Mexc wont unfreeze my account | Bitcointalksearch.org

shasan

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Quote from: Heyui67 on March 09, 2024, 02:42:32 PM

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

Sorry for your loss (phone). As you have lost your phone and have been told to lock the account of your account to secure your holding funds there now you should try to contact them and ask how to recover your account and use the account smoothly. If you have made a mistake in locking the account you could change the password, and email of that account which could prevent any loss.

yhiaali3

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Quote from: @lg0r3rhythm$ on March 17, 2024, 02:50:31 PM

By these standards MEXC can accuse any user of anything at any time and take all their money without providing proof if they wanted to.

Yes they can, they are centralized exchanges and they can do anything and you can't object, that's what centralized exchanges are. They can block you for no reason or for the most trivial reasons.

There are many stories like this about people whose accounts were frozen for unknown reasons under the pretext of suspicious activity or even for political reasons, as happened with some Russian citizens, or as happened recently with the Palestinians, whose accounts were frozen by Binance for no reason.

ScamViruS

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Quote from: @lg0r3rhythm$ on March 17, 2024, 02:50:31 PM

Quote from: ScamViruS on March 17, 2024, 01:28:20 PM

Quote from: ?? on ??

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

When you create an account with a centralized exchange, you agree to all their T&Cs. But if you agree without reading all their T&C then it's your fault, their claim to modify T&C without informing their customers is definitely bad practice. But what you are claiming about T&C modification is there any solid proof that they actually modified, and if you are making this claim without any proof then it is baseless. Each centralized exchange reserves the right to recheck the account of any of its customers at any time.

Hey.

Appreciate the reply and understood on T&C. I'm not claiming they are, it is my understanding that IF they are able to that can be seen the same as if they did. I'm not upset they checked my account because if they do the same for everyone it makes the space a better place. What concerns me is per their terms they are judge, jury and executioner. MEXC stated my account had abnormal transactions and if it did so be it but when I ask for proof of these violations they refuse. Would be different story if they supplied evidence for their allegations but they don't. By these standards MEXC can accuse any user of anything at any time and take all their money without providing proof if they wanted to.

If they check your account for abnormal transactions, let them check, and post an update of their decision after their investigation is complete. As long as they keep holding your funds without any proper explanation and proof then surely they will continue to be discussed and their reputation will go down in the crypto community. And that would not be good news for the exchange at all.

It's really sad that your funds are stuck on their platform, I hope you get your funds back without any problem.

@lg0r3rhythm$

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Quote from: ScamViruS on March 17, 2024, 01:28:20 PM

Quote from: ?? on ??

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

When you create an account with a centralized exchange, you agree to all their T&Cs. But if you agree without reading all their T&C then it's your fault, their claim to modify T&C without informing their customers is definitely bad practice. But what you are claiming about T&C modification is there any solid proof that they actually modified, and if you are making this claim without any proof then it is baseless. Each centralized exchange reserves the right to recheck the account of any of its customers at any time.

Hey.

Appreciate the reply and understood on T&C. I'm not claiming they are, it is my understanding that IF they are able to that can be seen the same as if they did. I'm not upset they checked my account because if they do the same for everyone it makes the space a better place. What concerns me is per their terms they are judge, jury and executioner. MEXC stated my account had abnormal transactions and if it did so be it but when I ask for proof of these violations they refuse. Would be different story if they supplied evidence for their allegations but they don't. By these standards MEXC can accuse any user of anything at any time and take all their money without providing proof if they wanted to.

ScamViruS

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Quote from: ?? on ??

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

When you create an account with a centralized exchange, you agree to all their T&Cs. But if you agree without reading all their T&C then it's your fault, their claim to modify T&C without informing their customers is definitely bad practice. But what you are claiming about T&C modification is there any solid proof that they actually modified, and if you are making this claim without any proof then it is baseless. Each centralized exchange reserves the right to recheck the account of any of its customers at any time.

@lg0r3rhythm$

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Quote from: logfiles on March 17, 2024, 09:15:39 AM

Quote from: ?? on ??

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

So you just registered your account today just to respond to @albon Grin

Are you the same person as OP, or you have some other hidden agenda we don't know about? Because, to me it all seems personal.

Lol not the same person but yes, it's personal.

https://cointelegraph.com/news/mexc-says-clawbacks-only-affect-delinquent-traders-as-users-report-missing-funds

The AL GORE RHYTHMS in the article is me.

logfiles

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Quote from: ?? on ??

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

So you just registered your account today just to respond to @albon Grin

Are you the same person as OP, or you have some other hidden agenda we don't know about? Because, to me it all seems personal.

