After uploading my ID documents, I had to wait three days for your response.
I submitted a photo holding my ID, ensuring that the ID, my face, and the customer service chat were all clearly visible. Although it was challenging to take such a photo and I did my best, the photo might not be perfect. Still, you only responded on the third day
After submitting my bank statement, I faced another three-day wait.
Yesterday, you asked for my driver's license or passport, and I am anticipating another three-day wait.
However, today I received your email, and now there's a fifth step: I need to take a selfie with a paper note saying “YWUOXL.” What's next? Will there be a sixth and seventh step with more requirements?
I am no longer willing to comply with any of your instructions. My account holds a total of $600, of which $300 was deposited by me, but I am no longer interested in this money. From the initial stage of identity verification, I should not have provided any information to you. Clearly, you don't want me to withdraw my funds, hence the repeated requests for various documents and selfies. I fail to understand why you now also require me to write a note and take a selfie. Weren't my previous selfies with the chat screen enough to prove my identity? This is already the fifth time, each requiring a three-day wait, and I've been disputing these issues with you for over ten days now. I don't understand why you couldn't have asked for all the necessary documents at once. It seems even you wouldn't believe the words you're saying. Are you planning to continue deceiving others? If I follow your requirements this time, there will undoubtedly be a sixth, a seventh, and endless more times. Yes, I am now convinced that you are a scam gambling platform. Your security department is just foolish; let them verify themselves. You have not only swindled my money but also a lot of my personal information. I won't tolerate this anymore. Goodbye!
