Topic: Looking for forum customer support [moderator/admin] (Read 514 times)

The point I don't get in all this is why would anyone report a direct inbox message inviting them to participate in a signature campaign or services they're thought to be special and reputable, only for them to turn around and report the sender to get banned 🤷. Humanity is really a joke. This is a case of wishing someone good while they plot your downfall.

I was thinking more along the lines of I send you something, you say 'not interested contact this person' who is an alt of yours.
I send to that alt more or less blind and then you report it. 1st hit / report no big deal, and I never know about it.
Then you wait for the next message from me to one of your alts or even your main account and report that.

It's a lot of work and planning to just screw with someone, but if you don't think people will do it then you have a better opinion of humanity then I do.

There are a couple of other scenarios that could also mess with people. I don't think it's a big deal, since we probably would have heard about it happening to people, but since it's out there it might be worth a discussion.

-Dave

I guess logically, a user will be banned if he is the one who goes first with DMs to other members with kind of spam, scam, incentivized contents.

If you want attack someone and use 100 accounts to DM that one, it does not make any sense and the receiver won't be banned. You won't be banned because you're answering others.

Who goes first is most important if the procedure is solid.

Probably worthy of another topic but:

1) Is this something mods see automatically or do you have to look for?

2) How much checking is involved? I'm asking because I can see there being the potential for abuse if you want to get someone banned you could point a conversation in PMs a certain way. Would be difficult, but not impossible if the person trying to get someone else banned has a few alts.

-Dave

Little bit confused about this rule, can't they just send an automated PM to the receiver and say that they could ignore PMs from other members and include a link to a page that explains how to do that? @mods, bosses* be nicer please like hillary aka andco.

@OP, why did you post "forum customer support"? this is not a service, you should know better. first lol.

*=second lol.

With the risk of stating the obvious... you know that quite a number of members of the forum already use the existing notification bots.
So in many cases posting an invitation (of course, unless it's meant to be very private) directly in a post can already do the job with much less risks.
.. just my 2 sats...

I also receive a lot of emails in my gmail that I didn't request, but I can't get in contact with Google saying to ban that person. 

I do not question the rules, they must exist for us to live in community. What I'm saying is that you shouldn't be intransient and everything should be the same for everyone. I'm not even saying that the OP did well or not. I'm not judging the OP's attitude or the moderator's attitude.

Just my opinion that in cases of bans, especially for experienced users, the situation should be dealt with in a more detailed and careful way, allowing that user to defend himself before making a decision.

Having a multiple report of PM is already sufficient to have a temporary ban as per the mods statement above. Mods Hilarious is just being nice for giving a warning message on some case like this but what was done is really sufficient for ban or else it will be lifted immediately if the decision is not right.

The OP and even the majority here doesn’t know about this rule. This is a lesson learned for the existing rules towards it which is a 2 PM report is sufficient for the temp ban.

 What kind of further evaluation needed if the user who submit the PM report really didn’t like the PM he received without his consent?

Maybe for you or me, a temporary ban should be enough. But, for those who use the forum as a work tool, this should not be the case.

Any banning, mainly for experienced users with a good general reputation, should be evaluated more carefully, with greater analysis and possibility for the user to defend himself.

A user, just being informed that he will be banned, without being able to contest it, I think it's a bit radical. But this is just my view, nothing more.

I think hilariousandco said he would issue out a warning if you read up his response a few replies up. It just depends on the mod handling the issue. Some may warn you, others may not.

It was a temporary ban. It also acts as a warning, doesn't it?

OP just wanted to know what could have led to the ban.

@Royse777 hardly anyone will give information on who made the denouncements. What you have to do is be more careful in the PMs you send, in order to avoid them being too similar to each other.

That said, I think that a ban, especially users who have been on the forum for a long time, should not be evaluated in the same way.

A user with a long history of good reputation (generally speaking), can even commit a lapse, but this should not serve to simply be banned. It should be avoided that personal disagreements jeopardize the work done to build a good reputation here on the forum. Something that is not easy and takes a long time.

