Kraken account locked, support isn't helping, what can I do? - page 2.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: rodrigoext on December 20, 2017, 05:35:13 PM

Hi Kraken-Septimus,

Thanks for the answer.

I already contacted support with ticket #1102577 and sent my selfie two days ago.

I am waiting anxiously to unlock my account and return my trades.

Hi rodrigoext. It looks like your issue has been resolved. We'd suggest following the steps provided by Danny for securing your account. Happy trading!

rodrigoext

newbie

Activity: 4

Merit: 0

Quote from: Kraken-Septimus on December 20, 2017, 03:43:36 PM

Quote from: rodrigoext on December 20, 2017, 03:06:49 PM

Any news?

I've the same problem.

Hi rodrigoext. I'd suggest that you open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.

Hi Kraken-Septimus,

Thanks for the answer.

I already contacted support with ticket #1102577 and sent my selfie two days ago.

I am waiting anxiously to unlock my account and return my trades.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: rodrigoext on December 20, 2017, 03:06:49 PM

Any news?

I've the same problem.

Hi rodrigoext. I'd suggest that you open a ticket here and escalate that ticket using this form. Thanks for your patience.

rodrigoext

newbie

Activity: 4

Merit: 0

Any news?

I've the same problem.

aisaacs

newbie

Activity: 3

Merit: 0

Kraken support has been quite helpful so far. They've sent requests for additional info and ID verification which seems to indicate that they're serious about account security. Hopefully now that I've sent everything over things will resolve quickly.

BingoDog

hero member

Activity: 658

Merit: 505

I have to say I'm surprised with such information about Kraken. I've also read similar about Bitstamp. So what is happening with all this legitimate and trustworthy exchangers? Is their customer support realy so bad or they just aren't prepared for increased number of users and issues whic therefore appear?
Anyway, if some security rules or terms of use are changing users should be informed about that on time in their best interest.

aisaacs

newbie

Activity: 3

Merit: 0

Hi, I just ended up having the same issue. I don't remember if I made a master key or not but I tried all possibilities of what I might have used as a master key but nothing worked. I've contacted Kraken support. Hope it gets resolved quickly.

colevineyard

newbie

Activity: 3

Merit: 0

Just an update for other's who this happened too. Kraken was super nice and worked to get my account back within 48 hours. Not sure why they have a bad rep on the tread.

colevineyard

newbie

Activity: 3

Merit: 0

Hi I just had the same experience. I tried to turn on 2FA and Kraken of course got multiple 502 errors the entire time I was trying to set it up. Now I can't get back into my account. I tried contacting their support and raised the ticket and haven't heard anything. Can someone please advise- Is this normal to not hear anything? How long does it take get back in? Can't I can'' anyone?

lablab03

full member

Activity: 1064

Merit: 112

Hmm. I think even you forgot the 2FA theres are some ways to unlocked your account. Like the secret question and the secret answer. Or the second code backup incase of emergency. Did you keep it? Will that is the only way to help you out on that issue.

feather812002

newbie

Activity: 6

Merit: 0

Quote from: Kraken-Septimus on November 13, 2017, 02:04:17 PM

Quote from: feather812002 on November 12, 2017, 08:03:59 PM

Hi,guys
I still make a stupid mistake that locked my account , can you help me unlock this ? I already send request to support.kraken.com, and escalate the ticket from your post url,
My ticket number is 849648
My user name is:X ,my email address is :X
Please help me unlock it ,I already lost so much opportunities.

Thanks so much !

Hi! Please remove all sensitive information from your post and escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form.

Thanks for you reply , I have remove all sensitive information from my post .
And I already get a email from Suri (Kraken Support).
He tell me I need answer some security questions in this mail.
I already add my answser in this email and send it to [email protected].
Can Suri get my answer in a timely manner?
I can't log into my account ,so I can't review my request in the support center.
I only send and reply by email.

If my answser can't send to Suri by email ,please let me know and how can I send the answer to Suri by other way?
Thanks again!

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: feather812002 on November 12, 2017, 08:03:59 PM

Hi,guys
I still make a stupid mistake that locked my account , can you help me unlock this ? I already send request to support.kraken.com, and escalate the ticket from your post url,
My ticket number is 849648
My user name is:X ,my email address is :X
Please help me unlock it ,I already lost so much opportunities.

Thanks so much !

Hi! Please remove all sensitive information from your post and escalate your ticket using this form.

feather812002

newbie

Activity: 6

Merit: 0

Quote from: Kraken-Septimus on September 12, 2017, 05:13:40 PM

Quote from: z1926 on September 12, 2017, 08:33:21 AM

Found a number, for "Payward, Inc." aka Kraken: (+1) 650-434-2889

Here is one other number they apparently used in the past, another anonymous mobile number: (+1) 916-267-4413

We do not have any support phone numbers. Any that you find that aren't publicly listed on our website are most likely not actually associated with Kraken, are scams and/or phishing attempts by criminals attempting to steal your money and/or identity.

