Kraken account locked, support isn't helping, what can I do?

LeGaulois

copper member

Activity: 2940

Merit: 4101

Top Crypto Casino

Quote from: JammyJimmy69 on December 16, 2019, 06:48:22 PM

As soon as you login to Kraken, withdraw everything immediately and stay the hell away from them. They have regular outages and it's a nightmare to recover a locked account. Kraken won't be around for much longer, so take what you can out asap!

You must be joking (or drunk Cheesy

), the company is launched for ~8 years, do you really think it will disappear like that?

Kraken is one of the most reliable websites around, with real trading volume, not filled with wash trading like with Binance, Huobi and so on. Yes, I can show evidence/data.

They have a very high standard when it comes to security, they successfully passed so many IT security tests than 75% of the crypto exchanges aren't able to. Guess why this site is one of the only ones that has never been hacked. Not like Binance and the very long list.

The support is handled by real people, not by bots sending canned replies like others, i.e. Coinbase

JammyJimmy69

member

Activity: 79

Merit: 10

As soon as you login to Kraken, withdraw everything immediately and stay the hell away from them. They have regular outages and it's a nightmare to recover a locked account. Kraken won't be around for much longer, so take what you can out asap!

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: alphaomega23 on November 23, 2019, 09:31:57 PM

I just had the same problem. I transferred a fair amount of XTZ to Kraken, to have some would be ready to trade if the price increased. The price increased yesterday, and when I logged in, I received a "Account Disabled" message.

I am tier 4 verified.

Opened a ticket (ticket 2626651). Got a "we are looking into it" message but nothing else.

If the price falls before I can sell, I am done with Kraken.

Hi there,

Thanks for reaching out. Conor here, from Kraken.

I'm sorry to hear your account was disabled. This is typically a result of too many failed login attempts.

I see your ticket has been responded to by my colleagues to request more information. As soon as you follow the steps requested and reply we can move ahead with verifying your ownership of the account and then unlocking it.

If there is anything else I can help you with please let me know.

alphaomega23

newbie

Activity: 10

Merit: 0

I just had the same problem. I transferred a fair amount of XTZ to Kraken, to have some would be ready to trade if the price increased. The price increased yesterday, and when I logged in, I received a "Account Disabled" message.

I am tier 4 verified.

Opened a ticket (ticket 2626651). Got a "we are looking into it" message but nothing else.

If the price falls before I can sell, I am done with Kraken.

EatMorePussy

newbie

Activity: 2

Merit: 0

The priority to resolving issues is someone's screen name ? That is one of the dumbest responses ever. I am pretty sure She-Man is worse.

Shamane

member

Activity: 96

Merit: 10

Quote from: EatMorePussy on January 18, 2018, 11:29:38 AM

I am extremely upset with Kraken support. January 6, I transferred funds to Binance to purchase Tron. After making the transaction , I checked my status at Binance and it said they did not accept anything but Tron, so I cancelled my order. My account was locked by me so the funds would not be lost. I have gotten auto replies from Kraken every time I e-mail them and nothing but silence. There is no excuse for such poor support. I wish they would contact me and let me know what is happening. I guess that is too much to ask.

the pseudonym you have chosen is revealing....
The respect you ask others to respect you, you obviously do not consider the duty to others....
If I had to answer you as part of a business, then I would always put you at the bottom of the pile and would only do so when I had no one else to answer....

EatMorePussy

newbie

Activity: 2

Merit: 0

I am extremely upset with Kraken support. January 6, I transferred funds to Binance to purchase Tron. After making the transaction , I checked my status at Binance and it said they did not accept anything but Tron, so I cancelled my order. My account was locked by me so the funds would not be lost. I have gotten auto replies from Kraken every time I e-mail them and nothing but silence. There is no excuse for such poor support. I wish they would contact me and let me know what is happening. I guess that is too much to ask.

ithis

newbie

Activity: 2

Merit: 0

I would like to thank you to KRAKEN team.
They solved my problem after escalate the ticket.

Thanks once again.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: ithis on January 14, 2018, 07:37:48 AM

Hi,

I have a same problem like you. Little bit longer about 4-5 week, also created lots of emails lots of tickets with no response. Kraken give me after every login bad stupid alarm - your account is temporary blocked. Reason? Who knows. And I think there is a one simple solution for that. If you deposit your money from your bank Kraken know your banking account details so why we - users can´t sent for e.g. 1€ or 1 dollar from that bank account back to Kraken to verify our identity. There is probably no chance to compromise both Kraken account and bank account at a same period of time when issue is pending.
Why things are solving so dramaticaly? I know that some big companies with more level of Tier has a bigger chance to unbloked their account but ordinary people are same people with the sama problems. Is there any justice?

Uhm? Tongue

Newbie user.

Hi ithis. If you haven't yet, please open a ticket here and escalate that ticket using this form. Thanks for your patience.

Please drop by our Bitcointalk thread if you need anything else!

ithis

newbie

Activity: 2

Merit: 0

Quote from: ?? on ??

Hey guys,

I'm having the same problem right now. Not sure if Kraken customer support is being overloaded by the crypto boom, but my support ticket #978544 has been created a month ago, escalated two weeks ago. Still no informative response so far. When can I unlock my account?

Thanks.

