You believed? Well, there's a life lesson for you. Find me where we promised you that anywhere?
Read back through my previous posts. This was a decision we had to take. Otherwise there was every chance that we would have had to close up shop. You wouldn't get updates then either.
This is the only way to ensure a sustainable company.
Of course I believed your advertising on your site Jonathan. That's what it said on your website at the time of my purchase. If you happen to have changed it since then that's not my issue but yours. Wordplay doesn't absolve you from being responsible to your lifetime customers. Also when one buys lifetime access to software that promises access to 7 exchanges then that's what we expect, something that allows access for a lifetime and this dictates that the software be updated to allow us to do so. API changes on exchanges will render Leonardo useless so these issues need to be addressed if you want people to still be able to use their lifetime license and keep their software and be able to still use it. Simply keeping Leonardo isn't adequate. It must still be able to be used otherwise what's the point? It's like saying I can keep a Banana but expecting me to believe it's going to be edible years later. Ridiculous!
Also don't be patronising by telling me I've learned a life lesson. When a company advertises 7 exchanges for lifetime use then that's what one should expect, not your disgraceful bait and switch. Fair enough, charge your new customers a subscription model but don't hold your older customers to ransom!
You say I've have had updates for the best part of 2 years. How is May 2017 2 years since my lifetime purchase? I think your maths is just a little bit skewed there.
If you remember correctly, I was complaining that Leonardo would completely refuse to run on machines with huge page support enabled. Obviously as Crypto traders there's a high probability that we will also be crypto miners and large pages in memory is required for cryptonight CPU mining.
I also complained that Leonardo would crash after using just over 1GB of memory and generally keep crashing on Windows overnight. You said this was because it's not compiled the same on Windows as it is with Linux and Mac OS and it is related to being compiled for 32bit rather than 64 bit or something like that. Whatever it was, it doesn't work properly. So I patiently waited for you to fix this. To this day you say you have still not completed a fix. You still say the memory issue has not yet been fully resolved.
I have been completely unable to use Leonardo until the first part of this year when 3.8 was released.
I haven't even had a chance to get a return on investment with the purchase price in Bitcoin of Leonardo lifetime licence yet and you argue that shafting your existing customers is the only way to survive? Get real.
I shall be now looking elsewhere for a solution that isn't going to screw me over less than a 10 months after purchase. I shall not be recommending Margin to anyone and instead I will be recommending against it. It;s not ready for prime time. What it can do right now is great but it is far from a professional product and by no means ready for a tiered subscription model either. There's just too much missing, even if you weren't rebranding to shaft your previous customers. Despicable.
Suggestion, Don't rebrand and keep your lifetime customers happy and only charge new customers the subscription model, otherwise you're just going to lose customers with this unethical move.
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