It's my first time reading about lucky box, I've never heard of such casino before, I believe that this casino is a centralized one, if it is, then it is completely your fault if you decide not to pass kyc, kyc is a means though which businesses get to know their customers and some private information about them, this could help deter or discourage other members from using the platform for some nefarious activities.
You alone (op) know the reason why you have decided to not pass kyc, but if I should advice, I will ask you to pass kyc verification and withdraw your money,unless you do not have the necessary or required/requested documents for the verification.
Topic: lucky block casino locked my account for no reason demanding kyc funds lost - page 2. (Read 600 times)
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
June 11, 2023, 05:46:34 PM
June 11, 2023, 04:41:50 PM
-cut-
Anyways, they are demanding kyc and I refuse so they will close my account
-cut-
Just a heads up, lucky block is not safe.
Why do you think you have a right to reject kyc? How do you know it's unsafe as you refused to even do that? Anyways, they are demanding kyc and I refuse so they will close my account
-cut-
Just a heads up, lucky block is not safe.
Depending how much you are withdrawing, and if they are suspicious about your region where you claim to live, they are legally obligated to ask for it.
I am not sure where you have been during these few years but it's the brand new world now. Casinos and exchanges are complying with regulators. Number of those who don't require kyc are slim to none. And even those might want it later.
June 11, 2023, 04:37:08 PM
From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.
OP have to be more serious about this claim and provide necessary documents to support this claim. If OP declined the KYC which is stated in the rules of the site that they can ask for this any time, then the problem here is with the OP. I understand if its not on the terms of the site but if you are going to go against the site and not follow their terms then expect to be ended up like this. 
June 11, 2023, 04:34:15 PM
From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.
OP have to be more serious about this claim and provide necessary documents to support this claim. If OP declined the KYC which is stated in the rules of the site that they can ask for this any time, then the problem here is with the OP. I understand if its not on the terms of the site but if you are going to go against the site and not follow their terms then expect to be ended up like this. 
June 11, 2023, 04:24:25 PM
From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.
June 11, 2023, 03:59:05 PM
As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.
This was exactly the mistake OP made which paved way for the casino to assume he is a cheater and further banning his account. KYC is what casino always demand for which OP should have known and still get prepared for so as not to allow them have a reason to get his account permanently blocked or suspended.
Casino sometimes can be very funny. It might be that they likely had no kyc as a T&C or ToS before now but for the fact that they got a bait, they would secretly and hurriedly change it to get at OP as they have no one's permission to update their ToS at any time.
June 09, 2023, 08:15:38 AM
As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.
This was exactly the mistake OP made which paved way for the casino to assume he is a cheater and further banning his account. KYC is what casino always demand for which OP should have known and still get prepared for so as not to allow them have a reason to get his account permanently blocked or suspended.
Casino sometimes can be very funny. It might be that they likely had no kyc as a T&C or ToS before now but for the fact that they got a bait, they would secretly and hurriedly change it to get at OP as they have no one's permission to update their ToS at any time.
June 08, 2023, 10:31:15 AM
Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.
This common embarrassment of neglecting the ToS leads to an unfortunate cascade of problems that could otherwise be averted. The onus lies on the individual to safeguard his or her interests. We shouldn't confuse ignorance for deception on the casino's part. It's a hard pill to swallow, but it's crucial to remember that the rules of the game are usually crystal clear for those who dare to look.
June 08, 2023, 09:27:04 AM
What do you exactly mean by this:
I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.
Is there a any possible way for someone to be able to tell correctly which platform you are trying to send the funds?
If there's any, do casinos have access to that?
Also, I don't think that "restricted" means that your IP is banned from accessing the site. For some casinos, yes, but for most, I suppose, not.
I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.
Is there a any possible way for someone to be able to tell correctly which platform you are trying to send the funds?
If there's any, do casinos have access to that?
Also, I don't think that "restricted" means that your IP is banned from accessing the site. For some casinos, yes, but for most, I suppose, not.
June 08, 2023, 04:37:00 AM
OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.
In cases like this it's clear that the person making the reports did not go through the ToS and thinks he will be able to get away if he should create a thread here an propably get others to side with him/her, if he was truly innocent like most that do complain about being scammed by a casino he would have compiled some evidence rather than just coming to the forum with only text.
With just a few questions (one to be precise) I asked the chat support of the casino being accused, it turned out that KYC is mandatory.
June 08, 2023, 01:38:34 AM
As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.
June 07, 2023, 04:59:00 PM
Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.
