What happened:: Hello everyone!
I would like to tell you about the problem that I had with the Stake.com. I have seen adv and mentions of this bookmaker many times and until I tried it myself, I got the impression that it is a large and honest bookmaker.
However, this impression was quickly spoiled. In early August (August 12), I registered on stake.com, checked the markets they offer, got used to the interface and decided to try to place bets. My favorite baseball (MLB) was just beginning and I decided to place bets while watching matches. Based on my experience and being careful, I made 3-5 bets (I don't remember exactly, but now all bets in my account have been deleted for some reason). And most of them won, I won somewhere between 1000-1500 bucks and went to bed happy.
The next day I woke up and decided to look at different sports - are there any interesting bets for me. After a few minutes I saw that Arantxa Rus (a famous tennis player) was playing, on which I had previously bet with other bookmakers. I made a bet on winning the game and she won. After that, I planned to continue betting on this match, but decided to withdraw some money - the amount was already about 5,000$, and usually 2,500$-3,500$ is enough for me to place bets. I am
creating a withdrawal request and suddenly I see an error in the upper left corner (something like
"you are not allowed to do this" or similar).
I thought it was some kind of technical error, but decided to clarify in the chat. Someone from the staff answered me that I need to write to
accouts@stake.com and their colleagues will explain to me what the problem is. I sent an email with a question and in response I receive a message that the email has not been delivered and such an address doesn't exist. I looked at the email address and think that it was most likely "
accouNts@stake.com", but decided to clarify it in the chat anyway. This was confirmed in the chat and I sent a message to the correct address and waited for an answer. I waited an hour, then two, then a day. On the second day, I already began to worry that the email was again sent to the wrong address. But soon I received a response and I was informed that I
allegedly violated paragraph 5.1 of the rules and in order to refute this assumption I need to go through the verification procedure and send a photo within 24 hours. I was very surprised at this accusation, but as soon as I woke up and saw this message,
I sent the requested documents and selfies (photo with the document).Another day passed and in the evening I received the answer:
"As the document you have sent here doesn't match with the information you provided for the KYC on the site we will ban your account. Be aware that committing identity fraud is a criminal offence. ". Then I remembered that when I registered, I entered the name of my favorite basketball player, thinking that I can always go through KYC in case of any suspicions from the bookmaker, and the bookmaker himself did not check the data that I entered and allowed me to make a deposit (funny, isn't it?). Moreover, as soon as I made a withdrawal request, they requested KYC. Ok, no problem,
I sent the documents immediately - everything should be okay.
Then I
tried to explain the situation to Stake employees, without any panic: I was sure that such mayhem is simply impossible! How can you take and simply take away money earned in blood and sweat? To my surprise,
no one has answered me, UNTIL TODAY! I contacted them via live-chat with the same question - there they already told me
ANOTHER REASON - MULTI ACCOUNTING! That is,
yesterday "you entered details doesn't match", but today it is already "multi-accounting"?! Bravo! And this is an honest bookmaker?!
After several days of depression from despair, I myself began to search their website for information on KYC. In the settings, I found the KYC section, there are 3 levels. I changed all the data to correct (my personal), filled in the name, address, postal code. Then I uploaded a photo of my documents and waited. At level 1 there was a message "information has been updated", and at level 2 there was something like "reviewing."
After 1-2 days, I go into the settings again and saw that everything was
rejected without any explanation or messages by email.
I can't understand what they need from me and why no one has contacted me so far. Perhaps someone has encountered a similar situation?
Or is this bookmaker's scam just beginning?Scammers Profile Link: https://stake.com/Reference Link: -
Amount Scammed: 5000-6000$
Payment Method: TRX (Tron)
Proof of Payment: txid
PM/Chat Logs: https://imgur.com/a/YIw5nmThttps://imgur.com/a/xroM5DrAdditional Notes: UPD. Finally I can see my bets history, screenshot attached:
https://imgur.com/a/82kHIAY