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Topic: Ledger Nano S related questions - page 2. (Read 764 times)

legendary
Activity: 2632
Merit: 1094
January 16, 2020, 08:37:31 AM
#26
Encountered a new mini problem. I used my device after 3 months and noticed some line on the LCD which made the upper portion of the numbers invisible. Then restarted the device and it solved the issue but no clue why the issue even started.

They updated their Ledger Live but still it crashes while using it. Looks like they need to update their current version to solve the issue.
HCP
legendary
Activity: 2086
Merit: 4363
June 15, 2019, 03:48:04 AM
#25
Just to clarify,

There were TWO parts to your query.The fee rate "discrepancy" is "a segwit thing" (as explained by bob123) due to the concept of weight units and virtual bytes... but the fact that there are 2 outputs created is simply "a Bitcoin thing". It is is not specific to SegWit transactions.
legendary
Activity: 2632
Merit: 1094
June 15, 2019, 02:26:00 AM
#24
^Oh so it's a Segwit thing then. Earlier this used to not happen and after that I started dealing with exchanges so never had to use my own wallet.
legendary
Activity: 1624
Merit: 2509
June 15, 2019, 02:15:04 AM
#23
I sent BTC today via Ledger Nano S and chose Standard fee which was about 60+ sats/byte but when I checked the transaction, it used 45 sats/byte and plus sent BTC to another address including the receiving address I added on it's own. I checked Ledger Live and my BTC is still there but why does this happen and why it sends to another address and chooses to send less fee?

There is a difference between sat/B and sat/vB (virtual Byte). And that's probably what you are looking at here.
Since the SegWit soft fork, the maximum size of a block is no longer measured in bytes, but in weight units.

4WU = 1 vByte

The witness data of a (segwit) transaction weights 1 WU per Byte.
The non-witness data weights 4 WU per Byte.

That's absolutely not a problem at all. Just some conversion stuff.


Regarding your second address, this is a change address.
This is a crucial element of bitcoin, take a look at https://en.bitcoin.it/wiki/Change.

In BTC, there are no 'coins'. Just UTXO (unspent transaction outputs). Whenever you create a transaction, you are using at least 1 Input.
And if you are not completely 'using' it, you create 2 outputs, with one of them is an address of yours (a change address).



Is Ledger too like exchanges that keep the remaining fee?

Hell no!

Ledger has 0 control over your funds or anything else.
You always have full control.
legendary
Activity: 2632
Merit: 1094
June 15, 2019, 01:42:43 AM
#22
I sent BTC today via Ledger Nano S and chose Standard fee which was about 60+ sats/byte but when I checked the transaction, it used 45 sats/byte and plus sent BTC to another address including the receiving address I added on it's own. I checked Ledger Live and my BTC is still there but why does this happen and why it sends to another address and chooses to send less fee? Is Ledger too like exchanges that keep the remaining fee?
hero member
Activity: 1358
Merit: 513
May 26, 2019, 09:38:24 AM
#21
Just a question: Does Ledger Nano S support all ERC-20 tokens that myetherwallet supports?
Theoretically yes... because all MEW (or MyCrypto) does is get the "public key" for your ETH address(es) from your Ledger device when you log in. So any Token "supported" by MEW/MyCrypto should be able to be viewed once you log in with a Nano device.

NOTE: You don't need to install anything other than the ETH coin app on the Ledger device itself... there aren't individual apps for tokens, ERC-20 support is included in the ETH app.

And before someone asks, yes you can store and transact with your kitties and other erc721 assets and collectibles there. Just connect it with metamask.
HCP
legendary
Activity: 2086
Merit: 4363
May 21, 2019, 05:13:03 PM
#20
Just a question: Does Ledger Nano S support all ERC-20 tokens that myetherwallet supports?
Theoretically yes... because all MEW (or MyCrypto) does is get the "public key" for your ETH address(es) from your Ledger device when you log in. So any Token "supported" by MEW/MyCrypto should be able to be viewed once you log in with a Nano device.

