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Topic: LocalBitcoins.com - Unfair dispute handling - page 3. (Read 4670 times)

newbie
Activity: 57
Merit: 0
November 26, 2013, 08:20:54 AM
#33
update:

Nov 26 - LocalBitcoins admins are still supporting the seller to back out of the trade (I bought 13 BTC with $7367.23 AUD on Nov 18),
saying they will return the amount of BTC that is remaining in escrow to the seller, and let him return the AUD to my bank account!  This would be outrageous.
 
If I had to buy the 13 BTC today with AUD bank transfer, they would cost me $13000 AUD or more.

Quote
Nov. 26, 2013, 11:20 a.m. ADMIN

LB_Support:  Apparently the seller issued a refund for the payments made by the buyer ($7367.23 AUD).

In general, all trades should happen as a mutual agreement between the buyer the and the seller, so that both parties agree with the deal, and both parties have a feeling that the trade is beneficial.

The buyer did not initiate the payment within the requested timeframe. Granted, it was not the buyer's fault and there are no reason to believe that it was not the buyer's intention to make the payment fully within the required timeframe. Regardless of what were the intentions of the buyer, when requirements of the initial trade are not fully met, it is a good trading practice to re-negotiate the terms of the trade.

The seller did suggest a fair resolution to the situation, that the price is updated to match the market price at the time the payment was fully completed. As the seller pointed out, his/her price was still really competitive, and the suggestion was not out of the line anyhow.

The buyer completely ignored the suggestion made by the seller. Additionally the seller's account was very likely hacked by a malicious party, which very likely sent those messages to the buyer with German language.

The dispute was initiated, which resulted that a little bit better deal was offered to the buyer, so that the initial 5000 AUD was counted with the price the trade was initiated, and only the price of the latter payment was adjusted. However, the buyer denied this opportunity as well.

While it is perfectly ok to publicly question and criticize the fairness and execution level of localbitcoins support and dispute resolution process, it is really unwise to publicly share details of the seller while the dispute is still ongoing. While we are unable to evaluate what is the possible harm affected to the seller, it is imminent that it did not help to get any kind of agreement with this trade.

We completely agree that localbitcoins is not a perfect in many ways, and usually flaws of the system are more imminent when the market price is really volatile. In general, the escrow system protects that the money is not stolen, and in case of the dispute, first of all we want to ensure that buyer will either receive the invested money back or the bitcoins in the escrow. Right now we cannot fully protect the buyer or the seller against market price movements.

Considering the legal issues and strong disagreement with the buyer and the seller, we think that it is safest resolution that the legal tenders (AUD) are fully refunded to the original owner, and bitcoins from the escrow are returned to the seller. We kindly ask the buyer to confirm when the refund have been issued to the bank account, and cancel the trade.


newbie
Activity: 57
Merit: 0
November 25, 2013, 04:38:47 PM
#32
Let's not go off-topic about cash trades, that was not an option in this case.

The warnings & lessons to be learned are:

  • When trading on localbitcoins.com, only deal with sellers who have a lot of good reviews and have had their account for a long time.
  • Do not upload any ID that shows your home address because your trading partner can see it and not just localbitcoins staff. In case of a dispute, you are vulnerable!
  • LocalBitcoins.com does not have a lot of staff to deal with disputes, expect that your money or BTC are stuck for a long time in case of a dispute.
  • Do not expect disputes to be handled fairly by localbitcoins staff!
  • If you trade on localbitcoins, keep screenshots and receipts of everything , you might really need them later.
  • Trade with someone who is online and before sending money, chat with them first, clarify every detail, find out what their expectations are.
  • If you are selling with bank transfer, protect yourself against mitm (man in the middle) fraud by requesting a URL to be part of the payment description. On this URL you post a warning.



sr. member
Activity: 252
Merit: 250
November 25, 2013, 01:16:04 PM
#31
have a gun in your pocket just in case

In the most part of the world carrying a gun is illegal.
Having said that, i agree that someone must take precautions when trading in person.
full member
Activity: 136
Merit: 100
November 25, 2013, 10:13:39 AM
#30
I always though doing bank transfers through LBC was safe/least issues and apparently it's not.

