulent activity from the player's side as he tried to use the hole in the system and unfortunately succeeded but just a bit. We've noticed that after we spoke with the payment provider that provided us with the history of the transaction of the mentioned player. He tried to find the hole in the system. This is the story: The player put the amount on our site 15sudt for the deposit, and on his wallet put the amount of 1098 usdt. Our system is made to show the the amount that is deposited and not that is got entered, so even though he enter the amount of 15ustd on the balance has shown the amount of 1098 and the payment provider "Coinspaid" immediately do the refund of the rest amount, so 1083 is getting back on his wallet and start playing with that amount on our site, which is a BIG fraud. He was also connected with another player from the same country who did exactly the same thing, so we've lost a lot of money regarding this fraud, so we declined their winnings and banned their account permanently. Unfortunately we are not able to attach the details here on the forum as those information are very sensitive and are not protected. We are not running away from this matter, and we will accept any complaint so we have all the evidence prepared. We would like from the player to notify our licensor Curacao, and we will react immediately because we are the damaged side.

Thank you for your understanding.

Joya Casino Representative

It's been a couple of days since my attempt to reach them through DM and we still heard nothing back. As promised, I am trying other ways to communicate with them and bring this case to their awareness. They don't seem to have a telegram group where I can notify them there, nor a TG contact that I can reach personally. Thus, I resort to their live support:



Let's hope this will get things back in motion.

Its ok i can wait and thank you very much for help sir

Do you mind to wait for a little while here when we try to deescalate the situation? I've reached them through PM and inform them about this situation. acroman08 did as well, several hours after me. I'll wait for a couple of more days before trying other means of contact to reach them.

If you still insist on going to go with the court though, then you're more than welcome to do it. Unfortunately I can't provide you a contact of good lawyer.

Anyone here knows any good lawyer for this case please?

If they come here now and open my chat again i will post and show everything but they will never ever do that as they are scam people

it would have been so helpful if you could post images but seeing on your post that they block you from their chat before you can take any screenshots, I understand.

anyway, I checked the forum account of joya.casino's representative(joyacasino) and it seems like they visit the forum from time to time so I left a PM informing them about this thread and hoping they could give more info about your issue and perhaps get it resolved.

Think you for this investigation sir iam really appreciate it

I tried joya before I seen them here, responds to support tickets comes from their own domain, but though reviewing the messages received I have found a similar email received on 5 of march from the (Alex joya)/from the same gmail address !!    
https://i.postimg.cc/d3shTcjY/Screennn-1-e.jpg

As others have said, they have a signature campaign here that runs for one week only to everyone surprise, maybe they didn't get the output that they want or just don't know that signature campaigns is one of the best method to promote their platform here.

In any case, it was a something unexpected that someone will accused them this early in the community. So let's see how @holydarkness can involved the said casino here and to answer. Perhaps they still don't know how everything works here as again. But hopefully if they wanted to stay here that long, then at least we need to hear their side of the story.

First I wanted to say that I have never even heard of this casino before and then I found out that they already created an ANN thread here about a month ago. According to the whois record, their domain was registered more than a year ago, but according to web.archive.org, it seems that the casino became operational only at the end of last year (before that, the site redirected to some other domains). So it seems that this is a relatively new casino with a not yet established reputation.

I will try to find more info on them in the meantime until their rep comes out on this issue.

If they expected any visible returns after one single week, they would be the worst guys in marketing matter I ever heard...
But it's just not acceptable neither explainable to ban a customer from live support right after an unsuccessful withdrawal.
And there is a third red flag, the very first post of their first ANN pointed out negative reviews on Trustpilot. And another guy few posts below quoted very weird, unsual and dubious KYC requirements.
It smells bad for me.
https://bitcointalksearch.org/topic/m.63350737
https://bitcointalksearch.org/topic/m.63350148

Thank you! I was quite surprised about this too, that their email come from a personal Gmail [not even google for business] instead from their own domain. I wanted to check if their support was indeed addressed to a Gmail address, but I somehow can't access their page from any devices and browsers, though I can do it just fine when I made my first post on this case [I was looking at their sub-license situation].

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Okay, noted about this. Let me try to invite their representative here and give their side. Hopefully I can reach them.

Hi mate after they told me you need to wager 1x iam just said to them this( sir iam already was wager it more then 1x can you check it please) after that they said to me ( after i checked you are right but you need to request new withdraw)

I see that the email is from an [ Gmail,com ] address ?!!  🤔🤔🤔


Is this normal ?  It is possible that the whole case is a fraud from an agent??!


Try emailing [email protected] with all references/evidences on attachments! ...

Most new casinos run signature campaigns for sometime and when they don't see any results then they most probably give up on the idea of signature campaign. That could also be true in case of joya.casino, however as now they have an scam accusation against them, then I also think that they might have been either hacked or they are trying to do rug-pull and scam exit with the players.

The casino seemed a good one in its initial days, and it attracted some players who liked that platform, but after a few months of operation they got an scam accusation against them. Why would a legit casino ban an account of a player when that player just want to withdraw his/her funds even he/she has completed the 1x wager requirements.