NOTE: You don't need to install anything other than the ETH coin app on the Ledger device itself... there aren't individual apps for tokens, ERC-20 support is included in the ETH app.
legendary
Activity: 2632
Merit: 1094
May 21, 2019, 09:41:17 AM
#19
Just a question: Does Ledger Nano S support all ERC-20 tokens that myetherwallet supports? I check this link and some of my coins are not listed here but are supported by myetherwallet.
legendary
Activity: 2632
Merit: 1094
May 12, 2019, 06:21:55 AM
#18

There is no firmware version 1.3.3, only 1.3.1, but this is too old firmware that you get it in your device. Maybe Swissborg bought it from Ledger long time ago, and such old firmware may be the cause of the problem since after 1.3.1 Ledger release three more updates, and process of updating from 1.3.1 to 1.5.5 may take a little longer than usual.

Pmalek, I know that Ledger Live is not working on W7, in my case it just crash after few minutes, or even does not start. I did not try the newer versions of Ledger Live, but it seems that Ledger will do nothing in this matter.

You are right about it being 1.3.1 and I had not check the version on my device then before updating it. I checked their blog and they released the 1.3 version in early 2017 so probably 1.3.1 was released back then. So Swissborg may have purchased it during that time only. When 1.5.5 released, there were more problems faced by users so I guess it may happen during every update and we need to update the apps also everytime. I was stuck on syncing my account yesterday and it crashed thrice. My update from 1.3.1 to 1.5.5 took 2 mins after solving the problem but it got stuck in between.

I read it works better on Mac devices.
legendary
Activity: 3234
Merit: 5637
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May 12, 2019, 05:26:46 AM
#17
I got the device in March 2018 while I started using it recently. Was busy relocating so did not get time to start it. The firmware I guess was 1.3.3 version, not sure.

There is no firmware version 1.3.3, only 1.3.1, but this is too old firmware that you get it in your device. Maybe Swissborg bought it from Ledger long time ago, and such old firmware may be the cause of the problem since after 1.3.1 Ledger release three more updates, and process of updating from 1.3.1 to 1.5.5 may take a little longer than usual.

Pmalek, I know that Ledger Live is not working on W7, in my case it just crash after few minutes, or even does not start. I did not try the newer versions of Ledger Live, but it seems that Ledger will do nothing in this matter.
legendary
Activity: 2730
Merit: 7065
May 12, 2019, 03:46:48 AM
#16
erikalui, on what OS you are doing this update? When I try to update on Windows 7 it also stuck, but then I just try to finish update on Windows 10, and it take a minute or something like that to process become completed.
That is probably because Ledger Live doesn't support Windows 7 anymore. Many users have reported different kinds of bugs and stability issues and most of them involve things like the application freezing, crashing and giving different kinds of errors.
legendary
Activity: 2632
Merit: 1094
May 11, 2019, 09:20:00 AM
#15
erikalui, on what OS you are doing this update? When I try to update on Windows 7 it also stuck, but then I just try to finish update on Windows 10, and it take a minute or something like that to process become completed.

You do not have to worry too much about new updates, firmware is not something that is updating so often, once or maybe twice in a year in case of Ledger. I'm a little surprised that Nano S you get from that competition came with old firmware, version 1.5.5 is released on January 16 2019, so this device is from some old stock.

I am using Windows 10. I disconnected the ledger device and then reconnected it after pressing Update and it was stuck on bootloader for like 3 hours. As per Reddit and Ledger instructions, I shut down Ledger live, disconnected Ledger, then clicked Repair but nothing happened and then I had to install the Chrome app after which it showed "Update". It took a minute then to update. I checked online and noticed people saying it takes 30 mins for Ledger Manager to open when servers are busy.

I got the device in March 2018 while I started using it recently. Was busy relocating so did not get time to start it. The firmware I guess was 1.3.3 version, not sure.
legendary
Activity: 3234
Merit: 5637
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May 11, 2019, 05:34:55 AM
#14
erikalui, on what OS you are doing this update? When I try to update on Windows 7 it also stuck, but then I just try to finish update on Windows 10, and it take a minute or something like that to process become completed.