I have the same impression before, but no longer now.
hero member
Activity: 574
Merit: 500
November 25, 2013, 09:16:06 AM
#29
Best way to trade bitcoins...
Face to face , in a safe place , preferably in a restaurant or hotel lobby where they have guards , have a gun in your pocket just in case , ask him for the id and hold it until the transaction is completed.
Also , avoid a seller/buyer that tries to do the same to you Smiley)))).

 
have a gun in your pocket just in case Are we some kind of Mafia? Tongue . F2F aren't comfortable at all since there are physical risks when meeting a total stranger and each of you holding x.xxx$ or more.
I always though doing bank transfers through LBC was safe/least issues and apparently it's not.
hero member
Activity: 826
Merit: 501
in defi we trust
November 25, 2013, 07:41:28 AM
#28
Best way to trade bitcoins...
Face to face , in a safe place , preferably in a restaurant or hotel lobby where they have guards , have a gun in your pocket just in case , ask him for the id and hold it until the transaction is completed.
Also , avoid a seller/buyer that tries to do the same to you Smiley)))).

 
newbie
Activity: 45
Merit: 0
November 25, 2013, 07:36:46 AM
#27
The whole dispute system is worthless to the site if this is the reputation they intend to hold up.
Thankfully I've only had smooth..ish transactions (delays in release) for bank reasons, and have not had to come to a dispute.

Also hurts the escrow part of the site if the value can be altered on such a weak excuse. What is a few hours difference going to make when we are talking net banking. It's never quick in AUS unless you have your bank trust an account which requires authorization, at which point you may as well just do a cash deposit.

GL to the Buyer in at least getting his 12.7 BTC and LB come to their senses and save their rep a little by upping it back to 13.

The story of the sellers account getting hacked, isn't really your problem. You paid and agreed upon an amount, sounds like a contract to me.

Sounds like the seller was just but-hurt about the recent price hike in BTC.

Still, at this point. Poor form LB.
newbie
Activity: 57
Merit: 0
November 25, 2013, 05:47:23 AM
#26
update:

Nov 25 - I still did not receive any of my BTC.

The amount in escrow is still the reduced amount of 12.7304645 BTC instead of the 13 BTC originally traded.

No further statement from localbitcoins admins.

I told the seller to release the 12.7304645 BTC from escrow and provided an address to send me the remaining 0.2695355 BTC.
He is online, but not releasing the BTC.



newbie
Activity: 57
Merit: 0
November 25, 2013, 05:38:57 AM
#25

Yet, somehow the admin changes the escrow amount randomly (no explanation to OP), and later even refuse to release the escrow at this moment because of OP's reddit post.

This kind of support service is completely unacceptable.

They did actually provide an explanation as to why they deducted the amount, I do not agree with the way of thinking though. They deducted it basically because I had to split the amount in two bank transfers. However those two bank transfers arrived on the same day at the sellers bank account (the next business day after the trade), the split transfer did not cause a delay in payment, so it was no difference for the seller. So I don't accept to have anything deducted from the 13 BTC.  

My only fault seems to have been that I was so kind to inform the seller of the split transfer via the message system. He took it up as a reason to cancel the trade, saying I have to pay within 90 minutes. He simply tried to find a reason to cancel the trade.

He should have advertised his trade with another payment method, if he needed the money within 90 minutes, like cash trade, cash deposit for example.
There is no reasonable expectation to receive a bank transfer between different banks within Australia immediately, it is impossible.






hero member
Activity: 882
Merit: 1000
November 25, 2013, 04:22:41 AM
#24
This is toal BS by localbitcoins and make me never want to use them. Pay the man his coins!
wow, this really is bad.
I would probably never try localbitcoin.
Please do not write off dozens of honest businessmen because of a support person's ill-chosen words. Just be cautious in choosing a trader. Traders' policies and feedback reputations are open and visible to the public. Some of us even offer no-questions-asked money-back guarantee when requested within 24 hours, thus bypassing the LBC dispute system entirely.

True, if OP has chosen a reputable trader, he would probably never need to contact the admin at all.

