Topic: [kucoin.com] I lost 2000 € ... Poor service - page 2. (Read 382 times)

I normally do triple check everything. It was a perfect storm of things that went wrong that ended up with the mistake. I actually thought I was sending BCC. I even checked the amount on a calculator before sending. I was using a BCC -> Dollar calculator. I remember thinking the amount seemed a little off but but it wasn't a huge difference. The amount was actually a BTC amount. So not only did I end up sending money to a wrong address but it was 6 times more than what I had meant to send in the first place. The reason behind why I thought it was BCC is another comedy of errors which led to a perfect storm of crap.

It is just frustrating to see my money sitting in a wallet that can imported in if the exchange would play ball with the private key. They point blank refuse to help though.

Before Sending coins from any other exchange be sure to check everything from the address to address of this coin. I think you had a big mistake. i'm sorry my friend by you lose your money for that it's very risky.

Did the same thing only I sent BTC to my BCC address. I actually thought I was sending BCC (long story).

I get that it is my fault. Lesson learned and all that but a new exchange should be trying to make a name for themselves by going out of their way for customers. The funds are recoverable and I get that it is hassle for them and am more than willing to pay for expenses but not even entertained. It a huge problem on KuCoin. A simple google shows up countless threads with people who have done similar. Rather than dealing with individual cases they could credit accounts and then do a sweep of all the effect account in one go later to recover all the funds.  

Many institutions could tell customers tough shit all the time but they don't because they understand how it reflects on them in the long run. KuCoin don't care and I think that should tell you all you need to know about them as an exchange.

Thank you for your answer,

I'm not saying that they have to do something, especially if it's me that makes these big mistakes.

Personally, I think that if they wanted to, they could help me to recover my eth (like to explain in my post with bittrex and the private key eth ...), but nothing obliges them to do it.

But it's not normal how they managed my request ... I had the impression of talking to a wall ... They have not even bothered to take a look at it to my problem ... it is hardly if they read my questions completely ... I was entitled to answers on half of my questions read, I had to forced them to watch my problem! and they did not move a finger!

they don't owe you anything, it's up to them to release the mistakenly sent funds or not. Probably they have some straight rules regarding these situation (which is not too bad).

Imagine how overloaded the support on all exchanges right now...

Hello everyone!

Before starting, I would just like to say that I am aware that it is me who is making a big mistake! But if I wrote this post, it is to warn you that we should not count on these professionals in case of problems!

4 days ago, I made a very big mistake ... I transferred my ETH from Binance to a ETC wallet of kucoin.com ... A very big mistake of MY PART which cost me 2.000 € .

But of course, kucoin.com did nothing to help me, on the contrary ....
That's what happened:

4 days ago, when I saw that my ETH did not arrive on my kucoin.com account, I contacted their service to know if it was normal, they answered me directly by a copy / paste that it was normal, that the network eth was saturated, and not iniquity ...

The next day, I return to kucoin.com to see if my eth did not appear .... I resume contact with kucoin.com stating that  it's been 2 days that I wait for my eth and I'm entitled to the same answer copy / paste of the day before ... I ask them WHEN I would receive them ... and they answered me YES ...
I repeat my question to know WHEN I will receive them and I am still entitled to the same answer ... network saturated eth, do not iniquity ....

The next day, still not received my eth ....

Yesterday, I started to lose patience, and I had to OBLIGATE THEM TO TAKE MY PROBLEM MORE SERIOUSLY!
They asked me the deposit address, the TXID ....
I have explained to them that my transfer order does not appear on their site (=> they do not even look at my problem once, I was entitled to all-purpose answers, based on my questions read half !)
There I realize that I sent my ETH to a bad address ... And I start to panic!
I send them the wrong address explaining to them MY ERROR, and asking them if they do not know where this address comes from, if I will not have sent my eth on the wallet of another currency of their site. Of course, I get a quick answer DO NOT KNOW. (not the least effort on their part!)
So I start looking for where this address comes from, by opening the wallet of each of the currency of their site, and I notice that it corresponds to my ETC address.
I tell them my mistake, and I'm told that I can say goodbye to my eth:  

I search a little on the web, and I find other person who made the same mistake as me ....
- https://cryptofr.com/topic/3412/environment-eth-on-a-address-etc/6
It is explained that it is possible to recover its eth transferred on an ETC wallet with myetherwallet.com and the private key ETC
- https://askfrance.me/q/Eth-envoy-l-adresse-etc-25648083746
He found them thanks to bittrex!
-On Binance.com, the address of my ETH wallet is the same as my ETC wallet...

I share my discoveries with Kucoin.com, as it's not impossible to find them, it's just the wrong time from them, and from the beginning, they did not want to take my problem seriously, that they do not care about me, and / or want to steal my 2000 €.

More answers!

So here, € 2,000 in their pocket I want to say! Do not rely on their services, they are just there to make an act of presence! ***** service, pay attention to their "professionalism"