Hi,guys
I still make a stupid mistake that locked my account , can you help me unlock this ? I already send request to support.kraken.com, and escalate the ticket from your post url,
My ticket number is 849648
My user name is:x ,my email address is :x
Please help me unlock it ,I already lost so much opportunities.

Thanks so much !

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: dreamer81 on November 09, 2017, 01:44:52 AM

To the OP. Care to explain how you got your account unlocked. I'm in the same situation. Been without my account for almost a week now.

Hi dreamer81. Please create a ticket here and escalate that ticket using this form. From there you will receive instructions on how to unlock your account.

dreamer81

sr. member

Activity: 616

Merit: 252

To the OP. Care to explain how you got your account unlocked. I'm in the same situation. Been without my account for almost a week now.

nemesis3

member

Activity: 63

Merit: 10

This opportunity will soon be no longer a

I have open 3 year's before a kraken account, but now when i will to login it's say put master key but i have forgot mi master key.
I have send a tiket to the support, mi case was solved in 3 days, but mi 2-fa was enabled, chance i have still the same phone en the 2-FA in mi phone Kiss

If you have the 2-FA on no hackers no support can in Wink

Kraken is a good exchanger, but d'ont gambling witch the security...

1Referee

legendary

Activity: 2170

Merit: 1427

Quote from: Kraken-Septimus on October 20, 2017, 03:37:41 PM

I would suggest to everyone that you have 2FA enabled at all times and follow our guide on securing your account.

You would suggest that everyone should have 2FA enabled? How about forcing people to set up 2FA at the time they sign up there? This is not just directed at Kraken, but concerns each and every exchange out there. STOP accepting noobs that aren't willing to protect their account with 2FA! It's obvious that people themselves won't do it for whatever reason, so the exchange should force it through by default. It's frustrating that people are looking to enjoy the highest level of security when it comes to their bank account, but fail to do so with with crypto. Lips sealed

Pointing people to whatever explanation page will not help, it's the exchange that should act here to deal with this problem once and for all.

warningsigns

hero member

Activity: 896

Merit: 1082

I said it before and I will say it again. The only safe coins are those stored in a wallet whose private keys you and you alone know and control.

Storing large amounts of coins in an exchange is playing with fire. Anything can happen anytime.

Store your coins in your own non-online wallet on a safe device.

Trade on an exchange and immediately migrate the coins to your offline wallet. Paper wallets have my fullest confidence and faith. Store multiple copies of them in safe locations. A bank's safe deposit box, for example. Or just like I do... I emailed half of the private key to myself and the other half to another trusted email account.

When you put your coins on an exchange, you effectively surrender control and ownership of those coins to the exchange. That account balance you see on your laptop's screen is just numbers and nothing else. It's just like a bank's online banking site telling you your balance is $5000 but the cold hard cash is stored in the bank's vaults. Unless you are actually holding that money in your hand, it's not yours.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: JammyJimmy69 on October 20, 2017, 12:30:35 PM

Kraken have just responded to my buddy - they are scammers!

He's just had his account unlocked and it took 4 days which, in itself, is totally unnacceptable. However, it gets worse as he's just logged on and all of his coins are gone even though he emailed Kraken a snapshot of his coin balances and recent blockchain evidence of transactions.

I logged onto Kraken straight after, traded all my coins on there to ETH and moved to my hardware wallet. I now have nothing on Kraken and will never use them again, it's not worth the risk. It seems like they are as bad as Bittrex!

WARNING... IF YOUR KRAKEN ACCOUNT IS DISABLED, IT LOOKS LIKE YOU WILL LOSE ALL OF YOUR COINS !!!

Withdraw everything from Kraken while you still can!

I'm sorry that your friends coins were stolen. This is an unfortunate incident that we always want to avoid. Typically we see this happen when a client's email is compromised and they do not have 2FA on their Kraken account.

I would suggest to everyone that you have 2FA enabled at all times and follow our guide on securing your account.

JammyJimmy69

member

Activity: 79

Merit: 10

Kraken have just responded to my buddy - they are scammers!

He's just had his account unlocked and it took 4 days which, in itself, is totally unnacceptable. However, it gets worse as he's just logged on and all of his coins are gone even though he emailed Kraken a snapshot of his coin balances and recent blockchain evidence of transactions.

I logged onto Kraken straight after, traded all my coins on there to ETH and moved to my hardware wallet. I now have nothing on Kraken and will never use them again, it's not worth the risk. It seems like they are as bad as Bittrex!

WARNING... IF YOUR KRAKEN ACCOUNT IS DISABLED, IT LOOKS LIKE YOU WILL LOSE ALL OF YOUR COINS !!!

Withdraw everything from Kraken while you still can!

Topic: Kraken account locked, support isn't helping, what can I do? - page 2. (Read 2603 times)