Can you share what it said? I have clicked off promotional stuff from this company. Probably why I didn't receive email.
Dear Aurel57,
Quick update before I jump on a plane...
It's been a while since the last site update... you may have noticed issues with site accessibility... speed... sporadic issues with payouts...
Much time has gone into redoing the backend to increase speed and site responsiveness...
A more detailed look for every user's account is coming soon...
For example... https://osticket.bitcoinaffiliatenetwork.com/payments.pl?account=rockminer&s=84fe768d371bb607bcad6006366bc108
This is for one of our internal accounts named 'rockminer' . Everyone's contributed work is being archived. A few hours ago there were some additional payments sent on missing shares due to errors in share consolidation and accounting....
We have 4 new support staff (all miners too)... who can help (located in Australia, USA, Netherlands, and Singapore) around the clock...
Tickets may be submitted here: https://osticket.bitcoinaffiliatenetwork.com
You may submit a ticket to get your personal stats link (a more detailed view of what's happening in the payment processing backend) or wait a couple of days for a mass email. This will be the staging area before it gets incorporated into the main site. Accounting accuracy/reliability is of the upmost importance... there was a bug in the pool backend that led to severe inefficiencies in finding blocks... which was a $10k+ a day out the window problem for us because we're pay per share now...
I fly back tonight and will finish getting through the emails sitting in my inbox. I'm not forgetting anybody....
I will email another status update later today about the contest including a special bonus for everyone who's won because of our delay. It's been a crazy time since the inception but we're going to see it through for many reasons. I've had a wonderful time getting to know some of you and the relationships and future business endeavors are quite exciting. As much as I ask everyone to bare with me (us)... I promise everyone will get attended to and any/all issues addressed as soon as possible...
Hope everyone enjoys the improvements...
Well that is re-assuring. If he was losing 10k a day. Why the flip didn't he figure that out sooner! Any new business I make I would be monitoring 24-7 for these type of issues, for him to let this go isn't anyone's fault but the companies.
I will reserve judgement for now until I hear further his response now that I know he is at least aware and setting up the goal posts so that we can move toward them.
I am so sick of uncertainty, and the "Support" Provoked me today from my point of view after a week of being ignored through my attempts through several official channels to get information. I have PM'd s0br through skype, I had his personal skype, and he has had mine for a week. I don't bother him daily with these questions, nor should I, it was supports job to keep people informed of if s0br had taken any action, or planned to. This alone could have eased my mind a great deal. Instead "Support" ignores me openly, and then further chooses to "ignore" my forum account now, when I was asking questions that any legitimate company / customer would expect.
* On a side note. I wonder what the "special bonus" will be, and if you and I still qualify Aurel57. Time will tell, until then I will hold judgement best I can.