Still, I don't even use the bots I use the program to trade manually and keep my eye on multiple pairs on multiple exchanges. Sure the charts lack some functionality compared to trading view or other options but this is more then made up for by the convenience of having everything in one spot.
As my last post on the subject I will quite clearly state my issues and wait for Jonathon to respond. I have been impressed by Marginsoft in the past and their responses to customer issues
1. When I signed up the understanding that the price was cheap as this was a beta and we were assisting with the issues. Thats fine I was happy with this.
This was acknowledged by Jonathon in his post where the price was raised. I understand that the program is still in BETA however I believe that basic things such as the ongoing run time issues should have been resolved before any price rise occurred. Instead they are worse then ever before.
2. It is my opinion that existing issues from the original beta such as the runtime errors should have been resolved before price increases were implemented to add increased functionality. I believe not addressing the existing issues before increasing the price to improve functionality is unethical
3. I believe that not improving functionality or performance and implying that the cost increases were due to increased functionality or performance that simply does not exist was disingenuous and unprofessional.
4. Rushing to release the Bolinger Bot before Christmas in a broken state before Christmas was part of an attempt to justify a price increase and once again this was disingenous and unprofessional. Especially as the bot was released at a time when Marginsoft would be short staffed and not able to offer adequate support to the product and the bot is simply broken and no good to anybody in it's current state.
5. Stating that the ping pong bot had been fixed when this is clearly not the case is pretty poor. I realise these guys are under the pump but based on past observations Marginsoft have defenitely dropped the ball. Based on past positive experiences with this company I expect better
6. I believe that a price increase even though the program is still in BETA would be fair if pre-existing issues were resolved or if increased functionality or features had been added. This is clearly not the case. In fact the product has become worse and marginsoft has clearly let themselves down by jumping the gun and rushing to market when not ready to do so in order to justify a price increase.
7. As a test I have set up multiple trading view pairs in multiple tabs and had no problems with crashes or errors and had them running for three days. Trading view is a free product and what you are competing with. This is what you guys have to compete with. Especially now that you have increased the price it is more important than ever that your product functions and basic problems such as the run time errors are addressed.
8. I support this product and I hope you guys get it together and make it work. I am writing this partially out of frustration but mainly in the hope that you guys can address these issues, improve the product and make it what it can be. The vision is there.
Also to other posters it would be appreciated if you avoid attacking me by implying that my O'S is pirated or that I am too lazy to do the groundowrk to make Leonardo work on my system.
I apologise for taking so much space in the forum and I hope that I have made my concerns clear and will not respond again until Jonathon responds.
Thak you
You believe many things there Barnaby.
I believe we have a a great product and a great team and a great price at $129 for a lifetime.
This is software by the way. There will always be issues no matter how one plans or how long one waits. Apple also releases patches.
We are working on the Windows issue and hope to release a fix soon. I cannot reproduce your ping pong issue.
As for getting the release out before Xmas. It came with many important updates and I won't apologise for it.
If you want support write a mail to
[email protected].
Jonathan
The runtime errors are not new.
Why has it taken this long for any mention of a 64 bit version to be mentioned by the dev team? I remember earlier posts in this this thread where marginsoft stated that this would not be done.
Why the sudden change of heart? I suspect a little bad publicity at play.
Can we please have an approximate ETA?
Also if you go back a few pages multiple people claim that the Ping Pong bot is not fixed.
Again for those running 64 bit windows do not buy this program until the runtime issues are resolved..
