I just gave OP's post history a read and became aware that OP has taken a further step of escalating this case to an ADR, CasinoGuru... three weeks ago, to no avail as the casino never responded.
As I see that the representative of Maverick was posting yesterday --and edited it earlier today-- I will send them a PM to inform and invite them to this thread.
Topic: Maverickgames takes money away. - page 2. (Read 329 times)
This is a frustrating situation. Winning $4000 from $300 doesn't happen every day. That's frustrating when you win it, and the casino doesn't want to pay your winnings. This is the most common practice for shady casinos. If you lose that amount on their casino, they wouldn't ask you for a kYC. However, I won't blame them for asking for KYC. But, I am curious what makes them wait for 20 days and then say they could not verify your identity. Did they explain what the reason was? What was the mismatch? Did you use a VPN while you used their website?
Moreover, why did you choose a casino with no name in the casino industry? I don't think I have ever seen their name before today. The first deposit or new bonuses attract players to join new casinos. But you could lose your deposits there if you choose the wrong platform. There are a bunch of reputable casinos in the forum. You can select one of them to play. If you don't violate any rules, they will pay your winnings.
Moreover, why did you choose a casino with no name in the casino industry? I don't think I have ever seen their name before today. The first deposit or new bonuses attract players to join new casinos. But you could lose your deposits there if you choose the wrong platform. There are a bunch of reputable casinos in the forum. You can select one of them to play. If you don't violate any rules, they will pay your winnings.
I think OP is referring to this one, https://www.maverickgames.com/, if I am correct, then they have an account here, MaverickGames
By checking the notification I thought you are the alt of the account and posted this reply by mistake. But I could understand when opened the topic and saw the name of the site on the title which I had not seen the first time. Thank you for making me clear about the name of the site. You have created a scam accusation but you have not posted the name of the casino, payment proof of the casino and you have not posted your chat history or message. ANd you have not mentioned whether you have contacted or not if contacted what was their last response etc.
I think OP is referring to this one, https://www.maverickgames.com/, if I am correct, then they have an account here, MaverickGames
OP, please add more supporting evidences to your opening post and confirm if we're talking about the same entity so I can invite them over to this thread to give their piece of story.
Op you are very lucky that they want to refund your total deposit, you better take your deposit first before they even close the account without paying you. And another is that, this should be in quotation.
.
And your evidences are not enough, although probably you are saying the truth, I am not disputing your facts.
Quote
We have not been able to verify your account.
Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
they are not your words, you are trying to quote what they told you so either you use apostrophe quotation mark (" ") or you use the forum code Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
Code:
open quote> and close/quote
And your evidences are not enough, although probably you are saying the truth, I am not disputing your facts.
I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,
We have not been able to verify your account.
Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.
You have created a scam accusation but you have not posted the name of the casino, payment proof of the casino and you have not posted your chat history or message. ANd you have not mentioned whether you have contacted or not if contacted what was their last response etc. We have not been able to verify your account.
Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.
I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,
We have not been able to verify your account.
Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.
We have not been able to verify your account.
Can you please enact a withdrawal request for your original deposit of 300 USDT,
After this has been approved by us your account will then be closed. "
I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.
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