But the big problem shown here is how the admin on localbitcoin is trying to resolve a conflict.
The OP has provided lots of (IMO, way more than enough) proofs showing that he did send the money but never receive the bitcoin.
Yet, somehow the admin changes the escrow amount randomly (no explanation to OP), and later even refuse to release the escrow at this moment because of OP's reddit post.

This kind of support service is completely unacceptable.



update:

Nov 24 - I still did not receive any of my BTC.

No further statements from localbitcoins.com

OP, please keep updating your situation.
hero member
Activity: 490
Merit: 500
November 24, 2013, 03:39:23 AM
#23
This is shocking

I have used them several times, and it always went off flawlessly...
sr. member
Activity: 252
Merit: 250
November 24, 2013, 03:00:24 AM
#22
update:

Nov 24 - I still did not receive any of my BTC.

No further statements from localbitcoins.com

Maybe you pissed them off more by posting here as well  Tongue
newbie
Activity: 57
Merit: 0
November 24, 2013, 02:23:30 AM
#21
update:

Nov 24 - I still did not receive any of my BTC.

No further statements from localbitcoins.com
full member
Activity: 198
Merit: 100
November 23, 2013, 12:56:03 PM
#20
This is toal BS by localbitcoins and make me never want to use them. Pay the man his coins!
wow, this really is bad.
I would probably never try localbitcoin.
Please do not write off dozens of honest businessmen because of a support person's ill-chosen words. Just be cautious in choosing a trader. Traders' policies and feedback reputations are open and visible to the public. Some of us even offer no-questions-asked money-back guarantee when requested within 24 hours, thus bypassing the LBC dispute system entirely.
hero member
Activity: 882
Merit: 1000
November 23, 2013, 11:38:11 AM
#19
wow, this really is bad.
I would probably never try localbitcoin.
member
Activity: 123
Merit: 16
November 23, 2013, 11:33:30 AM
#18
This is toal BS by localbitcoins and make me never want to use them. Pay the man his coins!
full member
Activity: 198
Merit: 100
November 23, 2013, 09:14:45 AM
#17
Yes, it was in an e-mail, via the support ticket system of localbitcoins, here it is: http://postimg.org/image/83durg4zf/ 

wording: "Please also note that we  would have released the escrow
for you already, if that reddit post would not have happened. Now it can
take quite a time to get a peaceful resolution here."
I agree. Giving that excuse was a bad business decision by LBC support. They might have a legitimate reason to delay your refund. I cannot imagine any reason to blame a delay on your publicly complaining.
hero member
Activity: 826
Merit: 501
in defi we trust
November 23, 2013, 08:43:01 AM
#16

Do you have a screenshot of them telling you that they are not releasing because you posted it on reddit?
I mean wtf? Thats childish to say the least...

Yes, it was in an e-mail, via the support ticket system of localbitcoins, here it is: http://postimg.org/image/83durg4zf/  

wording: "Please also note that we  would have released the escrow
for you already, if that reddit post would not have happened. Now it can
take quite a time to get a peaceful resolution here."



That "tiny" amount of BTC is worth 10k usd right now , that email response is making me think 10 times before using localbitcoins again.
newbie
Activity: 57
Merit: 0
November 23, 2013, 08:36:21 AM
#15

Do you have a screenshot of them telling you that they are not releasing because you posted it on reddit?
I mean wtf? Thats childish to say the least...

Yes, it was in an e-mail, via the support ticket system of localbitcoins, here it is: http://postimg.org/image/83durg4zf/ 

wording: "Please also note that we  would have released the escrow
for you already, if that reddit post would not have happened. Now it can
take quite a time to get a peaceful resolution here."

legendary
Activity: 1274
Merit: 1004
November 23, 2013, 08:32:19 AM
#14

According to https://localbitcoins.com/fees  only the person who created the advertisement pays fees. In my case the seller advertised, and I responded to his advertisement, so I should not be liable to pay any fees.

If you would post an ad to buy, then you would pay fees as the buyer, this was not the case for me.

Nothing should be deducted from my BTC amount.



Oh alright, Goodluck then.
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