Therefore, evaluating a possible banning of a newbie should be different from a legendary one. It is not a question of being biased, but rather a more careful analysis of the situation. Banning cannot be based on a simple rule of two reports equals seven days. It should be analyzed on a case-by-case basis, especially with experienced users.


One question, before being banned is the user informed? If it isn't, it should. I think there should always be the opportunity for the user to defend himself.

Either way, I understand that sometimes this isn't easy, in such a huge forum with thousands of users. But, I think that in cases of banning, one should always analyze more carefully, especially with many years of forum.

\
Thanks bud, it's more than the information I was expecting. Hopefully others will get benefited from it too. Lesson learned.

Sorry missed your response. Appreciate your time.

I understand that but I can't. The privacy of the reporters is important and as such, I can't reveal as to who they were. In general, I'd suggest refraining from inviting users to participate in campaigns unless you are completely sure that they're fine with it.

If there are 2 reports made, one of an old PM (e.g. a year ago) and another recently (e.g. a day ago), that would count as 2 reports (if the old PM is really old (e.g. 5 years old), it might be counted as a half report or ignored altogether) albeit this may be the aforementioned circumstances that may reduce the ban duration. Some other moderators might only consider this as 1.5 (essentially waiting for another report to come in before a ban is issued). Again, it really depends on the moderator handling the situation. However, at least IMO if there are 2 reports, both of which are of old PMs, with one being reported back then and another one recently, it's probably gonna be counted as a single report.

And yes, once you've been banned, only reports of PMs you've sent after your ban will be counted towards a second (hopefully non-existant) ban.

I didn't issue the ban but I seem to remember seeing at least a couple of people report your PMs. Sometimes I'll send a message out to the person who sends them warning them their posts have been reported so they need to chill but you need to be very careful who you PM and not really send unsolicited messages because it people don't appreciate them one or two reports is all it can take.

You me and rest others know the basics. There are no need to quote them or refer them to visit there. I would explicitly like to get the information from the people who are directly involved in issuing ban and such things.

Thanks bud for your input.

Moderators won't reveal that information to you or anyone. It can trigger personal conflicts and attacks, unnecessary.

Applied ban for unsolicited PMs is handled manually, not automatic so reports will be considered by (both perhaps) dates you sent those PMs (that is more important) and dates of reports.

All past reports should be counted for your ban already but it won't clear your ban record. Next times, your ban will be longer, 14 days, 30 days and permanently. Ban duration can depends on each moderator.

WOW! WOw! Wow! wow!
After scammed by the Bitlucy owner and then after having all these reputation crisis especially from some over jealous losers like Poker Player, JollyGood and backstabber users like efialts and some others - I don't get much excited anymore.

It's a place where only the loudest can survive. You keep your voice down, be polite, be gentle, be nice - they will destroy you.

Thank you. This will do. But if I would know who they were then that would help a lot.

I think with me other campaign managers would be benefited from it too, I know many who do the same. Managers like us when they are banned, it effects our business. Knowing the users who don't like receiving PMs will help us to avoid them. It will benefit the others who appreciate PM notification because not many of them are actively enable service page.

Is there a time frame between two reports that count towards more than one report?
Since I already applied the ban, all previous report turned to zero now?
Appreciate you time.

While due to privacy concerns in regards to the PM reporters I'm going to have to be rather vague on the details, you were banned for sending one or more PMs to users, offering them to join one or more campaigns which you were involved in, which were then reported by multiple users as unsolicited. Other campaign managers have been banned for the same thing in the past.

As for thresholds, there are no hard ones besides it being reported by more than a single user (past reports of previous unsolicited PMs also count towards that number) and the usual ban for the first offense is 7 days (though if the unsolicited messages are of a non-commercial nature or there are other circumstances, the moderator might reduce it to 3-5 days). Really, the punishment is usually decided by each moderator on a case by case basis and as such I can only highlight the trends.

If nobody report you, no ban at all even if you send hundred PMs.

A ban if is used, only after one or some of receivers report you to forum moderators.

Same format, bulk PMs and some of receivers reported you I guess so.

Although I'm not a moderator nor admin, but I think maybe it's because you're asking graphic designers to join your contest while you've quoted their name on your post.

I think they're aware with the contest but they just choose not to join it.