Martingaleboy

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i had the same problem before you just have to say what coins you had or the ones you used the most
it will be easy to answer
i didnt remember what coins i had when i lost my phone but i just said i used mostly to swap this token THEN THEY ASKED ME FOR A VIDEO SELFIE WITH THE DATE and they unfreezed the account in few hours

but if you are talking to the customer support in this attitude then you are just making it hard for yourself

and honestly everyone who answered here is with a signature ADS and almost saying the same this Forum became a joke honestly because of this Signatures farmers
No wonder why Bitcointalk dropped in search results and the traffic is indecline the content is trash

goldkingcoiner

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Quote from: Heyui67 on March 09, 2024, 02:42:32 PM

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

That does not sound like a scam because you were the one who told Mexc to freeze your account and now you cannot back up the claim that that account belongs to you. You really put yourself into a pickle here... The only way out is to think of another way to prove that that account belongs to you. Maybe find you phone, if possible.

So no, it is not fraud. But you will have to comply with doing the KYC and AML procedure.

If english is not your first language and you seek assistance, we have local boards with people who can help you out with your issue.

decodx

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Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Every time I see stupid comments

Are the comments stupid? Really? All of them? That makes you the only one smart here. Considering your situation with Mexc, do you really feel smart? Perhaps there's room for learning on all sides.

Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Not helping to solve issue fk you and fuk mexc

Fuck you too, buddy! Wink

348Judah

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Quote from: Heyui67 on March 09, 2024, 02:42:32 PM

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

You lost your phone shouldn't denied you access to your account, if you're the actual bearer of the account then you should first go and do a sim card welcome back, from there you could receive any login confirmation request to your exchange account through the sim card or via your email address, but contacting them without anything to show ownership could be at risk on them as well, you may have a twin brother that you both look alike and want to steal from you or even someone else you don't know and have a resemblance like you, so don't expect sending them selfie solved anything in trying to verify ownership of account.

tabas

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Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Honestly, no one can help you out with your concern here but everyone who's looking into your case concerning your situation will just give the idea on how they've gone through with the same situation if ever they've met that before. Sorry about that OP but since you've sent your details to them and you've asked them to block your account due to unforeseen situation of losing your phone. Didn't they give any next procedure on what you should do aside from waiting and verifying everything that it is the actual you have requested to block your account and now trying to unblock it as the situation becomes neutral again. Another thing is you should have your credentials recorded somewhere else so you can basically back it up when the same situation happens since it's just going to require you your login details and if activated, your 2FA.

PX-Z

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Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Eh, what do you want to hear? You ask them, they did they have been told. So what are the steps you already made that they require you to answer. The asking of number of tokens or holding is pretty normal you can just tell the estimates and tell them that you don't remember the specifics. This is i expect that you knew the login details of your account so they won't be suspicious to you as impersonator.

albon

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Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Please be polite. I understand how upset you are with this platform, but the members here are trying to clarify that they are not scamming you. They are only implementing your request to secure your account, and the members are also trying to help you as much as they can with their knowledge of the MEXC platform and what you can do to resolve your issue. However, resolving your issue falls on the support team of the MEXC platform. If you cannot provide all the requested documents and follow their instructions, no one here can help.

This centralized platform has its own terms of service, and they have the right to investigate any matter and take action against you or any client according to the regulations, even without prior notice. So, if you open a support ticket, you must wait patiently and do not try to open multiple tickets; you can also contact them on their social media accounts and attach your ticket number to them so that they can expedite the process of reviewing your ticket and assist you as quickly as possible. They've taken these actions based on your request to ensure that you're the rightful owner of the account, and if you provide proof of ownership and legitimate holdings, they'll unfreeze your account.

Rikafip

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Quote from: Heyui67 on March 10, 2024, 09:05:46 PM

Not helping to solve issue fk you and fuk mexc

And what exactly are you expecting from us, since Mexc doesn't have their official thread here? All that we can tell you is to be more patient as things like this takes more time than 2 days to sort out, and that you should be more careful with your phone.

By the way, your topic is in the wrong section as no one actually scammed you.

rat03gopoh

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^^
What you need to know, there are no Mexc representatives here, no one will unlock your account with privileges. Their platform, their rules (even if you think it's unfair). You have to get used to it.
So cry somewhere else. fvck off Tongue

Heyui67

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Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

rat03gopoh

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You should feel relieved if the verification process stops at that step, their policy for recovering frozen accounts will even ask you to prepare a police report (if they categorize this freeze as login credential theft).

Quote from: https://www.mexc.com/support/articles/15440563148953

You must provide proof of police acceptance of the case within 48 hours of submitting the supporting documents. If you fail to provide the appropriate proof, MEXC will unfreeze the frozen assets or accounts as appropriate.

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Quote from: Heyui67 on March 09, 2024, 02:42:32 PM

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

It doesn't look like fraud to me. The problem could be that you are not asking the right question.

I think your direct question to the community should be how should you give them the information to all your holding tokens as you mentioned above like a snapshot of it. To answer, you can do this if you can do this if you can log into your account.

logfiles

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They are trying to prove if you are the real owner of the account. Imagine a stranger claims that they lost a phone and therefore 2FA should be disabled, and then he starts claiming to be the owner of your account. If mexc's security check is weak, they may end up handing over the account to the wrong person thereby, leading to loss of funds?

What would you do in this case. I am pretty sure you would be made as hell and would still call them scammers.

Topic: Mexc wont unfreeze my account (Read 286 times)