Topic: [kucoin.com] I lost 2000 € ... Poor service (Read 382 times)
That is your own fault! so take own risk, Read before do transactions
I had a similar situation, I sent the ETC from Binance to the wallet in ETH. KuCoin was very upset, but after a while I found that the address of ETC and ETH are identical !!! I was very happy! Should be so or not, I do not know. But in your situation, the administration was supposed to help you. I regularly use this exchange and can't say anything bad about it.
The address of ETC and ETH are identical on kucoin??
In my kucoin wallet, they are not the same!
It's been 3 weeks that kucoin does not answer me anymore ...
I contacted them by email and on their facebook .... but no sign of life
I had a similar situation, I sent the ETC from Binance to the wallet in ETH. KuCoin was very upset, but after a while I found that the address of ETC and ETH are identical !!! I was very happy! Should be so or not, I do not know. But in your situation, the administration was supposed to help you. I regularly use this exchange and can't say anything bad about it.
I feel sorry for you man . Ive used KUCOIN one time and the deposit take quite a while (LTC) . Tho there were no problem regarding deposit / withdraw . The only thing that i didnt like tho is that it takes a a day or so to receive my BTC withdrawal . I dont know if it was just about the congestion or anything . On other exchanges (Cryptopia for example) the withdrawal is pretty fast . But i guess thats pretty reasonable considering the higher fee on BTC withdrawal compared to KUCOIN's .
So to wrap it up , KUCOIN is a GOOD exhange in my opinion . Site look neat and fresh . Tho its understandable that support is always overloaded , we are just humans . We cant avoid raging when process takes long .
So my last advice to you all . Double, if not Triple check the address where you are sending your coins / money . Because if you mistakenly entered a wrong address , then theres only 0-1%chance to get em back .
So to wrap it up , KUCOIN is a GOOD exhange in my opinion . Site look neat and fresh . Tho its understandable that support is always overloaded , we are just humans . We cant avoid raging when process takes long .
So my last advice to you all . Double, if not Triple check the address where you are sending your coins / money . Because if you mistakenly entered a wrong address , then theres only 0-1%chance to get em back .
I think. what team support should contribute to strengthening mutual understanding with users.but in the face of the language barrier!!they just don't understand what you want.vesnice what their native language and form a complete and proper treatment.
I'm the opposite. The kucoin is perfect. I have not had any problems with kucoin. This is a big exchange just like binance
I recently in this thread, but noticed a lot of house, one opens another closes, payments hang and it's not clear what to do. Support is also people. You need to be more careful.
That's a harsh line to draw in this situation. 2k€ is not 200€ to not give a sh*t. I'll understand if it's impossible to retrieve but as long as their a chance they should help it might take time. I suggest u should not give up on your efforts to recover your funds and try and be nice in your response to support team cos a lot is riding on it, they are humans you know. If you become a wise ass or arrogant then you are screwed. So be nice and try again cos "a snail pass through thorns by a nice tongue".
I have always tried to be nice and keep calm just explaining the situation. It is incredibly frustrating though as they don't seem to understand the technicalities of what you're trying to ask them. I am sure they are probably also using some sort of translation tool at times which means a language barrier exists. If I could just talk to someone who actually understood the issue.
they don't owe you anything, it's up to them to release the mistakenly sent funds or not. Probably they have some straight rules regarding these situation (which is not too bad).
Imagine how overloaded the support on all exchanges right now...
Imagine how overloaded the support on all exchanges right now...
That's a harsh line to draw in this situation. 2k€ is not 200€ to not give a sh*t. I'll understand if it's impossible to retrieve but as long as their a chance they should help it might take time. I suggest u should not give up on your efforts to recover your funds and try and be nice in your response to support team cos a lot is riding on it, they are humans you know. If you become a wise ass or arrogant then you are screwed. So be nice and try again cos "a snail pass through thorns by a nice tongue".
Kucoin.com, just impossible to believe it, ""amazing""! service ...
Thank you for your support, and glad to not be the only one to make this mistake ...
I was so anxious to have made this mistake! But what I'm most excited about is the service of kucoin .... More I talk to them about my problem, and the more I realize that it takes me for an idiot ... They really answer anything, just to make an act of presence....
I really do not recommend Kucoin, the day you have a problem, do not really count on them! They are not even able to read your question correctly ....
I was so anxious to have made this mistake! But what I'm most excited about is the service of kucoin .... More I talk to them about my problem, and the more I realize that it takes me for an idiot ... They really answer anything, just to make an act of presence....