Hi,

I have a same problem like you. Little bit longer about 4-5 week, also created lots of emails lots of tickets with no response. Kraken give me after every login bad stupid alarm - your account is temporary blocked. Reason? Who knows. And I think there is a one simple solution for that. If you deposit your money from your bank Kraken know your banking account details so why we - users can´t sent for e.g. 1€ or 1 dollar from that bank account back to Kraken to verify our identity. There is probably no chance to compromise both Kraken account and bank account at a same period of time when issue is pending.
Why things are solving so dramaticaly? I know that some big companies with more level of Tier has a bigger chance to unbloked their account but ordinary people are same people with the sama problems. Is there any justice?

Uhm? Tongue

Newbie user.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: bucciarati on January 05, 2018, 06:05:37 PM

Quote from: Kraken-Septimus on December 20, 2017, 03:43:36 PM

Quote from: rodrigoext on December 20, 2017, 03:06:49 PM

Any news?

I've the same problem.

Hi rodrigoext. I'd suggest that you open a ticket here and escalate that ticket using this form. Thanks for your patience.

hi kraken-septimus, i followed your suggestion and compiled the escalation form to try and have a response. i lost my 2fa access due to phone hardware failure, i was able to recover my google auth because of stored password but didn't know that google do not recover your access! i learnt it the hard way..

anyway, if you can help i would be very grateful since now is almost a week without a response

thank you again

Quote from: ?? on ??

locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1277015.
Thanks.

Quote from: ?? on ??

Hey guys,

I'm having the same problem right now. Not sure if Kraken customer support is being overloaded by the crypto boom, but my support ticket #978544 has been created a month ago, escalated two weeks ago. Still no informative response so far. When can I unlock my account?

Thanks.

Hi Guys. Sorry about the delay. We're receiving a huge influx of tickets at the moment and we're getting through them as efficiently as possible. If anyone hasn't escalated their ticket yet I would suggest doing so with this form.

Please drop by our Bitcointalk thread if you need anything else!

bucciarati

full member

Activity: 700

Merit: 108

Quote from: Kraken-Septimus on December 20, 2017, 03:43:36 PM

Quote from: rodrigoext on December 20, 2017, 03:06:49 PM

Any news?

I've the same problem.

Hi rodrigoext. I'd suggest that you open a ticket here and escalate that ticket using this form. Thanks for your patience.

hi kraken-septimus, i followed your suggestion and compiled the escalation form to try and have a response. i lost my 2fa access due to phone hardware failure, i was able to recover my google auth because of stored password but didn't know that google do not recover your access! i learnt it the hard way..

anyway, if you can help i would be very grateful since now is almost a week without a response

thank you again

kurtanton

newbie

Activity: 4

Merit: 0

Done!!!

I´m in...

Thx Kraken Support!
(and the Guys here...)

kurtanton

newbie

Activity: 4

Merit: 0

Quote from: kurtanton on January 05, 2018, 04:11:13 AM

request 1203861, Account temporarily disabled

After reading here tonight, I sent the form presented here to Kraken. At 02:12 reply by mail:
Thank you for contacting Kraken. Your support escalation request has been received and will be reviewed by an agent as soon as possible.
I'm curious how long that will take now.

Thx Kraken-Septismus

There is something going on:

Now I´ve got this mail:

Beesolay (Kraken Support)
Jan 5, 08:52 PST

Hello,

Apologies for the delayed response and thank you for your answers.

I'm forwarding your request to a Senior Account Access Specialist in order to grant you access to your account. They will contact you if they need additional details.

Best Regards,

Beesolay
Kraken Client Engagement

Hope is coming...

kurtanton

newbie

Activity: 4

Merit: 0

Quote from: svennevw on January 05, 2018, 07:29:43 AM

My account is also locked by my own mistake... can somebody help me on retrieving my account?
I allready contact support but i only get a automatic repley back.

go to #50 (Kraken-Septismus) and check a ticket and the form there. I did it. Hope it helps.

svennevw

newbie

Activity: 2

Merit: 0

My account is also locked by my own mistake... can somebody help me on retrieving my account?
I allready contact support but i only get a automatic repley back.

kurtanton

newbie

Activity: 4

Merit: 0

request 1203861, Account temporarily disabled

After reading here tonight, I sent the form presented here to Kraken. At 02:12 reply by mail:
Thank you for contacting Kraken. Your support escalation request has been received and will be reviewed by an agent as soon as possible.
I'm curious how long that will take now.

Thx Kraken-Septismus

mouniesha

newbie

Activity: 2

Merit: 0

Hi Kraken-Septimus,

Same issue here:
- had trouble login and account got disabled
- ticket raised #1181835
- gave id/info requested by email after support contacted me
- was told to wait for access specialist to revert
- raised the request though the google form

....no update since i did all that.
Can u please help ?

aisaacs

newbie

Activity: 3

Merit: 0

My issue was solved yesterday as well.

rodrigoext

newbie

Activity: 4

Merit: 0

Quote from: Kraken-Septimus on December 21, 2017, 02:29:10 PM

Quote from: rodrigoext on December 20, 2017, 05:35:13 PM

Hi Kraken-Septimus,

Thanks for the answer.

I already contacted support with ticket #1102577 and sent my selfie two days ago.

I am waiting anxiously to unlock my account and return my trades.

Hi rodrigoext. It looks like your issue has been resolved. We'd suggest following the steps provided by Danny for securing your account. Happy trading!

Thank you!! It's all good. Kraken is the best!

Topic: Kraken account locked, support isn't helping, what can I do? (Read 2603 times)