In the beginning, they claimed that we will be able to withdraw our funds at any time, and recently they started their new verification process which requires accounts with more than 1000 € annual transactions to verify their ID and provide their address.
Even though my account annual transaction amount had never been more than 1500 €, they are asking me for Tier 2 verification which includes address verification that I already provided them. They are now claiming that my address verification which was a credit card statement is "not valid", And all of that was only supposed to prevent me from making trades on their platform, not to prevent me from withdrawing my Bitcoins.
Now when I tried to withdraw my 0.063 bitcoins which is worth more than 100M Rials, equal to around 10 months of a teacher's salary...
(A) have patience
(B) Repeat (A) over and over
Your btc have not been stolen. Not at this point.
I suggest you start by establishing some person at the company that can deal with you as an individual. That is most important, not to be a slave to the current functioning of a crude AI robot.