I really do not recommend Kucoin, the day you have a problem, do not really count on them! They are not even able to read your question correctly ....
I think it comes down to the fact that the first line support just don't really understand the situation. I spoke to someone last night and they didn't have the first clue about what I was actually trying to ask. They kept telling me to look at my BTC/BCC addresses on KuCoin that they are different.
Here are some of the replies
Quote
sorry, i'd like to you it will stuck in the blockchain.
She then sent me screenshot of my wallets on KuCoin
Quote
as you acn see. the btc and the bcc has not the same address.
how can you say that the BCC address has the same BTC address?
how can you say that the BCC address has the same BTC address?
I tried to explain the details again and got this
Quote
oh my god, how the BCC address has the same BTC address as well on kucoin?
plz check your bcc address and your btc address.
plz check your bcc address and your btc address.
They don't have a clue what people are actually trying to ask and refuse to escalate it to someone to actually check.
Thank you for your support, and glad to not be the only one to make this mistake ...
I was so anxious to have made this mistake! But what I'm most excited about is the service of kucoin .... More I talk to them about my problem, and the more I realize that it takes me for an idiot ... They really answer anything, just to make an act of presence....
I really do not recommend Kucoin, the day you have a problem, do not really count on them! They are not even able to read your question correctly ....
I was so anxious to have made this mistake! But what I'm most excited about is the service of kucoin .... More I talk to them about my problem, and the more I realize that it takes me for an idiot ... They really answer anything, just to make an act of presence....
I really do not recommend Kucoin, the day you have a problem, do not really count on them! They are not even able to read your question correctly ....
hmm ..... i've also experienced the loss of coin like you, a little different i lost my NXT, pretty much equivalent 0.1BTC, just because wrongly wrote note
It is not your fault completely. It is partly Roger Ver's (CEO of Bcash) fault. He is the one who created this brand confusion.
Thanks, I will take any sympathy I can get as I am feeling pretty sorry for myself right about now
but in fairness it is only a problem because I don't control the private key and there would be no issue if I did.
hi,
Its a new exchange and it would take little time to upgrade the service.
Its a new exchange and it would take little time to upgrade the service.
Did the same thing only I sent BTC to my BCC address. I actually thought I was sending BCC (long story).
I get that it is my fault. Lesson learned and all that but a new exchange should be trying to make a name for themselves by going out of their way for customers. The funds are recoverable and I get that it is hassle for them and am more than willing to pay for expenses but not even entertained. It a huge problem on KuCoin. A simple google shows up countless threads with people who have done similar. Rather than dealing with individual cases they could credit accounts and then do a sweep of all the effect account in one go later to recover all the funds.
Many institutions could tell customers tough shit all the time but they don't because they understand how it reflects on them in the long run. KuCoin don't care and I think that should tell you all you need to know about them as an exchange.
I get that it is my fault. Lesson learned and all that but a new exchange should be trying to make a name for themselves by going out of their way for customers. The funds are recoverable and I get that it is hassle for them and am more than willing to pay for expenses but not even entertained. It a huge problem on KuCoin. A simple google shows up countless threads with people who have done similar. Rather than dealing with individual cases they could credit accounts and then do a sweep of all the effect account in one go later to recover all the funds.
Many institutions could tell customers tough shit all the time but they don't because they understand how it reflects on them in the long run. KuCoin don't care and I think that should tell you all you need to know about them as an exchange.
It is not your fault completely. It is partly Roger Ver's (CEO of Bcash) fault. He is the one who created this brand confusion.
you should be careful when you sending fund especially sending ETH or ETC address
there is no way to find back because exchange will not give you the address privatekey
there is no way to find back because exchange will not give you the address privatekey
I understand they don't want to give out private keys but they could resolve the issue themselves in the background without providing the user with the private key.
you should be careful when you sending fund especially sending ETH or ETC address
there is no way to find back because exchange will not give you the address privatekey
there is no way to find back because exchange will not give you the address privatekey
I use it and it goes perfect !, I think they say very well that you verify before sending !, but I think that they should have helped you better
Before you send your money you must check all service in site
ex:
- Domain name service in the world
- Domain address
- Developer handle this site
- Information of user using service feedback
After you checked, If you fell service in site good you will send your money. If it don't good then you don't send
Goodluck for you
ex:
- Domain name service in the world
- Domain address
- Developer handle this site
- Information of user using service feedback
After you checked, If you fell service in site good you will send your money. If it don't good then you don't send
Goodluck for you
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