This seems like a shady sign to me, it would be great to hear from Joya.casino's representative that why that happened with the player who created this scam accusation post against them. If they want to do business for long term then they should solve the issues of the OP. Meanwhile I also recommend everyone to be careful from that casino.

For a new casino to have a complaint this early is not good, why would they ban your account right away just because you asked for withdrawals, the representative has not logged in for the last four days.

And checking their trust profile they have a neutral report of being unprofessional on their campaign, although this has no bearing on your report, still follow the right format in your report.

I recommend that people stop playing on this casino until this is resolved.

I took a quick glance at your post history and umm... just to be sure, when that problem arise and you were in first contact with the support [the one where they confirmed that you've fulfill the wagering requirement] or on other chat with them, were you talking in a good manner?

I know it's quite strange [let alone sounds very sensitive and insecure] but... casinos have this rule of rude behavior towards other player and their operator, and looking at your post on their thread, I somewhat feel the need to cross that possibility from the list.

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It's already moved.

Hi mate no i don't get chat-transcrpit

And this show my username with them also i was deposit after this message from them that inform me the games is back
https://ibb.co/mRRxWvQ

Unfortunately it seems their signature campaign has been halted suddenly. Maybe they've been hacked/stolen internally or from outside, or maybe it is an exit scam. To be honest, it's surprising to build a casino platform and launch a marketing campaign, for scamming few people and few hundreds or thousands dollars at most. They will be quickly tagged and badly rated on review platforms if they act like that.

Hi

Did you not get/request Chat-transcript to your e-mail after the conversation ??

Can you show us registration or any email from them with your username visible on it ?

Also try re-contacting the support from your registered e-mail !
I'll suggest you to take your time and review and verify your message using like this tool and translate it to your native language after that to ensuring there is no misunderstanding before you send them your message/email !



*Post a message asking kindly the moderator to move this topic to scam/accusations board and put a quote/link to this topic on your message on their ANN thread!!

Hi sir thank you for this help and yes as you said iam even wager it more then 1x and they confirmed this to me as they said to me  yes you are right but you need to request new withdraw ...iam told him how to request new and my 1000$ not back to my account then also after i made request for the other 145$ they blocked me and everytime iam enter chat from new device after they see my username lightbet they block me from chat you can try now with them from your device just go to live support for them and tell them that your username is lightbet they will block you from chat and the chat button will disappear from you

Thank you for bringing this to my awareness.

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Alternatively, OP can just move the topic to scam accusation board and edit the opening post with the preferred format. I think it'll be better than having two threads for the same topic.

And yes, they do have an ANN here [I'm just learning about this too, LOL], as well as had a campaign for one week. I'll notify their representative once OP complete the thread as best as they can.

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OP, please move this thread to scam accusations board? The button to move a topic will be at the bottom left of this page. Only you and admins can do that. And it'll be very much preferred if you can edit your opening post to match this format as it'll make things easier to understand at glance.

Meanwhile, just to be sure there is no miscommunication and misunderstanding, I understand that you deposited USD 1,098, wagered 1x of that amount, and ended up with USD 1,145?

You should open a topic in the Scam accusation section because your topic will certainly be locked or deleted by a moderator since scam accusations don't belong to this section usually.
Do you know if this casino has an account or an ANN thread here btw? If you're right you can ask for a red tag from any DT2 member and a warning flag on their account.
You can also submit your case to casino rating platforms such as AskGambler or Casino Guru.

Hi sir thank you for suggestion the problem is they blocked me also from convention in live chat so its disappear from me i can't enter it....the video that i uploaded in YouTube its just to show how they blocked me from chat and disappear from me immediately after they see my username lightbet

And they not give me any reason they just scamer people

Please upload the screenshot that you mention on the youtube video on talkimg.com so that we can see the flow of conversation between you and the support.

Your narrative show unprofessional their support for handling concerns about withdrawal especially when they are giving order without verifying the details of your account withdrawal information. But again this is just your plain text so please provide the screenshot of your conversation to establish a strong case against the casino in question here. I’m curious if they gave you a reason for holding your withdrawal or they just banned you without any explanation.

@holydarkness is very good on investigating this kind of cases.

Hi everyone before everything my account with this casino joya.casino its fully verified with all documents my username is lightbet
And after iam deposit 1098$ iam up it to 1145$

And this hash for deposit it 1098$ usdt trc20

a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434

So when I request withdraw 1000$ i don't get anything i go to live support and they told me that i need to wager it 1x i was said to him that iam already was wager it more then 1x he said let me check after he check he said you are right but you need to make another request i was said to him how to make another request and the 1000$ still not back to my account he said ok wait then iam waiting 12 hours and nothing then i ask them they don't said anything then i told them also i will made withdraw with 145$ and also nothing i get after that they banned my account and banned me from chat support also its disappear from me and when i come to them from other devices after they know my username they also block me from chat and this proof for how they blocked me from chat after they know my username

See video
https://youtu.be/prdZu7thQH8?si=zCpLM21aHNMKJhOV