You do not have to worry too much about new updates, firmware is not something that is updating so often, once or maybe twice in a year in case of Ledger. I'm a little surprised that Nano S you get from that competition came with old firmware, version 1.5.5 is released on January 16 2019, so this device is from some old stock.
legendary
Activity: 2632
Merit: 1094
May 11, 2019, 12:10:18 AM
#13
Did you try the solutions listed on the Ledger support pages? refer: https://support.ledger.com/hc/en-us/articles/360003117594-Troubleshoot-firmware-update

I fixed it after 3 hours of struggle but not by following instructions on ledger support website but on reddit. Reddit user said to install the chrome app and I did it using the link given on the ledger website. It suddenly worked and "update" appeared instead of "bootloader". I am tired of Ledger in just a week as everytime I would need to struggle after every update.
HCP
legendary
Activity: 2086
Merit: 4363
May 10, 2019, 05:32:38 PM
#12
Did you try the solutions listed on the Ledger support pages? refer: https://support.ledger.com/hc/en-us/articles/360003117594-Troubleshoot-firmware-update
legendary
Activity: 2632
Merit: 1094
May 10, 2019, 02:14:52 PM
#11
Now I have a new problem. I tried to update the firmware to 1.5.5 and then my internet connection got disconnected. After connecting it again, the device is stuck on Bootloader and my manager is stuck on "Navigate to dashboard on your device". I tried mostly all the solutions given on reddit but nothing helped. I am lost Sad
legendary
Activity: 2758
Merit: 6830
May 07, 2019, 11:22:23 AM
#10
That user had received a sheet with the 24 phrase words which he scratched and entered and then Ledger came up with Ledger live and started giving instructions to check if the device is genuine or not.
Exactly. This had nothing to do with the Ledger device. But with what came with it (which user naively believed to be real).

The Ledger that came in the box from the seller and the one that comes from Ledger.com are literally the same. The device can't be easily tampered.
legendary
Activity: 2632
Merit: 1094
May 07, 2019, 11:19:53 AM
#9

See this: https://support.ledger.com/hc/en-us/articles/360002481534-Check-if-device-is-genuine

Ledger has features to check if its firmware is genuine. What you need to be careful about is using an already configured device or a filled-in recovery sheet.

There was never a "hack"; in the case where the user lost $35k, he used a seed that came with the Ledger. That's a big NO and has nothing to do with Ledger's security. It's always a social engineering hack.

Actually I have been hacked twice once and have lost my funds so I wanted to be sure if the device has not been tampered with. That user had received a sheet with the 24 phrase words which he scratched and entered and then Ledger came up with Ledger live and started giving instructions to check if the device is genuine or not. My firmware doesn't show any problems and last check is of the hardware as I did not purchase it directly from Ledger.com.
legendary
Activity: 3234
Merit: 5637
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May 07, 2019, 11:18:02 AM
#8
Random users have lost $35k from such hacks.

You may have been mistaken about "hacks" in which some users lost coins form hardware wallets, it was not about tampered hardware, but pre-installed seed. Some people just use such HW without reset them and set up their own seed / PIN. This user is lost £25000 because he use such wallet, his ignorance was very expensive.

You also need to know what Ledger say about checking hardware integrity: Please handle the Ledger Nano S device with high care while you proceed. Be aware that once opened, your device will not be refundable or exchangeable.

legendary
Activity: 2758
Merit: 6830
May 07, 2019, 11:10:40 AM
#7
I trust both Ledger and Swissborg but I am not sure if Swissborg bought it from a reseller and I have read many cases of resellers selling tampered Ledger Nano S which is why I wanted to confirm if the hardware is also safe to use. Will try sending few coins first and will see what happens. To check the hardware, I just need to use a screwdriver to open the behind case and Ledger has given instructions to do so but I want to do it from a technician who can be more careful. Random users have lost $35k from such hacks.
See this: https://support.ledger.com/hc/en-us/articles/360002481534-Check-if-device-is-genuine

Ledger has features to check if its firmware is genuine. What you need to be careful about is using an already configured device or a filled-in recovery sheet.

There was never a "hack"; in the case where the user lost $35k, he used a seed that came with the Ledger. That's a big NO and has nothing to do with Ledger's security. It's always a social engineering hack.
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