It seems like everybody who wished to, has already expressed their opinion on the situation. We would like to put in our two cents, too, and to convey our thoughts on what’s happening.
Instead of trying to resolve the issue through our support service, this user began to blame the Exchange at different forums. He was well aware, that libel and slander is violating terms of services and can lead to blocking of the account.
Пpoшy пpoщeния, чтo пyбликyю нe co cвoeгo aккayнтa т.к пepeживaю зa coxpaннocть ocтaткa cвoиx cpeдcтв, знaя тo, кaк CП oтвeчaeт в тoпикax нe yдивлюcь eгo блoкиpoвкe.
“Sorry that I’m posting it from another account, because I am worried about the integrity of my remaining funds, knowing how the SS (Support service) responses in topics, I wouldn’t be surprised if it is blocked.”Axaxaxa, зaблoкиpoвaли вce-тaки aккayнт тoлькo чтo, зa выccкaзaннoe мнeниe кaк cпaлилcя нe пoнятнo, кoнeчнo
“Aha-ha, they have blocked my account after all, – and only for voicing my opinion, how I got busted, is not clear, of course”Even after our support service suggested several solutions of the conflict, namely – removal of slanderous posts, he kept lying further on:
It turned out that they had such a point of the rules
The Customer guarantees not to disclose any information, obtained from the Service support operator, in any channels of communication. Violation of this rule will lead to the account termination without refunding of the remaining balance of the account.
but before that there was no such point!
so they include another new paragraph of the rules
The Service reserves the right to change, add or remove parts of these Terms at any time at its sole discretion. The Customer commits to monitor all the amendments made to the present Customer Agreement. Continued use of the Website after the modifications are made would mean that the Customer accepts and agrees with the amendments. The Customer agrees, that all subsequent transactions will comply with these Terms. As long as the Customer agrees with the Terms and any such modifications, the Service grants her/him a personal and non-transferable limited right to log in and use the Website and the Platform
What's going on there?!
This rule has been in the User agreement from the very beginning, and that user accepted it when he registered at our Exchange.
That’s what has been pointed out to him in the thread.
As it turned out, Livecoin wasn’t the first Exchange he accused of scam, in his twitter he abused the other exchanges, too:
@Izooomrud
22 Dec 2017
Replying to @hitbtc
Hitbtc = scum!
https://twitter.com/Izooomrud/status/944284509675155456@Izooomrud
7 Jan 2018
Replying to @YobitExchange
Yobit cкaм!
https://twitter.com/Izooomrud/status/950110547080605696@Izooomrud
9 Jan 2018
@BithumbOfficial what a truble with withdrawals ETH?!
https://twitter.com/Izooomrud/status/950684807905906691@Izooomrud
Jun 7
Replying to @hitbtc
you say the same thing, but continue to do nothing, even if you return my funds to me, I have already lost a lot in the fall of the course
https://twitter.com/Izooomrud/status/1137061606020538374In the beginning we were also inclined to think, that he is just a loser-trader, surrounded by “scam” exchanges only, but his unwillingness to solve the issue, his constant insults, slander – lead to different conclusions.
He himself is not denying that he post a fake information and doing a black PR:
лaднo пpeдпoлoжим, инфopмaция былa лживaя, кaкoй пyнкт пpaвил нa вaшeй биpжe мнe зaпpeщaeт лгaть нa нeё?!
“all right, let’s assume the information is false, but which clause of your Exchange rules says that it is prohibited to defame it?”Due to difficulties with translation, and probably to stir up sympathy of the community, he posted incorrect translation of his correspondence with the Support service in an English-speaking thread of the forum. For example, the original screenshot shows a notification, that the account has been temporarily frozen (suspended), but he translated it as “blocked”. There is a tremendous difference between TEMPORARILY suspended and BLOCKED, isn’t it, and we fully understand the reaction of the community.
Because originally he posted at different forums under different nicknames, some restrictions have been actually imposed on his account, until all his multi-accounts were found out and investigation was made.
Our Support service suggested several solutions of the problem – but he deliberately headed for a conflict, it is obvious out of all his messages, that the funds' withdrawal is not of such an importance for him, the main thing is to black PR our Exchange as much as possible.
We always carry on negotiations with all the violators, as a result, we give an opportunity to withdraw the frozen funds, and only after that the account is completely shut-down.
Nevertheless, in this case, such a large-scale campaign has been launched against our Exchange because of such an insignificant amount of funds, that, apparently, the said user is not seeking to unblock his account, but he makes every effort to keep it blocked for as long as possible, and speculates on that, while continuing to black PR and affront. We are not sure why he is doing that, on his own or at somebody else’s order.
Concerning all the attacks on the User agreement. If you read a User agreement of any exchange, you will find a warning, that cryptocurrency is a high-risk asset, and before making any operations with it (for example buying of toxic assets), it is necessary to study all potential risk, exposures, etc. More to that, the major part of the trader’s job is about the risk analysis, and possible losses are put into the core of the strategy.
Every exchange has certain clauses in its User agreement, fighting libel and abuse against the exchange and its staff. Some exchanges block the account at once without investigation, some (like us) run a conversation and, before blocking the account, try to help to settle the situation, in order to provide an opportunity to withdraw the funds.
It is commonly known, that positive reviews on the internet are quite rare, if a person is satisfied with a service or product – he takes it for granted, and doesn’t visit a forum to give a positive opinion about that. Thant is why we are distressed by the position of some community members, which, even not being clients of our Exchange, instead of looking into the situation as a whole, when saw some false allegations about “groundless” shut-down of the account and “theft of funds” of this user, were ready to support him.
Livecoin has been a member of this forum for many years, we always send the beginners here for guidance, since we are sure that this is the right place where the people can find the information they need and ask questions they have. Yet it makes no sense to block users without any reason and to lock small amounts at their balances. Yes, there always might be some unsatisfied customers, who make mistakes through lack of experience, but instead of trying to analyze them and make conclusions, start blaming everyone else for their failures. Nevertheless, these are only a few, there any many more users successfully trading at our Exchange for years.
Attention! Livecoin exchange is under massive Black PR attack. A lot of accounts spread fake information.
We ask our clients to help us by posting of positive messages or support our Exchange with trust. 
