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Topic: lucky block casino locked my account for no reason demanding kyc funds lost (Read 600 times)

newbie
Activity: 26
Merit: 4
Sorry guys I should have given an update on this issue. LB did send me my remaining balance and everything turned out okay. LB support is really nice and caring, they are a legit casino that can be trusted for sure even though their LB token got dumped.
copper member
Activity: 2800
Merit: 1179
Leading Crypto Sports Betting & Casino Platform
KYC has become the golden rule of business interaction. Not providing these documents, especially in a casino environment, can land you in a quagmire of sorts - withdrawals being denied, accounts being suspended, and whatnot. Yet, shouldn't we ask ourselves: Are these terms transparent enough for the average customer? Are they just hidden within an ocean of text, like a needle in a haystack?


The KYC requirements is fair seeing that this is clearly stated on the ToS. All casino with gambling license has the terms that will require their players to do KYC randomly whenever they feel if its necessary. Actually, You wil only have problem on it if you are playing on resticted country or doing some shady activity inside since providing KYC is very easy and can be done with just a few seconds.

In the case of Luck Block Casino, it seems premature to label them a 'scam' merely because they stuck to their rules and regulations. That being said, it's a wake-up call for all users. Next time, let's not just 'play', let's 'play smart'.

Based on the OP details, They are not scam but OP is just very dodgy. He is the one who decided to not undergo KYC event though it's included to the ToS of the casino. I'm really surprised that there's still user like this that gambling on centralized casino with license and still not open for submission of KYC. They literally gambling on playing gambling with the casino.
legendary
Activity: 1946
Merit: 1100
Leading Crypto Sports Betting & Casino Platform
~snip~

If a casino requires you to submit KYC documents and refuse to heed to their request, they have all the discretion to accept/deny any act on which you will do. They may even deny your withdrawals and that is covered under their TnC which is mostly stipulated.

OP, you cannot fault the gambling website if they refuse to accept your withdrawals. KYC documents are a pre-requisite before anyone can gamble on their platform. Obviously, for failure to submit such, they also have the power to deny your withdrawals at their discretion.

I have never heard of luck block casino in the crypto space but reaching a conclusion that they are a scam just because they denied your withdrawal is fallacious. Next time, if you do not want to submit any KYC documents, then avoid playing on such platform in the first place.
KYC has become the golden rule of business interaction. Not providing these documents, especially in a casino environment, can land you in a quagmire of sorts - withdrawals being denied, accounts being suspended, and whatnot. Yet, shouldn't we ask ourselves: Are these terms transparent enough for the average customer? Are they just hidden within an ocean of text, like a needle in a haystack?

In the case of Luck Block Casino, it seems premature to label them a 'scam' merely because they stuck to their rules and regulations. That being said, it's a wake-up call for all users. Next time, let's not just 'play', let's 'play smart'.
hero member
Activity: 2268
Merit: 789
Anyways, they are demanding kyc and I refuse so they will close my account

Just a heads up, lucky block is not safe.
is this what you already accepted mate? I mean this is just an Eye opener for forum members and you are not asking for the return of your money?
then why choose here when there is no official representative from Lucky Block here in bitcointalk.
but thanks anyway , as i will never choose to play even creating an account for this one.
Even if the platform doesn't have a presence on the forum or a representative, it's not right to reach conclusions without knowing the full story. OP has clearly said that he refused to complete KYC verification which is obviously something a casino wouldn't like or see as something normal, and OP also said that he tried to withdraw after playing a little bit because he was losing, and I don't think he had reached the wagering requirement as well.

If he had completed his KYC and then the casino had refused to pay his money, that is when we could blame the casino or think that they are scammers and stuff, but none of what OP said has any indication of why the casino is not trustworthy or scamming their players.

If a casino requires you to submit KYC documents and refuse to heed to their request, they have all the discretion to accept/deny any act on which you will do. They may even deny your withdrawals and that is covered under their TnC which is mostly stipulated.