June 07, 2023, 04:22:54 PM
I've had my LB account for almost a year and used this casino many times without issue.
Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.
They refuse to complete my withdrawal so all funds are lost.
I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.
Just a heads up, lucky block is not safe.
Never heard of them, which is worrying as even a scam casino has a reputation that precedes them and allows you to avoid them, so gambling in a casino like that was a mistake from the beginning, however it seems is going to be difficult for you to recover your money, as for what I am reading it seems you did in fact violated their TOS and accessed their casino from a restricted location, so they are on the right here as you also refused to go through KYC, now I think they should return whatever money was in your account at the time but I do not think this will happen. Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.
They refuse to complete my withdrawal so all funds are lost.
I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.
Just a heads up, lucky block is not safe.
June 07, 2023, 12:35:19 PM
Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
June 07, 2023, 11:08:40 AM
Anyways, they are demanding kyc and I refuse so they will close my account
Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.
They refuse to complete my withdrawal so all funds are lost.
I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.
Just a heads up, lucky block is not safe.
The casino name your mentioned is not familiar around the forum but you were saying that you are using the site for a year so it's not a scam but you can call them scam after you complete KYC and not processing your withdrawal.
June 07, 2023, 09:55:54 AM
I've had my LB account for almost a year and used this casino many times without issue.
Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.
June 07, 2023, 04:56:20 AM
I've had my LB account for almost a year and used this casino many times without issue.
Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.
I guess they didn't like that for some reason and flagged the withdrawal.
They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.
Anyways, they are demanding kyc and I refuse so they will close my account
Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
June 07, 2023, 04:41:38 AM
Anyways, they are demanding kyc and I refuse so they will close my account
There will be no solution to your issue as you have denied the KYC verification process. As a Curacao licensed casino and based on the terms, LuckyBlock has the right to ask you to complete the identity verification process. Why you have refused to send your documents to them? They haven't stolen your funds yet. Try to complete the KYC verification and see what they do with your withdrawal.This is now the only thing he can try to get his funds, if he do not want to do it then he should say good bye to his funds.
I'm not familiar with this casino, I'm sure it is the first time I heard luckyblock as I cant find a thread about this casino in this forum.
He said that he had no issue for almost a year, means that he should have made many deposits and withdrawals during that time frame and logically he should have known about the rules and terms of the casino well.
However, it is just a story with no real evidence, he should provide valid evidences to support his claim.
June 07, 2023, 04:15:47 AM
I'm new to this casino even it seems that this casino doesn't promote its site in this forum, I know you share important information so that forum users don't play there, but it's good when you share your bitter experience at the casino at least include screenshots or other evidence so that we all believe that the story of your experience is true, we cannot verify the truth.
To be honest, actually your problem is not that complicated if you really want your money, just follow the rules they keep, for example asking you to complete KYC, but if you really don't want to do that because of keeping your documents anonymous, you can leave them and also stay away from that site, I'm afraid you violated the terms and conditions of the casino so you are also guilty of this, but again we can't verify the truth of the casino or you in this thread, but glad you shared your bitter experience. I hope your problem can be solved properly
To be honest, actually your problem is not that complicated if you really want your money, just follow the rules they keep, for example asking you to complete KYC, but if you really don't want to do that because of keeping your documents anonymous, you can leave them and also stay away from that site, I'm afraid you violated the terms and conditions of the casino so you are also guilty of this, but again we can't verify the truth of the casino or you in this thread, but glad you shared your bitter experience. I hope your problem can be solved properly
June 07, 2023, 03:52:29 AM
I don't see how the casino is doing anything wrong in all this. You said it yourself that you made a deposit, played a few games and as soon as you started losing, you opt for a withdrawal which any new or old gambler would know isn't an option unless you have completed the wagering requirement which can be between 1x to 5x depending on the policies, and terms and conditions of the platform.
And, when they asked you for KYC, you refused to do that which is clearly a red flag for any platform, even if I'm dealing financially with you and you deny to prove your identity to me, I wouldn't really be willing to continue with you at all. So it isn't their fault, you can't withdraw so quickly after a deposit and you can obviously not go ahead with it without providing KYC.
And, when they asked you for KYC, you refused to do that which is clearly a red flag for any platform, even if I'm dealing financially with you and you deny to prove your identity to me, I wouldn't really be willing to continue with you at all. So it isn't their fault, you can't withdraw so quickly after a deposit and you can obviously not go ahead with it without providing KYC.
Jump to: