Well, take a wild guess on where that erosion in trust mostly stems from? From him not speaking up. Even if he's achieving nothing, just a minor message every day with "i tried x and y but to no avail, sorry guys talk to you tomorrow" would reinstate a lot of the trust in him. Even if it's not providing any progress, he should keep us in the loop.
Right now, it just seems as if he has his money safe already, and doesn't want to deal with his (rightfully) dissatisfied customers. It seems as if he doesn't want to respond to people asking refunds, asking for him to take action (= work while his salary is already safe anyway, why do that, eh?), asking him to just reply to some simple messages.
He should take an example to Zefir and SebastianJu, who are actively keeping their customers up-to-date, even if there's no progress.
And seriously, do you not agree that for a salary of 48.000 USD for a few months work, this 'work' encompasses at least:
- Responding to your customers' emails
- Responding to your customers' personal messages
- Addressing the growing list of concerns being posted in your topic
If you're okay with somebody doing absolutely fuckall while gettin a lot of money as a salary, well then sorry to say it, but I find you deluded as fuck.