I've been monitoring the Wirex/E-coin thread for the past weeks and some really suspicious activity has been reported by users. Many users are being unable to see funds loaded in their account, and others are unable to withdraw. Most calls for support go unanswered until users go public with their complaints. Seeing as to how other bitcoin services have silently pulled a
MtGox on users with big balances we have to be extra cautious.
I'm putting Wirex/E-coin in the quarantine list
and would advise everyone to stay away from their services UPDATE:
see here. Here's a list of quotes from Wirex/E-coin users reporting faults in their service recently:
They are having issues with their bank. Their bank said I had reached my lifetime limits too even tho I never spent more than a few hundred dollars with my real card. Nevertheless, I contacted their support, Alena took my case and after a few days of working with the bank she successfully could transfer my funds in BTC so I could move them. I think Wirex is stuck with issues with the bank and they are trying hard to fix them.
Alena keeps transferring my support requests to other people.
Other people keep telling me LIES about card limits.
I keep saying I had a BRAND NEW EURO card that wouldn't even load 410 EURO.
I am at the point that I am telling her to stop allowing her workers to LIE to me, give me my money back.
I am now accusing them of scam excuses and stealing. I keep asking for my money back, and they keep lying about card limits.
I explain that I do not want to load any more cards. I just want my money back.
They won't give it back.
HELP!
Hello
I am a customer of e-coin.
e-coin has taken my money. 410 Euros, and 252.40 USD
I have deposited bitcoin then attempted to transfer to virtual cards, not exceeding the monthly or daily limits.
The Euro card was new with no limits used for the day or month. I tried to load the cards and received an "unknown error...."
The money was taken and not returned to my account or put on my virtual cards.
I contacted support, and was told I have reached a "lifetime limit".
I am guessing my account itself as an overall limit? This is a NEW LIMIT e-coin created???
Because a brand new, unused EURO card was not letting me load. I reached no daily or monthly limits.
The error message did not say I reached a limit.
It said unknown error.
I have an emergency, I must pay bills.
They said I reached a limit and did NOT return my bitcoins! They are telling me I have to do all this verification now. Stalling me. I don't have time for this. Virtual cards did not require verification in the past year. I need to pay overdue bills NOW. I need my money back so that I can have them back and find another service that works.
Can you please help?
Customer support is telling me I have a lifetime limit and NOT returning my money!
We are experiencing some difficulties with the USD card loading service. The service will be resumed on Monday 14 Nov 10am GMT at latest.
card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me
request #23192
hi, i load debit virtual card -1006 usd, on paypal and i wait 5-6days but money i not see on my account wirex, what problem? usually take 3 days. and how register virtual debit card my choice, cardhoderonline? what taken???
so sonebody had the problem load on paypal???
Cant load card , keep getting 'Service unavailable - try again later'
edit: cant even transfer the btcs out of ecoin!!
I'm having some issues with the service as well and gosha (OP) didn't connect since 24th october so It doesn't look too nice here...
card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me
We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.
Really working normally? Your dev team can't solve my problem more then 3 WEEKS!!! Ticket ID: 21992
_______________
My first post was:
Re: Bitcoin debit card
November 01, 2016, 09:37:31 PM
I don't get my bitcoins today. I got this error:
Buy Failed - Ref 63adcb8456014345b3db36380fba4b77
# 1353719 EUR->BTC Pending BTC+0.149023
Please complete my order, thank you
Hey, I am not able to deposit bitcoin. I tried it on both ecoin website and wirex app in both the cases I am not able to see my deposit address I also sent a support ticket about 24hrs ago I haven't got any reply yet.
Take care when using wirex... transfer to credit card was failed and they are holding my bitcoin (500$) since 3 days without any reply to multiple support request.