OP, you cannot fault the gambling website if they refuse to accept your withdrawals. KYC documents are a pre-requisite before anyone can gamble on their platform. Obviously, for failure to submit such, they also have the power to deny your withdrawals at their discretion.

I have never heard of luck block casino in the crypto space but reaching a conclusion that they are a scam just because they denied your withdrawal is fallacious. Next time, if you do not want to submit any KYC documents, then avoid playing on such platform in the first place.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.
And scammers can offer those huge bonuses as they know they have no intention of ever allow those people to make a withdrawal, so a huge bonus should be seen with distrust instead of being a positive sign, as even if established and popular casinos can give good bonuses they cannot compete with the money scammers can claim to give away, then it is important to be as careful as possible when selecting a new casino in which we may like to play, as a way to avoid such an outcome to happen to us.
It is commonly said that, when something appears too good to be true, then it's likely not true..
Scammers know how desperate most gamblers are for bonuses, and seeing that gamblers are not at all satisfied with the little bonuses most legitimate casino offer to their users and potential users, it is no surprise to know that scammers take advantage of such opportunities, knowing there is no other way to attract desperate gamblers except offering them huge bonuses.

In as much as I condemn and detest scammers, I sometimes, still blame the victims, their greed and desperation is what usually leads most people into falling victims to such plots.
hero member
Activity: 2730
Merit: 632
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.
And scammers can offer those huge bonuses as they know they have no intention of ever allow those people to make a withdrawal, so a huge bonus should be seen with distrust instead of being a positive sign, as even if established and popular casinos can give good bonuses they cannot compete with the money scammers can claim to give away, then it is important to be as careful as possible when selecting a new casino in which we may like to play, as a way to avoid such an outcome to happen to us.
Newbies do usually be trying out to make out deposits without trying out to realize on what are the things that should really be done first like making some in depth research about the site or simply having that reputation check on which it would really be just that normal to be done since we are talking about depositing real money on here. We do have tons of legit gambling sites on which if ever you do able to see those places offering
too good to be true offers which it is more than on what those legit platforms been offering, then you should really start on doubting that because on this business which legit owners wont really be giving out that generous bonuses or would really be giving out that less hard requirements about withdrawals and with that then using up your own common sense would really be telling you that there's something off with this one.
Common sense would really be your best weapon but it turns out that some people would really be just get blinded themselves just because of some too good to be true offers and this is where
they do usually ends up like this.
legendary
Activity: 3122
Merit: 1102
Leading Crypto Sports Betting & Casino Platform
that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

I'm always amazed when this comes up. OP knew about bitcointalk and a gambling section here. There's so many casinos advertising here and most are completely legit. If you keep stealing from people you eventually lose trust here and with it a chance to advertise because people who do will get red trust. With all that in mind, OP chose a casino that nobody here uses and that has a lot of negative reviews on other sites. Why would you do that? Don't you value your money?

Also, if they say they'd give your money back if you did KYC, why not try that route? You should have expected KYC when playing there. Most casinos perform random checks.
Are you afraid they'll find out you were really playing from a restricted country?

he already knows the reason why the possible rejection of his kyc, hence, not complying with it. the OP knows what violation he may have had done, thus, letting his funds confiscated by the site. because if knows for sure, he didn't have any violation or any of that sort, and he cares about his funds, he may agree with what the site is asking from him.
also, it is quite difficult to reach out a site which has no active thread in the forum. this is why it is always best to play with reputable sites known to this forum having active rep as well.
hero member
Activity: 2884
Merit: 794
I am terrible at Fantasy Football!!!
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.
And scammers can offer those huge bonuses as they know they have no intention of ever allow those people to make a withdrawal, so a huge bonus should be seen with distrust instead of being a positive sign, as even if established and popular casinos can give good bonuses they cannot compete with the money scammers can claim to give away, then it is important to be as careful as possible when selecting a new casino in which we may like to play, as a way to avoid such an outcome to happen to us.
legendary
Activity: 2758
Merit: 1228
Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experience and feedback to the casino ask.

