His name is Angelo, he lives in Sarasota and his family has a connection to the manufacturing company. they buy miners oversees and send them to him.
As far as customer service, he's great (he walked my friend thru an issue we had (our own fault) at 1am!) Its not a staff of service reps, its his direct number.
This setup might not be what everyone needs, but since there is no shipping involved for us (we drive a couple hours and just pick them up) its a pretty sweet arrangement for us.
hope this helps.
ps. we asked him to see if we could help him make a better site... he said 'dont bother.' Appearantly, during his previous business venture he spent tons of money on making an awesome site, only to have his rival competitors recolor/reword it and use it as their own for free! not cool.
anyway, hes trying to have repeat customers by the care that he gives them instead of thru his site (idk how well its gonna work in the age of ebay)
Sarasota,fla you say I live on the east coast of fla & may be interested in meeting this guy,being I'm only 2 hrs away
PM me his info or website,I'll open any links on my "virus catcher" PC though