Also maybe he's just afraid to get scam for second time around since if the casino is proven scam there's no use for providing his KYC details since he might get more bigger problem with that.
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.

Realization comes late with those unfortunate victim of scams and its really unfortunate to see that there are still people falls on to good to be true bonus offers by scam casino since its somehow obvious if they give unrealistic huge bonus reward to their gamblers. But since another issue exist like this its good to add this case up and be posted on scam accusation board so that newbies might have a reference that they should avoid this casino or make this as reference to be more careful while searching a platform to spend their time with.
hero member
Activity: 2828
Merit: 611
Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experience and feedback to the casino ask.

Also maybe he's just afraid to get scam for second time around since if the casino is proven scam there's no use for providing his KYC details since he might get more bigger problem with that.
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.
hero member
Activity: 1008
Merit: 520
Leading Crypto Sports Betting & Casino Platform
Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experiences and feedback to the casino ask.

Also maybe he's just afraid to get scam for the second time around since if the casino is proven scam there's no use in providing his KYC details since he might get more bigger problems with that.
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
I have not played in fiat physical casino before so I may not know exactly how their dispute resolution is on deposits or withdrawal process but then we are sure that settling such issues as of the ops in a fiat casino will be a little bit easier than the online casino cases, and again it becomes more hider or almost impossible to resolve such issues if the casino is already a known scam, but what we can do to prevent this is to try as much as possible to always read the TOS of the casino and also the various reviews if possible forum reviews to know when and how the casino response to scam accusation or handle issues.
hero member
Activity: 2884
Merit: 794
I am terrible at Fantasy Football!!!
Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experience and feedback to the casino ask.

Also maybe he's just afraid to get scam for second time around since if the casino is proven scam there's no use for providing his KYC details since he might get more bigger problem with that.
Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.
hero member
Activity: 2632
Merit: 787
Jack of all trades 💯
that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

I'm always amazed when this comes up. OP knew about bitcointalk and a gambling section here. There's so many casinos advertising here and most are completely legit. If you keep stealing from people you eventually lose trust here and with it a chance to advertise because people who do will get red trust. With all that in mind, OP chose a casino that nobody here uses and that has a lot of negative reviews on other sites. Why would you do that? Don't you value your money?

Also, if they say they'd give your money back if you did KYC, why not try that route? You should have expected KYC when playing there. Most casinos perform random checks.
Are you afraid they'll find out you were really playing from a restricted country?

It's sad that people are playing at the scam casino's and therefore scam casino's business is still running. If everyone only opt to play at the reputed casino's then these issues may never arise.

Coming to the OP case, he was not willing to do the KYC. There may be number of reasons for this but if the reason is that he belongs to the restricted country where the gambling site have prohibited gambling, then for sure he could not get his funds back even if he does the KYC. Then another question arises as why he was playing on that gambling site from a restricted location? Again this is the gambler's fault.


Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experience and feedback to the casino ask.

Also maybe he's just afraid to get scam for second time around since if the casino is proven scam there's no use for providing his KYC details since he might get more bigger problem with that.
hero member
Activity: 2814
Merit: 618
Leading Crypto Sports Betting & Casino Platform
that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

I'm always amazed when this comes up. OP knew about bitcointalk and a gambling section here. There's so many casinos advertising here and most are completely legit. If you keep stealing from people you eventually lose trust here and with it a chance to advertise because people who do will get red trust. With all that in mind, OP chose a casino that nobody here uses and that has a lot of negative reviews on other sites. Why would you do that? Don't you value your money?

Also, if they say they'd give your money back if you did KYC, why not try that route? You should have expected KYC when playing there. Most casinos perform random checks.
Are you afraid they'll find out you were really playing from a restricted country?

It's sad that people are playing at the scam casino's and therefore scam casino's business is still running. If everyone only opt to play at the reputed casino's then these issues may never arise.

Coming to the OP case, he was not willing to do the KYC. There may be number of reasons for this but if the reason is that he belongs to the restricted country where the gambling site have prohibited gambling, then for sure he could not get his funds back even if he does the KYC. Then another question arises as why he was playing on that gambling site from a restricted location? Again this is the gambler's fault.
legendary
Activity: 2296
Merit: 1335
Don't let others control your BTC -> self custody
that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

I'm always amazed when this comes up. OP knew about bitcointalk and a gambling section here. There's so many casinos advertising here and most are completely legit. If you keep stealing from people you eventually lose trust here and with it a chance to advertise because people who do will get red trust. With all that in mind, OP chose a casino that nobody here uses and that has a lot of negative reviews on other sites. Why would you do that? Don't you value your money?

Also, if they say they'd give your money back if you did KYC, why not try that route? You should have expected KYC when playing there. Most casinos perform random checks.
Are you afraid they'll find out you were really playing from a restricted country?
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
Just a heads up, lucky block is not safe.

well i took some time to research about this casino, i assume you are talking about this casino:

luckyblock.com

that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

https://www.trustpilot.com/review/luckyblock.com

my search is not over and continuing I see that there are also complaints on casino.guro and you can see it here:

https://casino.guru/luckyblock-casino-review#tab=js-tab-discussion

and from what i could see they must have paid people to post fake reviews on askgamblers.com this is visible here:

https://www.askgamblers.com/online-casinos/reviews/lucky-block-casino

so I recommend people not to use this casino, it's better that they use the old and reputable casinos that are in this forum, this casino is offering 200% for those who deposit 10,000 euros + 50 free spins, honestly I don't understand how people they still fall for this type of scam, and it is obvious that this bonus is just to attract people and it has conditions that must be fulfilled for people to be able to claim, people need to realize that, they must forget about the damn greed and analyze things more calmly
hero member
Activity: 2100
Merit: 546
Leading Crypto Sports Betting & Casino Platform
Anyways, they are demanding kyc and I refuse so they will close my account

Just a heads up, lucky block is not safe.
is this what you already accepted mate? I mean this is just an Eye opener for forum members and you are not asking for the return of your money?
then why choose here when there is no official representative from Lucky Block here in bitcointalk.
but thanks anyway , as i will never choose to play even creating an account for this one.
Even if the platform doesn't have a presence on the forum or a representative, it's not right to reach conclusions without knowing the full story. OP has clearly said that he refused to complete KYC verification which is obviously something a casino wouldn't like or see as something normal, and OP also said that he tried to withdraw after playing a little bit because he was losing, and I don't think he had reached the wagering requirement as well.

If he had completed his KYC and then the casino had refused to pay his money, that is when we could blame the casino or think that they are scammers and stuff, but none of what OP said has any indication of why the casino is not trustworthy or scamming their players.
sr. member
Activity: 2618
Merit: 439

Anyways, they are demanding kyc and I refuse so they will close my account

Just a heads up, lucky block is not safe.
is this what you already accepted mate? I mean this is just an Eye opener for forum members and you are not asking for the return of your money?
then why choose here when there is no official representative from Lucky Block here in bitcointalk.
but thanks anyway , as i will never choose to play even creating an account for this one.
hero member
Activity: 2996
Merit: 598
Leading Crypto Sports Betting & Casino Platform
From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

I don't think OP is serious in his accusation, there's no follow-up on his post for all we know he just tried to ruin this casino because of bad losses, this is not the guy who received injustice in his account.

until he posted pieces of evidence this is a make-up story

He is even speculating why his account was locked.


I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

jr. member
Activity: 50
Merit: 8
I really dont know WHY people play in low or little casinos when you have plenty of BIG and reputed casinos here or in the whole internet.

I know someone can say "its for the bonus" but the bonus in casinos are nearly the same in all the casinos so its not an excuses.

I hope you can get back your funds but i dont have so much hope.
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